Live Call Transfers with AI Call Agents — No More "Let Me Find Someone Who Can Help"
Empower your smart AI call agents to transfer calls instantly and intelligently — with full context, zero friction, and no customer frustration.
Live Call Transfers with AI Call Agents — No More "Let Me Find Someone Who Can Help"
Empower your smart AI call agents to transfer calls instantly and intelligently — with full context, zero friction, and no customer frustration.
Awkward Handoffs Break Trust
No AI context; customers repeat themselves, hurting satisfaction.
No AI context; customers repeat themselves, hurting satisfaction.
Time Lost in Manual Coordination
Agents waste time finding the right team without AI help.
Agents waste time finding the right team without AI help.
Transfers That Drop or Misfire
No AI oversight leads to disconnected or misrouted calls.
No AI oversight leads to disconnected or misrouted calls.
No Context = Poor Experience
Without AI, agents lack history — forcing customers to start over.
Without AI, agents lack history — forcing customers to start over.
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Brilo’s Smart Call Transfers: Seamless Handoffs, Powered by AI
Brilo’s Smart Call Transfers: Seamless Handoffs, Powered by AI
Brilo’s Smart Call Transfers: Seamless Handoffs, Powered by AI
Brilo’s Smart Call Transfers: Seamless Handoffs, Powered by AI
With Brilo, your agents never transfer calls blindly. AI captures the full context — intent, history, sentiment — and hands it off in real time.
Instant Transfer Assist
Agents transfer calls with one tap — AI handles the rest.
Context Memory
Call history, sentiment, and intent passed seamlessly to the next agent.
No-Hold Routing
Brilo helps avoid hold music and long wait times during handoffs.
Transfer Tracking
Get real-time visibility into handoff success and drop rates.
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Smarter, Automatic Call Transfers with Brilo That Keep Conversations Flowing
Smarter, Automatic Call Transfers with Brilo That Keep Conversations Flowing
Smarter, Automatic Call Transfers with Brilo That Keep Conversations Flowing
Smarter, Automatic Call Transfers with Brilo That Keep Conversations Flowing
From AI-powered context to seamless handoffs, Brilo equips your agents with everything they need to transfer calls smoothly — no awkward moments, no lost details.
From AI-powered context to seamless handoffs, Brilo equips your agents with everything they need to transfer calls smoothly — no awkward moments, no lost details.
From AI-powered context to seamless handoffs, Brilo equips your agents with everything they need to transfer calls smoothly — no awkward moments, no lost details.
Smart Agent Suggestions
AI recommends the best team or individual based on real-time needs.
Context-Aware Transfers
Brilo passes full call history and customer intent to the next agent.
24/7 Live Call Summaries
Agents get instant summaries so they never start from zero.
One-Click Handoff
Transfer calls instantly without putting customers on hold or waiting.
Reliable, Drop-Proof Transfers
AI ensures smooth transitions — no call drops, no misfires.
Transfer Analytics
Track transfer success, timing, and CX trends to improve workflows.
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Behind Every Seamless Transfer, There’s a Smart Flow - How Brilo AI Work
Behind Every Seamless Transfer, There’s a Smart Flow - How Brilo AI Work
Behind Every Seamless Transfer, There’s a Smart Flow - How Brilo AI Work
Behind Every Seamless Transfer, There’s a Smart Flow - How Brilo AI Work
Brilo blends AI context with live agent control — enabling automatic call transfers in simple steps.
Brilo blends AI context with live agent control — enabling automatic call transfers in simple steps.
1
AI Listens and Understands
1
AI Listens and Understands
1
AI Listens and Understands
1
AI Listens and Understands
2
Context Is Captured
2
Context Is Captured
2
Context Is Captured
2
Context Is Captured
3
Best Agent Is Matched
3
Best Agent Is Matched
3
Best Agent Is Matched
3
Best Agent Is Matched
4
Transfer Happens — Smoothly
4
Transfer Happens — Smoothly
4
Transfer Happens — Smoothly
4
Transfer Happens — Smoothly
Our agents don’t waste time asking the same questions anymore. Brilo hands off everything — call notes, sentiment, intent — so transfers just flow. Customers get help faster, and our support team looks sharp every time.
Maya Linton
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Director of Ops, CarePoint Clinics
Our agents don’t waste time asking the same questions anymore. Brilo hands off everything — call notes, sentiment, intent — so transfers just flow. Customers get help faster, and our support team looks sharp every time.
Maya Linton
-
Director of Ops, CarePoint Clinics
Our agents don’t waste time asking the same questions anymore. Brilo hands off everything — call notes, sentiment, intent — so transfers just flow. Customers get help faster, and our support team looks sharp every time.
Maya Linton
-
Director of Ops, CarePoint Clinics
Our agents don’t waste time asking the same questions anymore. Brilo hands off everything — call notes, sentiment, intent — so transfers just flow. Customers get help faster, and our support team looks sharp every time.
Maya Linton
-
Director of Ops, CarePoint Clinics
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Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
Call automation for healthcare, real estate, logistics, financial services & small businesses.
Call automation for healthcare, real estate, logistics, financial services & small businesses.
Call automation for healthcare, real estate, logistics, financial services & small businesses.
What makes an automatic call transfer different from a manual one?
What makes an automatic call transfer different from a manual one?
What makes an automatic call transfer different from a manual one?
What makes an automatic call transfer different from a manual one?
Can AI decide when a call needs to be escalated to a human?
Can AI decide when a call needs to be escalated to a human?
Can AI decide when a call needs to be escalated to a human?
Can AI decide when a call needs to be escalated to a human?
Is caller context preserved during a transfer?
Is caller context preserved during a transfer?
Is caller context preserved during a transfer?
Is caller context preserved during a transfer?
Are both warm and cold transfers supported?
Are both warm and cold transfers supported?
Are both warm and cold transfers supported?
Are both warm and cold transfers supported?
What happens if a call transfer fails or drops?
What happens if a call transfer fails or drops?
What happens if a call transfer fails or drops?
What happens if a call transfer fails or drops?
How fast is the transfer process for live agents?
How fast is the transfer process for live agents?
How fast is the transfer process for live agents?
How fast is the transfer process for live agents?
Can calls be routed across departments or multiple locations?
Can calls be routed across departments or multiple locations?
Can calls be routed across departments or multiple locations?
Can calls be routed across departments or multiple locations?
Is Brilo AI supports multilingual call transfer?
Is Brilo AI supports multilingual call transfer?
Is Brilo AI supports multilingual call transfer?
Is Brilo AI supports multilingual call transfer?
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
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Join Discord
Accurately capture the essence of company conversations including relevant.
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Accurately capture the essence of company conversations including relevant.
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Get started
Community
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Join Discord
Accurately capture the essence of company conversations including relevant.
Book a Call
Accurately capture the essence of company conversations including relevant.
Get started
Industries
Get started
Community
Navigation
Join Discord
Accurately capture the essence of company conversations including relevant.
Book a Call
Accurately capture the essence of company conversations including relevant.
Get started
Industries
Get started
Community
Navigation