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Privacy Policy
Last Updated: September 26, 2026
Flairr, Inc., doing business as Brilo AI ("Brilo AI," "we," "us," "our"), values your privacy. This Privacy Policy explains what Personal Information we collect, how we use and disclose it, how long we keep it, and the rights you have. It covers our website and mobile website (the "Site") and our voice agent platform, APIs, phone numbers and related services (the "Services").
This Privacy Policy is part of our Terms and Conditions. By using the Site or the Services, you agree to our handling of your information as described here.
Who this policy covers, and who is responsible
Brilo AI account holders. When you create an account, subscribe to a plan, or use the Services, we are responsible for your account information.
Business accounts. When a business uses Brilo AI to call or answer calls from its own customers, that business decides why and how that call data is used, and its own privacy policy applies to those people. We process that data on the business's behalf and only on its instructions, as described in our Terms.
Agent Phone Plan accounts. When you use the Agent Phone Plan, the number and agent are yours, and we are responsible for the call data it creates. This includes the use described in Section 8 (Improving our services).
People who are not Brilo AI users. If you call a number on a Brilo AI account, or an agent on a Brilo AI account calls you, see Section 6.
Changes to this policy
We update this Privacy Policy when our products, our practices or the law change. When we do, we revise the "Last Updated" date above. If a change materially affects how we use Personal Information we already hold, we will tell account holders by email before it takes effect.
Conflict with local laws
Where local laws require a higher level of protection for your Personal Information, they take precedence over this Privacy Policy.
Information we collect
Account and contact information: name, email address, phone number, company name, and Brilo AI account login information.
Payment information: your plan and billing history. Card and bank details are collected and stored by our payment processor. We do not store full card numbers.
Call data: the phone numbers an agent calls or is called from, the date, time, duration and outcome of each call, transcripts, summaries and details extracted from the call, audio recordings where recording is on (see Section 7), and the content of text messages sent or received through the Services.
Instructions you give an agent: who to call, why, and any details you ask the agent to share, whether you give them in the dashboard, through our API, or through a Connected Assistant (see Section 5).
Usage and device information: browser and device type, operating system, IP address, pages viewed, referring pages, the date and time of visits, and similar information collected through cookies and similar technologies.
Communications with us: emails, chats, and calls with our support team. We may record and keep these communications.
Information you choose to share on a call. Calls may include information you or the other person chooses to share, such as health details or appointment information. We process it only to handle the call and provide the Services.
Some of this information may be considered Sensitive Personal Information under applicable law, including account login credentials. We use it only as described in this policy.
Connected Assistants
A "Connected Assistant" is any third-party AI assistant, agent, application or script that you authorize to use your Brilo AI account, whether by pairing it with your account, giving it an API key, or another integration.
When you connect one:
What we receive from it: the instructions it sends on your behalf, such as the number to call, the reason for the call, and details to pass on.
What we send back to it: call status, outcomes, transcripts and summaries, so it can report back to you.
Its own handling of your data: the provider of the Connected Assistant handles the information it receives under its own privacy policy, not this one. Review that policy before you connect it.
Disconnecting: you can disconnect a Connected Assistant or revoke its API key from your account at any time. Its access stops immediately.
People who are not Brilo AI users
If you call a phone number on a Brilo AI account, or an agent on a Brilo AI account calls you, we process your phone number, your voice, and what is said on the call, so the call can be handled for the account holder. This may include a transcript, a summary and, where recording is on, an audio recording.
If you ask an agent whether it is a person, it will tell you it is an AI assistant.
If the call was with a business, that business's privacy policy applies, and you can contact it directly. You can also email support@brilo.ai to request access to or deletion of information about you, and we will handle the request ourselves or pass it to the account holder, as the law requires.
Recordings, transcripts and retention
Transcripts. We create and store transcripts and summaries of calls handled by agents on your account, unless you turn them off.
Recordings. Whether a call is recorded depends on your plan and your agent's settings:
Agent Phone Plan: outbound calls are not recorded. Inbound calls are recorded, and callers are told at the start of the call.
Other plans: the account holder chooses whether each agent records calls, and is responsible for any notice or consent the law requires.
Retention. Account holders set how long each agent keeps call data, by number of days or indefinitely. Unless a retention period is set, call data is kept until you delete it or close your account. When a call passes its retention period it is deleted and cannot be recovered. To have a specific call deleted sooner, email support@brilo.ai with the call details.
When a workspace is deleted. All data in a deleted workspace, including call data, is deleted within 30 days. We may keep limited records longer where we must to comply with law, resolve disputes, prevent fraud or enforce our agreements (for example billing records).
How we use information
We use Personal Information to:
provide, operate and support the Site and the Services, including placing and answering calls;
manage your account and bill you;
communicate with you about the Services, and send marketing you can opt out of at any time;
keep the Services secure and prevent fraud and abuse, including enforcing fair-use limits;
comply with legal obligations and respond to lawful requests; and
analyze and improve the Site and the Services.
Improving our services. Agent Phone Plan: we may use call data from Agent Phone Plan accounts, including transcripts and recordings, to improve and train Brilo AI's models and services. Before use for training, we remove names, phone numbers and other direct identifiers. You can opt out at any time by emailing support@brilo.ai. All other plans: we never use call data from Free, Starter, Pro, Growth, Custom or enterprise accounts to train or improve models. It is used only to provide the Services to that account.
AI and other service providers
We share Personal Information with service providers who help us run the Services, including:
Speech, language and voice providers that convert speech to text, generate the agent's responses, and produce its voice. They process your data only to provide the Services to us, under agreements that do not permit them to use it to train their own models.
Telephone carriers and calling infrastructure that connect calls and provide phone numbers.
Payment processors that bill you.
Hosting, storage, security, analytics, support and communications providers.
Professional advisers such as accountants, auditors and lawyers.
We require each service provider to protect Personal Information with reasonable security measures appropriate to the information involved.
Other disclosures
We may disclose Personal Information:
to comply with the law or respond to legal requests, including court orders and subpoenas;
to prevent or stop illegal activity, fraud or abuse of the Services;
to protect the safety, property or rights of Brilo AI, our users or others;
in connection with a merger, acquisition, sale of assets, financing or reorganization;
to companies controlling, controlled by, or under common control with us; and
with your consent.
We do not sell your Personal Information. We do not share it for cross-context behavioral advertising, except through the advertising cookies you can manage in Cookie Settings.
Cookies and analytics. We and our analytics and advertising providers, including Google Analytics, use cookies to understand how the Site is used. You can accept or reject non-essential cookies in Cookie Settings, or block cookies in your browser, though some Site features may not work.
Links to other sites. The Site links to third-party websites we do not control. Review their privacy policies before sharing information with them.
Security
We use administrative, technical and physical measures to protect Personal Information from loss, misuse and unauthorized access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
If you believe your information has been compromised, or want to report a security issue, email security@brilo.ai. We investigate every report.
Children
The Services are for people 18 and older. We do not knowingly collect Personal Information from children under 13, or from anyone under 18 as an account holder. If you believe a child has given us Personal Information, email support@brilo.ai and we will delete it.
Your privacy rights
Depending on where you live, you may have the right to:
Access: know what Personal Information we hold about you, where it came from, why we use it, and who we disclose it to;
Deletion: ask us to delete Personal Information we collected from or about you;
Correction: ask us to correct inaccurate Personal Information;
Opt out: of the sale or sharing of Personal Information, targeted advertising, and marketing messages; and
Appeal: a decision we make about your request.
We may keep information where the law allows, for example to complete a transaction, comply with a legal obligation, or detect fraud.
How to make a request. Email support@brilo.ai with your name, email address, and a description of your request. We confirm receipt within 10 business days and respond within 45 days, or up to 90 days where the law allows an extension. We may ask for information to verify your identity before acting on a request. We process appeals within 45 days and explain our decision in writing.
Authorized agents. If you are making a request for someone else, send a signed authorization or power of attorney along with the request. We may verify it with the person directly.
Non-discrimination. We will not treat you differently for exercising your privacy rights.
Canada. If you are in Canada, we handle your Personal Information in line with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial law. You may access and correct your information, and withdraw consent, by emailing support@brilo.ai. Your information may be stored and processed in the United States.
Do Not Track. The Site does not currently respond to "Do Not Track" browser signals.
Contact us
For questions about this Privacy Policy or our privacy practices, email support@brilo.ai.
