Customer Support Triage Made Effortless With Intelligent AI Voice Agents
Brilo’s AI voice agent delivers real-time triage support—identifying intent, prioritizing issues, and routing callers to the right solution without delay.
Customer Support Triage Made Effortless With Intelligent AI Voice Agents
Brilo’s AI voice agent delivers real-time triage support—identifying intent, prioritizing issues, and routing callers to the right solution without delay.
No Issue Prioritization
Every support request is treated equally—urgent cases wait behind basic questions, causing frustration and delays.
Every support request is treated equally—urgent cases wait behind basic questions, causing frustration and delays.
Repetitive Call Transfers
Without clear triage, customers are bounced between departments, repeating themselves at every handoff.
Without clear triage, customers are bounced between departments, repeating themselves at every handoff.
Agent Overload
Support teams waste time on low-priority or misrouted calls that could have been resolved through automation.
Support teams waste time on low-priority or misrouted calls that could have been resolved through automation.
No Data for Optimization
Without proper triage, there’s no visibility into what types of issues are coming in—or how to improve the workflow.
Without proper triage, there’s no visibility into what types of issues are coming in—or how to improve the workflow.
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Brilo AI phone agent turns reactive support into proactive, automated triage
Brilo AI phone agent turns reactive support into proactive, automated triage
Brilo AI phone agent turns reactive support into proactive, automated triage
Brilo AI phone agent turns reactive support into proactive, automated triage
With AI voice agents that understand, prioritize, and route instantly, Brilo enables automated triage—handling call intent, urgency, and direction without human bottlenecks.
Understands Customer Intent in Real-Time
Brilo’s AI voice agent quickly identifies why the customer is calling—no menus or guesswork involved.
Evaluates Urgency on the Fly
Using sentiment and language cues, Brilo AI call agent flags high-priority issues instantly for escalation.
Routes to the Right Resolution Point
Whether it’s automation, knowledge base, or a live agent—Brilo AI knows where each call belongs.
Handles First-Touch Queries Automatically
Simple requests? Resolved on the spot. Complex ones? Cleanly handed off—complete with context.
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Empower support ops with intelligent customer support triage automation with AI phone agents
Empower support ops with intelligent customer support triage automation with AI phone agents
Empower support ops with intelligent customer support triage automation with AI phone agents
Empower support ops with intelligent customer support triage automation with AI phone agents
Let Brilo’s AI voice agents resolve, route, and escalate—all in real time. Streamline support flow with customer support triage automation that works around the clock—without human delay.
Let Brilo’s AI voice agents resolve, route, and escalate—all in real time. Streamline support flow with customer support triage automation that works around the clock—without human delay.
Let Brilo’s AI voice agents resolve, route, and escalate—all in real time. Streamline support flow with customer support triage automation that works around the clock—without human delay.
Intent-Based Routing
Brilo AI voice agent directs each call to the right department by analyzing intent in the first few seconds—no transfers or rerouting loops.
Smart Case Prioritization
Urgent issues get addressed first. Brilo’s AI voice assistant knows what can wait and what needs fast action.
Issue Categorization at Scale
Brilo AI automatically tags every support conversation for easier filtering, follow-ups, and team performance tracking.
Live Agent Escalation, Seamlessly
When needed, Brilo transitions calls to human agents with full triage context—no repeats for customers.
Real-Time Feedback Loop
Each call makes the triage model smarter—learning from outcomes to refine future decisions.
Zero Bottlenecks, Even at Peak Volume
Scale support without scaling headcount. Handle spikes with consistent logic and speed.
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Get started with Brilo’s intelligent voice agents for customer support triage
Get started with Brilo’s intelligent voice agents for customer support triage
Get started with Brilo’s intelligent voice agents for customer support triage
Get started with Brilo’s intelligent voice agents for customer support triage
From first contact to accurate routing—Brilo AI setup takes minutes.
From first contact to accurate routing—Brilo AI setup takes minutes.
1
Connect Your Support Workflow
1
Connect Your Support Workflow
1
Connect Your Support Workflow
1
Connect Your Support Workflow
2
Define Prioritization Rules
2
Define Prioritization Rules
2
Define Prioritization Rules
2
Define Prioritization Rules
3
Launch the Triage Flow
3
Launch the Triage Flow
3
Launch the Triage Flow
3
Launch the Triage Flow
4
Review and Improve
4
Review and Improve
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Review and Improve
4
Review and Improve
Before Brilo, our support lines were constantly clogged with repetitive queries and wrong department transfers. Now, the AI voice agent triages every incoming call, accurately routes priority issues, resolves simple ones, and our team finally focuses on what truly matters. It’s like adding a smart filter to our frontline.
XYZ
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Head of Customer Operations, SaaS Platform
Before Brilo, our support lines were constantly clogged with repetitive queries and wrong department transfers. Now, the AI voice agent triages every incoming call, accurately routes priority issues, resolves simple ones, and our team finally focuses on what truly matters. It’s like adding a smart filter to our frontline.
XYZ
-
Head of Customer Operations, SaaS Platform
Before Brilo, our support lines were constantly clogged with repetitive queries and wrong department transfers. Now, the AI voice agent triages every incoming call, accurately routes priority issues, resolves simple ones, and our team finally focuses on what truly matters. It’s like adding a smart filter to our frontline.
XYZ
-
Head of Customer Operations, SaaS Platform
Before Brilo, our support lines were constantly clogged with repetitive queries and wrong department transfers. Now, the AI voice agent triages every incoming call, accurately routes priority issues, resolves simple ones, and our team finally focuses on what truly matters. It’s like adding a smart filter to our frontline.
XYZ
-
Head of Customer Operations, SaaS Platform
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Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
Automate your customer support triage—AI phone agent that understands intent, prioritizes urgency, and directs every call to the right solution.
Automate your customer support triage—AI phone agent that understands intent, prioritizes urgency, and directs every call to the right solution.
Automate your customer support triage—AI phone agent that understands intent, prioritizes urgency, and directs every call to the right solution.
How does Brilo AI prioritize customer support requests automatically?
How does Brilo AI prioritize customer support requests automatically?
How does Brilo AI prioritize customer support requests automatically?
How does Brilo AI prioritize customer support requests automatically?
Can Brilo AI route support calls to the right team?
Can Brilo AI route support calls to the right team?
Can Brilo AI route support calls to the right team?
Can Brilo AI route support calls to the right team?
How does Brilo AI identify the urgency of a call?
How does Brilo AI identify the urgency of a call?
How does Brilo AI identify the urgency of a call?
How does Brilo AI identify the urgency of a call?
Does Brilo AI reduce agent time spent on low-value tickets?
Does Brilo AI reduce agent time spent on low-value tickets?
Does Brilo AI reduce agent time spent on low-value tickets?
Does Brilo AI reduce agent time spent on low-value tickets?
How does Brilo AI reduce repeat customer questions?
How does Brilo AI reduce repeat customer questions?
How does Brilo AI reduce repeat customer questions?
How does Brilo AI reduce repeat customer questions?
Can Brilo AI phone agent analyze support call trends for optimization?
Can Brilo AI phone agent analyze support call trends for optimization?
Can Brilo AI phone agent analyze support call trends for optimization?
Can Brilo AI phone agent analyze support call trends for optimization?
Does Brilo AI provide a feedback loop to improve support?
Does Brilo AI provide a feedback loop to improve support?
Does Brilo AI provide a feedback loop to improve support?
Does Brilo AI provide a feedback loop to improve support?
How does Brilo AI handle support triage for new users?
How does Brilo AI handle support triage for new users?
How does Brilo AI handle support triage for new users?
How does Brilo AI handle support triage for new users?
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
