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Terms and Conditions
Last Updated: September 26, 2026
These Terms and Conditions (the "Agreement") are between Flairr, Inc., doing business as Brilo AI ("Brilo AI," "we," "us," "our"), and the person or entity that uses or accesses the Services ("Subscriber," "you"). "Subscriber" includes both paying and non-paying users. By accessing or using the Services, you agree to this Agreement and to our Privacy Policy. If you do not agree, do not use the Services.
Definitions
Services: our voice agent platform, APIs, phone numbers, account portals, features and technical support.
Agent: an AI voice agent on your account that places or answers calls.
Connected Assistant: any third-party AI assistant, agent, application or script you authorize to use your account, whether by pairing it with your account, giving it an API key, or another integration.
Agent Phone Plan: our consumer plan that gives you a phone number and an Agent that you or a Connected Assistant can use to make and receive calls. Terms that apply only to it are in Section 13.
Eligibility
You must be at least 18 years old to use the Services. If you use the Services for a business, you confirm that you have authority to bind that business to this Agreement.
Your account and API keys
You are responsible for your account, for keeping your login details and API keys secret, and for everything done through them. Do not share API keys except with a Connected Assistant you have authorized. Tell us at security@brilo.ai if you believe your account or a key has been compromised. We may revoke a key we believe is being misused.
Connected Assistants
You may authorize a Connected Assistant to use your account. When you do:
anything it does through your account, including every call it places or message it sends, is treated as done by you, and this Agreement applies to it;
you can disconnect it or revoke its key from your account at any time, and its access stops immediately;
the Connected Assistant is a third-party service. We do not control it and are not responsible for how it works, what it asks an Agent to do, or how its provider handles your data; and
a Connected Assistant's platform may ask you to approve actions, such as placing a call, before it acts. Those approvals are between you and that platform.
Calling and texting compliance
You are solely responsible for every call and text message made or received through your account, including by a Connected Assistant, and for complying with every law that applies to them. This section applies to all plans. Brilo AI does not obtain consent on your behalf, does not check your contact lists, and makes no promise that your use of the Services complies with the law. Our guide, Calling rules you should know (https://docs.brilo.ai/compliance/calling-rules-you-should-know), explains what the Services do to help. It is not legal advice.
5.1 Laws that apply. These include the Telephone Consumer Protection Act ("TCPA") and the Federal Communications Commission's rules under it (47 C.F.R. § 64.1200), the Telemarketing Sales Rule, the National Do-Not-Call Registry, the Truth in Caller ID Act, state telemarketing, consumer protection and "mini-TCPA" laws, federal and state recording and wiretapping laws, and, where you collect debts, the Fair Debt Collection Practices Act and Regulation F. If you call or text people outside the United States, the laws of their country also apply. In Canada, for example, these include the CRTC Unsolicited Telecommunications Rules and the National Do Not Call List.
5.2 AI voices are "artificial voice." The FCC has confirmed that AI-generated voices are "artificial or prerecorded voice" under the TCPA. Every call placed by an Agent is therefore subject to the same consent rules as a prerecorded call. You, not Brilo AI, are the party making each outbound call.
5.3 Consent before you call.
Telemarketing and advertising calls to mobile numbers or residential lines need the called person's prior express written consent. That consent must be in writing (an electronic signature is fine), say clearly that the person agrees to receive calls that use an artificial or AI-generated voice, name the business that will call, state that agreeing is not a condition of buying anything, and be signed by the person.
Informational calls, such as appointment reminders, delivery updates and account alerts, need prior express consent. This usually means the person gave you their number for a related purpose.
Where consent is required and you do not have it, you must not place the call.
5.4 Keep proof of consent. Keep a record of each consent: how and when it was given, the wording the person agreed to, and the phone number it covers. Keep it for at least five years, or longer if the law or a legal hold requires, and give us copies promptly when we ask by email. Brilo AI does not store consent records for you.
5.5 Identify yourself. Where the law requires, your Agent must state at the start of each outbound call who the call is made by or for. Telemarketing calls using an artificial voice must also offer an automated way to opt out at the start of the call.
5.6 Honor requests to stop. People can withdraw consent in any reasonable way, including by saying so on a call ("stop calling," "take me off your list" and similar). Configure your Agent to recognize these requests, and add the number to your internal do-not-call list within 10 business days. Keep that list for as long as the law requires, and keep separate lists for separate businesses or brands where the law requires.
5.7 Do-Not-Call lists. Before any telemarketing call, check the number against the National Do-Not-Call Registry, applicable state registries, and your internal list. Re-check at least every 31 days, and keep an active Registry subscription.
5.8 Calling hours. Do not place telemarketing calls before 8:00 a.m. or after 9:00 p.m. in the called person's local time, unless they have agreed to it. Some states set narrower windows, and you must follow them. Brilo AI campaigns default to 9:00 a.m. to 8:00 p.m. local time. If you turn this protection off, compliance with calling-hour rules is your responsibility.
5.9 Numbers you must never call. Do not use the Services to place calls with an artificial voice to emergency lines, including 911, to hospital or healthcare emergency lines, to patient rooms in hospitals, healthcare facilities or elder care homes, or to paging services.
5.10 Text messages. If you send texts through the Services, you must have the consent the law requires, honor STOP and other opt-out replies immediately, identify yourself, and complete any carrier registration required for your messaging (such as A2P 10DLC in the United States). Carriers may block messages that do not follow their rules.
5.11 Caller ID. Caller ID information you send must be accurate. Do not spoof or alter it to mislead, defraud or cause harm.
5.12 Contact lists. Upload only the information a call needs, such as a name, a phone number and an appointment time. Do not upload Social Security numbers, full payment card numbers, or other sensitive personal information to a contact list.
5.13 Our right to check. We may review your use of the Services, including your consent records, to confirm you are complying with this section. We may pause calls, campaigns or texts, or suspend your account under Section 18, if we believe they break the law or this Agreement.
AI disclosure
Agents do not deny being an AI. An Agent created on the Agent Phone Plan confirms that it is an AI assistant when asked. On every plan, you control how your Agent introduces itself. Where a law requires that callers be told at the start of a call that they are speaking with an AI or an automated system, you are responsible for configuring your Agent's greeting to comply. You must never configure an Agent to mislead anyone about being an AI. The FCC and several states are considering new AI disclosure rules, and you must follow any that are adopted.
Call recording
Whether a call is recorded depends on your plan and your Agent's settings, as described in our Privacy Policy. On the Agent Phone Plan, outbound calls are not recorded, and inbound calls are recorded with notice in the greeting. On other plans, where you turn recording on, you are responsible for complying with all recording and wiretapping laws, including giving notice and obtaining consent from everyone on the call in states and countries that require all-party consent.
Emergency calls
The Services cannot be used to call 911 or any other emergency service, and are not a replacement for a telephone line. Keep another way to reach emergency services. Brilo AI is not liable for any inability to contact emergency services through the Services.
Acceptable use
You must not use the Services, or allow a Connected Assistant to use them, to:
break any law, or infringe anyone's rights;
harass, threaten, abuse, stalk or intimidate anyone;
impersonate any person or organization, or misrepresent who is calling or why;
obtain passwords, one-time codes, payment details or other credentials by deception;
place calls to people who have asked not to be called;
place robocalls, send spam, or run dialing campaigns without the consent the law requires;
carry out fraud, scams or phishing;
send content that is unlawful, defamatory, obscene or hateful;
resell or share access to the Services, or a phone number, without our written permission;
use the voice of a real person, or a voice made to sound like one, without that person's consent;
process health information protected by HIPAA unless we have signed a Business Associate Agreement with you, or payment card data or biometric identifiers, through the Services; or
interfere with, overload, reverse engineer or bypass limits or security on the Services.
The Agent Phone Plan is for personal, non-commercial use. Telemarketing, sales and lead-generation calls are not permitted on it.
Our carriers have their own acceptable use policies, and you must not use the Services in a way that would breach them.
Phone numbers
We provide phone numbers as part of the Services. You do not own a number, and you may use it only while your subscription is active and you comply with this Agreement.
Transferring a number to another carrier: available on all plans except the Agent Phone Plan. Email support@brilo.ai before you cancel.
After cancellation: see your plan terms. For the Agent Phone Plan, see Section 13.
Carrier and regulatory changes: we may need to change or reclaim a number if a carrier or regulator requires it. If that happens, we will give you as much notice as we reasonably can.
Fees, renewal and cancellation
You agree to pay the fees for your plan. Subscriptions renew automatically at the end of each billing period, at the then-current price, until you cancel. You can cancel at any time from your account, and your plan stays active until the end of the period you have paid for. Except as stated in your plan terms or required by law, fees are non-refundable. We will tell you by email before any price increase takes effect.
Fair use and usage limits
Plans include the usage described on our pricing page. Some plans, including the Agent Phone Plan, are subject to fair-use limits published at [fair-use page URL]. These limits are part of this Agreement. We may change them with notice under Section 24, except that Agent Phone Plan subscribers keep the limits described in Section 13. When you reach a limit, calls may stop until the limit resets. We will not charge you extra for usage beyond it unless your plan says so. We may throttle, suspend or end an account whose use appears automated, commercial where the plan is personal, or far beyond typical use of that plan.
Agent Phone Plan
These terms apply only to the Agent Phone Plan, alongside the rest of this Agreement.
Price and renewal. The Agent Phone Plan costs $29.99 per month. Introductory offers, such as a discounted first month, apply only to the period stated in the offer. The plan then renews automatically every month at the full price until you cancel.
Cancellation and refunds. You can cancel at any time from your account, and your plan stays active until the end of the current month. You can request a full refund of your first payment within 7 days of subscribing by emailing support@brilo.ai. After that, we do not give refunds for partial months or unused time.
Where you can call. Calls are supported to and from numbers in the United States and Canada. Some number types, such as premium-rate numbers, cannot be called.
What the plan includes. One phone number and one Agent. Outbound calls are not recorded. Inbound calls are recorded, and callers are told at the start of the call. The Agent confirms that it is an AI assistant when asked.
Your number after you cancel. Your number is assigned to you while your subscription is active. After you cancel, we hold it for 15 days. You can recover it within that time by emailing support@brilo.ai. After 15 days the number is released and may be assigned to someone else. Numbers on this plan cannot be transferred to another carrier.
Fair use. The plan is subject to the fair-use limits in Section 12.
Your price and limits are locked. For as long as you stay subscribed, you keep the price and fair-use limits your plan had when you subscribed. If we later close the Agent Phone Plan to new sign-ups, or launch a new plan with a different price or different limits, your plan does not change. This does not limit our right to act on an individual account under Sections 9 and 18.
Improving our services. Call data from this plan may be used as described in Section 14.
Your data
Subscriber Data. You own the data you and your Connected Assistants provide to the Services, and the call data created by your Agents ("Subscriber Data"). You grant Brilo AI a non-exclusive, worldwide, royalty-free license to host, copy, process, transmit and display Subscriber Data as needed to provide, secure and support the Services and to comply with law. This license ends when the Subscriber Data is deleted, except for copies we must keep by law or that remain in backups for a limited time.
Improving our services. Agent Phone Plan: we may use call data from Agent Phone Plan accounts, including transcripts and recordings, to improve and train Brilo AI's models and services. Before use for training, we remove names, phone numbers and other direct identifiers. You can opt out at any time by emailing support@brilo.ai. All other plans: we never use call data from Free, Starter, Pro, Growth, Custom or enterprise accounts to train or improve models. It is used only to provide the Services to that account.
Usage Data. We may collect usage, technical and statistical information about how the Services are used. This information is ours, is not Subscriber Data, and we may use it for any lawful purpose, provided it does not identify you or any individual.
Business accounts and personal information. Where Subscriber Data includes personal information about your customers or other people, you are responsible for having a lawful basis and giving any notice required to collect it and share it with us. We process it on your instructions as described in our Privacy Policy.
Confidentiality
In the course of delivering the Services, either party may share (as the "Disclosing Party") or obtain (as the "Receiving Party") information considered confidential and valuable to the Disclosing Party. This information can be in written or oral form and is characterized as follows:
marked as "confidential," or with a similar designation;
identified by the Disclosing Party as confidential and/or proprietary before, during, or promptly after presentation or communication; or
disclosed to (or otherwise acquired by) the Receiving Party in a manner in which the Disclosing Party reasonably communicated, or the Receiving Party should reasonably have understood under the circumstances or from the nature of the information or data disclosed, that the information or materials should be treated as confidential, whether or not the specific designation "confidential" or any similar designation is used ("Confidential Information").
Disclosure and use. Unless specified otherwise in this Agreement or unless given explicit written permission by the Disclosing Party, the Receiving Party shall not:
reveal any Confidential Information of the Disclosing Party, except to its directors, officers, members, managers, employees, affiliates, attorneys, and contractors who need to know this information to perform duties or uphold rights under this Agreement;
use the Confidential Information for any purposes other than to meet its obligations or to exercise its rights under this Agreement;
permit the reproduction of such Confidential Information by others, except as strictly necessary for the Receiving Party to carry out its responsibilities or exercise its rights under this Agreement; or
remove or export any Confidential Information in a manner that contravenes any relevant laws.
The Receiving Party will protect the Disclosing Party's Confidential Information with at least the level of care it applies to its own similar information, and never less than reasonable care, and will ensure that its directors, employees, attorneys, affiliates, and contractors follow this standard of care.
These obligations do not apply to information that:
was already known to the Receiving Party without any confidentiality obligations;
was independently created by or for the Receiving Party without relying on or accessing the Disclosing Party's Confidential Information and without violating this Agreement;
was obtained by the Receiving Party from a third party who was not bound by confidentiality regarding that information; or
becomes publicly known without any breach of this Agreement.
The Receiving Party may disclose Confidential Information if required by law or legal proceedings (including as part of presenting a defense against a claim), in response to a directive from a government authority, or during a legal, adversarial, administrative, governmental, or regulatory proceeding, provided that:
the Receiving Party discloses only the portion of the Confidential Information reasonably required to be disclosed; and
unless legally restricted, the Receiving Party gives the Disclosing Party timely notice before disclosing, so the Disclosing Party can request confidential handling, seek a protective order, or find another suitable solution. The Disclosing Party will bear any costs of securing this confidentiality. The Disclosing Party may also consent in writing to a specific disclosure, and that consent applies only to that disclosure.
Return and remedies. On the Disclosing Party's demand or at the termination of this Agreement, the Receiving Party will promptly return all copies of the Confidential Information in its possession or control, or destroy them if the Disclosing Party authorizes that in writing, and on request will confirm in writing that this has been done. The Receiving Party acknowledges that unauthorized disclosure or use of Confidential Information may cause considerable and irreparable harm that is difficult to quantify, and agrees that the Disclosing Party may seek an immediate injunction against any breach of confidentiality, in addition to any other legal or equitable relief.
Third-party services
The Services may connect to, or be used through, services, platforms, applications and content owned by third parties, including Connected Assistants, CRMs, calendars and carriers ("Third-Party Services"). We do not control Third-Party Services. Your use of them is governed by their own terms and policies, and at your own risk. A mention of or link to a Third-Party Service is not an endorsement. We are not liable for any loss or damage arising from your use of a Third-Party Service.
Intellectual property and site content
The content of the Site cannot be duplicated, reproduced, republished, uploaded, posted, transmitted, distributed, or used to produce derivative works without the explicit written permission of Brilo AI. Brilo AI gives you a non-exclusive, non-transferable, limited right to access and view the web pages on the Site, on condition that you do not modify the content, you keep intact all copyright, trademark, and other proprietary notices, and you accept any terms, conditions, and notices accompanying the content. Software and other materials made available from the Site with their own license terms are governed by those terms.
If you do not comply with this Agreement, these permissions end automatically without notice, and you must promptly delete any downloaded materials in your possession or control. Beyond the limited rights above, Brilo AI grants no express or implied rights or licenses under any patents, trademarks, copyrights, or other intellectual property rights. You may not copy content from the Site to another website or any other media.
Information on the Site is not guaranteed to be correct, current, or complete, and may contain technical inaccuracies or typographical errors. Confirm the accuracy of any posted information before relying on it.
Suspension and termination
We may suspend or end your access to all or part of the Services, with or without notice, if:
you breach this Agreement, including the acceptable use or fair-use rules;
your use creates legal, security or fraud risk for us, our carriers, or others;
a carrier or regulator requires it; or
you fail to pay.
Where it is reasonable to do so, we will tell you why and give you a chance to fix the problem first. You may stop using the Services and cancel at any time. Sections that by their nature should survive termination, including payment obligations, disclaimers, limitation of liability, indemnification and dispute resolution, survive.
Disclaimers
The Services are provided "as is" and "as available." To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that the Services will be uninterrupted, timely, secure or error-free, that any call will connect or be completed, or that an Agent will understand or act on every instruction correctly. The Services are not designed for medical emergencies or other safety-critical uses, and we are not liable for their use in those settings. Some jurisdictions do not allow these disclaimers, so they may not apply to you.
Limitation of liability
To the fullest extent the law allows, Brilo AI and its affiliates, officers, employees and agents will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising from or related to the Services or this Agreement. Our total liability for all claims will not exceed the greater of the amount you paid us in the 12 months before the claim arose, or $100. These limits do not apply where the law does not allow them.
Indemnification
You will defend (at our option), indemnify and hold harmless Brilo AI and its affiliates, officers, directors, employees, contractors and agents from all claims, government investigations, losses, fines, penalties, damages and costs (including reasonable legal fees) arising from:
your breach, or alleged breach, of this Agreement;
calls or text messages made through your account, including by a Connected Assistant, and any claim, fine or penalty under the TCPA, Do-Not-Call rules, telemarketing, debt collection, recording or wiretapping laws;
your negligence or wrongdoing; or
Subscriber Data.
If you provide the defense, you must use counsel reasonably acceptable to us, allow us to take part with our own counsel at our own cost, and not settle any claim without our prior written approval, which we will not unreasonably withhold.
Dispute resolution
Talk to us first. Before starting a claim, email support@brilo.ai with a description of the dispute and give us 30 days to try to resolve it.
Arbitration. Any dispute arising from or related to this Agreement or the Services (a "Dispute") that we cannot resolve informally will be resolved by binding individual arbitration administered by the American Arbitration Association. Its Consumer Arbitration Rules apply if you use the Services for personal purposes, and its Commercial Arbitration Rules apply otherwise. The arbitration will take place in Maricopa County, Arizona, or by video or written submissions where the rules allow. For individual consumer claims, we will pay the filing, administrative and arbitrator fees above what you would pay to file in court.
Small claims. Either party may bring an individual claim in small claims court instead.
No class actions. Disputes will be resolved only on an individual basis, not as a class, collective or representative action, and you and we both waive the right to a jury trial.
Opting out. You may opt out of this arbitration section within 30 days of first accepting this Agreement by emailing support@brilo.ai with your name, account email and a statement that you opt out of arbitration.
Governing law
This Agreement is governed by the laws of the State of Arizona, without regard to its conflict-of-law rules. Subject to Section 22, claims must be brought in the state or federal courts in Maricopa County, Arizona, and both parties consent to that jurisdiction.
Changes to this Agreement
We may update this Agreement, and the fair-use limits it refers to, from time to time. We will post the updated version with a new "Last Updated" date. For material changes, including changes to price, fair-use limits or your rights (subject to the Agent Phone Plan price and limit lock in Section 13), we will email account holders at least 14 days before they take effect. If you keep using the Services after a change takes effect, you accept it. If you do not agree, cancel before it takes effect.
Export laws and international use
You must comply with all U.S. and other applicable export laws. The Services support calls to and from the countries listed on our website, and some plans support fewer. You are responsible for complying with the calling, privacy and consumer laws of every country you call or receive calls from. You may not use the Services to process personal data of people in the European Union, European Economic Area, United Kingdom or Switzerland.
Security
Brilo AI maintains an information security policy designed to protect sensitive and confidential information handled, stored, or transmitted by the Services, including their applications, components, infrastructure, and code base. Under it:
a risk assessment program evaluates our overall risk annually or when significant changes occur;
all employees sign a confidentiality agreement when they join;
access to confidential information is limited to authorized people who need it for their role;
a data handling, retention, and disposal program, with a data classification system, governs how information is managed;
network segmentation protects confidential data in cloud environments against unauthorized connections;
a vulnerability management program runs internal and external scans, penetration testing, and remediation; and
independent third parties carry out annual penetration testing of systems that hold confidential data or are otherwise critical.
How long call data is kept is described in our Privacy Policy.
Relationship of the parties, severability, waiver and miscellaneous
Relationship of the parties. The parties are independent contractors. Neither is the employee, agent, partner, or joint venturer of the other, and neither has authority to enter into agreements or assume obligations on behalf of the other.
Severability and survival. If a court of competent jurisdiction holds any provision of this Agreement to be unlawful or unenforceable, the remaining provisions stay in full force and effect, and the invalid provision will be enforced to the fullest extent permitted as reformed by the court. Provisions that by their nature should survive termination (including disclaimers, limitation of liability, indemnification, and dispute resolution) survive.
Waiver. No provision of this Agreement is waived, and no breach is consented to or excused, unless the waiver, consent, or excuse is in writing and signed by the party giving it. Waiving one breach does not waive any other or later breach.
Force majeure. Except for your obligation to pay, if either party cannot perform its obligations because of an event beyond its reasonable control (such as natural disasters, strikes, fires, floods, epidemics or pandemics, utility or carrier failures, government actions, or wars), its obligations are suspended for the duration of that event.
Assignment. Brilo AI may transfer any of its rights or obligations under this Agreement to another entity, including in a merger, acquisition, or sale of assets. You may not transfer your rights or obligations without our written consent.
Interpretation and authority. Each party confirms it is legally able to enter into this Agreement, and that anyone accepting it for a party is authorized to do so. This Agreement will not be interpreted against Brilo AI because it drafted it.
Earnings disclaimer
Any projections or discussions about potential earnings or income from our conversational AI technology are hypothetical and are not guarantees of any outcome. Our statements describe the technology's capabilities and make no promises about future earnings, operational results, or market penetration. Your results depend on many factors outside our control, including your business strategy, implementation, lead sources, and effort. Testimonials and examples of exceptional results are not typical and are not assurances of similar success. Using our products and services involves business risk, and we are not responsible for your decisions or their outcomes.
Contact us
Questions about this Agreement: support@brilo.ai
