No Issue Prioritization
Repetitive Call Transfers
Agent Overload
No Data for Optimization
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With AI voice agents that understand, prioritize, and route instantly, Brilo enables automated triage—handling call intent, urgency, and direction without human bottlenecks.
Understands Customer Intent in Real-Time
Brilo’s AI voice agent quickly identifies why the customer is calling—no menus or guesswork involved.
Evaluates Urgency on the Fly
Using sentiment and language cues, Brilo AI call agent flags high-priority issues instantly for escalation.
Routes to the Right Resolution Point
Whether it’s automation, knowledge base, or a live agent—Brilo AI knows where each call belongs.
Handles First-Touch Queries Automatically
Simple requests? Resolved on the spot. Complex ones? Cleanly handed off—complete with context.
Intent-Based Routing
Brilo AI voice agent directs each call to the right department by analyzing intent in the first few seconds—no transfers or rerouting loops.
Smart Case Prioritization
Urgent issues get addressed first. Brilo’s AI voice assistant knows what can wait and what needs fast action.
Issue Categorization at Scale
Brilo AI automatically tags every support conversation for easier filtering, follow-ups, and team performance tracking.
Live Agent Escalation, Seamlessly
When needed, Brilo transitions calls to human agents with full triage context—no repeats for customers.
Real-Time Feedback Loop
Each call makes the triage model smarter—learning from outcomes to refine future decisions.
Zero Bottlenecks, Even at Peak Volume
Scale support without scaling headcount. Handle spikes with consistent logic and speed.
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