Brilo 2.0
Smarter Conversations, Happier Shoppers
Engage Shoppers Smarter with an AI Voice Agent for Retail That Never Misses a Call
Automate customer support, product inquiries, and post-purchase follow-ups with Brilo’s AI voice agents for retail—available 24/7 to handle high call volumes, reduce wait times, and drive in-store and online engagement.
Why Choose Brilo’s Conversational AI for Retail Call Automation?
Why Choose Brilo’s Conversational AI for Retail Call Automation?
Why Choose Brilo’s Conversational AI for Retail Call Automation?
Why Choose Brilo’s Conversational AI for Retail Call Automation?
Whether you're running a chain of physical stores or managing high-volume ecommerce operations, Brilo’s voice AI for retail ensures every customer call is answered quickly, accurately, and with a natural voice—any time of day or night.
Customers abandon purchases due to long hold times.
Customers abandon purchases due to long hold times.
Brilo’s AI voice agents engage shoppers instantly, reducing drop-offs and improving conversion rates at key moments of purchase.
Major Problems & Solutions
Store teams can’t keep up with repetitive product or order questions.
Store teams can’t keep up with repetitive product or order questions.
Brilo AI call agents handle FAQs like stock availability, order status, return policies, and more—freeing up staff for in-store service.
Peak season call volume overwhelms customer support.
Peak season call volume overwhelms customer support.
Brilo’s voice AI for retail scales on demand with 24/7 call automation—no extra headcount required.
Inconsistent phone support hurts customer experience.
Inconsistent phone support hurts customer experience.
Brilo voice agents deliver consistent, brand-aligned answers across all locations and hours.
Brilo 2.0
Voice AI That Scales With Your Storefront
Let Your Retail Phone Line Work Smarter with Brilo AI Voice Assistant — Day or Night
Let Your Retail Phone Line Work Smarter with Brilo AI Voice Assistant — Day or Night
Let Your Retail Phone Line Work Smarter with Brilo AI Voice Assistant — Day or Night
Let Your Retail Phone Line Work Smarter with Brilo AI Voice Assistant — Day or Night
From product availability questions to loyalty inquiries and return confirmations, Brilo’s AI voice agents help retailers reduce call overload, enhance customer satisfaction, and stay responsive—even after hours or during sales surges.
From product availability questions to loyalty inquiries and return confirmations, Brilo’s AI voice agents help retailers reduce call overload, enhance customer satisfaction, and stay responsive—even after hours or during sales surges.
Instant Product & Inventory Answers
Brilo’s AI voice agents answer real-time stock availability, pricing, and item details—so customers never hang up frustrated or leave your competitors with the sale.
Instant Product & Inventory Answers
Brilo’s AI voice agents answer real-time stock availability, pricing, and item details—so customers never hang up frustrated or leave your competitors with the sale.
Instant Product & Inventory Answers
Brilo’s AI voice agents answer real-time stock availability, pricing, and item details—so customers never hang up frustrated or leave your competitors with the sale.
Instant Product & Inventory Answers
Brilo’s AI voice agents answer real-time stock availability, pricing, and item details—so customers never hang up frustrated or leave your competitors with the sale.
Returns, Exchanges & Order Status
Automation Automate post-purchase support like return windows, pickup scheduling, or shipment tracking—freeing your team while keeping customers in the loop.
Returns, Exchanges & Order Status
Automation Automate post-purchase support like return windows, pickup scheduling, or shipment tracking—freeing your team while keeping customers in the loop.
Returns, Exchanges & Order Status
Automation Automate post-purchase support like return windows, pickup scheduling, or shipment tracking—freeing your team while keeping customers in the loop.
Returns, Exchanges & Order Status
Automation Automate post-purchase support like return windows, pickup scheduling, or shipment tracking—freeing your team while keeping customers in the loop.
24/7 Customer Support for Busy Hours & Holidays
Never miss a call during lunch rush or peak holiday hours. Brilo’s conversational AI for retail keeps your phone lines open—even when your stores are closed.
24/7 Customer Support for Busy Hours & Holidays
Never miss a call during lunch rush or peak holiday hours. Brilo’s conversational AI for retail keeps your phone lines open—even when your stores are closed.
24/7 Customer Support for Busy Hours & Holidays
Never miss a call during lunch rush or peak holiday hours. Brilo’s conversational AI for retail keeps your phone lines open—even when your stores are closed.
24/7 Customer Support for Busy Hours & Holidays
Never miss a call during lunch rush or peak holiday hours. Brilo’s conversational AI for retail keeps your phone lines open—even when your stores are closed.
Before Brilo, our store staff spent hours a day just answering repetitive phone calls about hours, inventory, and return policies. Now, Brilo’s AI handles 80% of those calls automatically—especially during peak shopping times. It’s like having a 24/7 front desk without adding headcount. Customers get faster answers, and our team can actually focus on the in-store experience.
Priya Nair
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Regional Manager, Urban Threads Apparel
Before Brilo, our store staff spent hours a day just answering repetitive phone calls about hours, inventory, and return policies. Now, Brilo’s AI handles 80% of those calls automatically—especially during peak shopping times. It’s like having a 24/7 front desk without adding headcount. Customers get faster answers, and our team can actually focus on the in-store experience.
Priya Nair
-
Regional Manager, Urban Threads Apparel
Before Brilo, our store staff spent hours a day just answering repetitive phone calls about hours, inventory, and return policies. Now, Brilo’s AI handles 80% of those calls automatically—especially during peak shopping times. It’s like having a 24/7 front desk without adding headcount. Customers get faster answers, and our team can actually focus on the in-store experience.
Priya Nair
-
Regional Manager, Urban Threads Apparel
Before Brilo, our store staff spent hours a day just answering repetitive phone calls about hours, inventory, and return policies. Now, Brilo’s AI handles 80% of those calls automatically—especially during peak shopping times. It’s like having a 24/7 front desk without adding headcount. Customers get faster answers, and our team can actually focus on the in-store experience.
Priya Nair
-
Regional Manager, Urban Threads Apparel
Brilo 2.0
Seamless AI Integration for Retail Operations
How Brilo AI Voice Agents Fit Effortlessly Into Your Retail Ecosystem?
How Brilo AI Voice Agents Fit Effortlessly Into Your Retail Ecosystem?
How Brilo AI Voice Agents Fit Effortlessly Into Your Retail Ecosystem?
How Brilo AI Voice Agents Fit Effortlessly Into Your Retail Ecosystem?
Brilo AI plugs into your retail tech stack—from customer service tools to order systems—so you can automate calls without disrupting your workflows or retraining your teams.
Brilo AI plugs into your retail tech stack—from customer service tools to order systems—so you can automate calls without disrupting your workflows or retraining your teams.
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Connect to POS, CRM & Order Management Tools
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Connect to POS, CRM & Order Management Tools
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Connect to POS, CRM & Order Management Tools
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Connect to POS, CRM & Order Management Tools
2
Tailor Voice Flows to Your Retail Use Cases
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Tailor Voice Flows to Your Retail Use Cases
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Tailor Voice Flows to Your Retail Use Cases
2
Tailor Voice Flows to Your Retail Use Cases
3
Go Live Across Stores & Channels in Days
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Go Live Across Stores & Channels in Days
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Go Live Across Stores & Channels in Days
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Go Live Across Stores & Channels in Days
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Monitor Interactions with Built-In Call Intelligence
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Monitor Interactions with Built-In Call Intelligence
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Monitor Interactions with Built-In Call Intelligence
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Monitor Interactions with Built-In Call Intelligence
Brilo 2.0
Voice AI That Connects with Your Retail Stack
Key Integrations That Supercharge Brilo AI for Retail Teams
Key Integrations That Supercharge Brilo AI for Retail Teams
Key Integrations That Supercharge Brilo AI for Retail Teams
Key Integrations That Supercharge Brilo AI for Retail Teams
Brilo AI phone agent seamlessly integrates with your CRM, ecommerce, POS, and scheduling tools—automating high-volume calls and syncing data in real time, so your team can stay focused on selling and serving.
Brilo AI phone agent seamlessly integrates with your CRM, ecommerce, POS, and scheduling tools—automating high-volume calls and syncing data in real time, so your team can stay focused on selling and serving.
Retail
Shopify
Brilo AI connects with Shopify to instantly answer customer calls about order status, product details, and shipping updates—no rep or screen required.
Retail
Salesforce CRM
All call interactions and customer insights from Brilo AI are automatically logged into Salesforce, ensuring your sales and service teams always stay in the loop.
Retail
Lightspeed POS
Brilo AI checks stock and pricing live via Lightspeed, so it can answer real-time inventory questions—even during peak hours or after closing.
Retail
Calendly / Cal.com
Brilo can book appointments for personal shopping, in-store services, or product demos—directly into your team’s calendar, all while on the call.
Retail
Shopify
Brilo AI connects with Shopify to instantly answer customer calls about order status, product details, and shipping updates—no rep or screen required.
Retail
Salesforce CRM
All call interactions and customer insights from Brilo AI are automatically logged into Salesforce, ensuring your sales and service teams always stay in the loop.
Retail
Lightspeed POS
Brilo AI checks stock and pricing live via Lightspeed, so it can answer real-time inventory questions—even during peak hours or after closing.
Retail
Calendly / Cal.com
Brilo can book appointments for personal shopping, in-store services, or product demos—directly into your team’s calendar, all while on the call.
Retail
Shopify
Brilo AI connects with Shopify to instantly answer customer calls about order status, product details, and shipping updates—no rep or screen required.
Retail
Salesforce CRM
All call interactions and customer insights from Brilo AI are automatically logged into Salesforce, ensuring your sales and service teams always stay in the loop.
Retail
Lightspeed POS
Brilo AI checks stock and pricing live via Lightspeed, so it can answer real-time inventory questions—even during peak hours or after closing.
Retail
Calendly / Cal.com
Brilo can book appointments for personal shopping, in-store services, or product demos—directly into your team’s calendar, all while on the call.
Retail
Shopify
Brilo AI connects with Shopify to instantly answer customer calls about order status, product details, and shipping updates—no rep or screen required.
Retail
Salesforce CRM
All call interactions and customer insights from Brilo AI are automatically logged into Salesforce, ensuring your sales and service teams always stay in the loop.
Retail
Lightspeed POS
Brilo AI checks stock and pricing live via Lightspeed, so it can answer real-time inventory questions—even during peak hours or after closing.
Retail
Calendly / Cal.com
Brilo can book appointments for personal shopping, in-store services, or product demos—directly into your team’s calendar, all while on the call.
Retail
Shopify
Brilo AI connects with Shopify to instantly answer customer calls about order status, product details, and shipping updates—no rep or screen required.
Retail
Salesforce CRM
All call interactions and customer insights from Brilo AI are automatically logged into Salesforce, ensuring your sales and service teams always stay in the loop.
Retail
Lightspeed POS
Brilo AI checks stock and pricing live via Lightspeed, so it can answer real-time inventory questions—even during peak hours or after closing.
Retail
Calendly / Cal.com
Brilo can book appointments for personal shopping, in-store services, or product demos—directly into your team’s calendar, all while on the call.
Retail
Shopify
Brilo AI connects with Shopify to instantly answer customer calls about order status, product details, and shipping updates—no rep or screen required.
Retail
Salesforce CRM
All call interactions and customer insights from Brilo AI are automatically logged into Salesforce, ensuring your sales and service teams always stay in the loop.
Retail
Lightspeed POS
Brilo AI checks stock and pricing live via Lightspeed, so it can answer real-time inventory questions—even during peak hours or after closing.
Retail
Calendly / Cal.com
Brilo can book appointments for personal shopping, in-store services, or product demos—directly into your team’s calendar, all while on the call.
Retail
Shopify
Brilo AI connects with Shopify to instantly answer customer calls about order status, product details, and shipping updates—no rep or screen required.
Retail
Salesforce CRM
All call interactions and customer insights from Brilo AI are automatically logged into Salesforce, ensuring your sales and service teams always stay in the loop.
Retail
Lightspeed POS
Brilo AI checks stock and pricing live via Lightspeed, so it can answer real-time inventory questions—even during peak hours or after closing.
Retail
Calendly / Cal.com
Brilo can book appointments for personal shopping, in-store services, or product demos—directly into your team’s calendar, all while on the call.
Retail
Shopify
Brilo AI connects with Shopify to instantly answer customer calls about order status, product details, and shipping updates—no rep or screen required.
Retail
Salesforce CRM
All call interactions and customer insights from Brilo AI are automatically logged into Salesforce, ensuring your sales and service teams always stay in the loop.
Retail
Lightspeed POS
Brilo AI checks stock and pricing live via Lightspeed, so it can answer real-time inventory questions—even during peak hours or after closing.
Retail
Calendly / Cal.com
Brilo can book appointments for personal shopping, in-store services, or product demos—directly into your team’s calendar, all while on the call.
Retail
Shopify
Brilo AI connects with Shopify to instantly answer customer calls about order status, product details, and shipping updates—no rep or screen required.
Retail
Salesforce CRM
All call interactions and customer insights from Brilo AI are automatically logged into Salesforce, ensuring your sales and service teams always stay in the loop.
Retail
Lightspeed POS
Brilo AI checks stock and pricing live via Lightspeed, so it can answer real-time inventory questions—even during peak hours or after closing.
Retail
Calendly / Cal.com
Brilo can book appointments for personal shopping, in-store services, or product demos—directly into your team’s calendar, all while on the call.
Retail
Shopify
Brilo AI connects with Shopify to instantly answer customer calls about order status, product details, and shipping updates—no rep or screen required.
Retail
Salesforce CRM
All call interactions and customer insights from Brilo AI are automatically logged into Salesforce, ensuring your sales and service teams always stay in the loop.
Retail
Lightspeed POS
Brilo AI checks stock and pricing live via Lightspeed, so it can answer real-time inventory questions—even during peak hours or after closing.
Retail
Calendly / Cal.com
Brilo can book appointments for personal shopping, in-store services, or product demos—directly into your team’s calendar, all while on the call.
Retail
Shopify
Brilo AI connects with Shopify to instantly answer customer calls about order status, product details, and shipping updates—no rep or screen required.
Retail
Salesforce CRM
All call interactions and customer insights from Brilo AI are automatically logged into Salesforce, ensuring your sales and service teams always stay in the loop.
Retail
Lightspeed POS
Brilo AI checks stock and pricing live via Lightspeed, so it can answer real-time inventory questions—even during peak hours or after closing.
Retail
Calendly / Cal.com
Brilo can book appointments for personal shopping, in-store services, or product demos—directly into your team’s calendar, all while on the call.
Retail
Shopify
Brilo AI connects with Shopify to instantly answer customer calls about order status, product details, and shipping updates—no rep or screen required.
Retail
Salesforce CRM
All call interactions and customer insights from Brilo AI are automatically logged into Salesforce, ensuring your sales and service teams always stay in the loop.
Retail
Lightspeed POS
Brilo AI checks stock and pricing live via Lightspeed, so it can answer real-time inventory questions—even during peak hours or after closing.
Retail
Calendly / Cal.com
Brilo can book appointments for personal shopping, in-store services, or product demos—directly into your team’s calendar, all while on the call.
Retail
Shopify
Brilo AI connects with Shopify to instantly answer customer calls about order status, product details, and shipping updates—no rep or screen required.
Retail
Salesforce CRM
All call interactions and customer insights from Brilo AI are automatically logged into Salesforce, ensuring your sales and service teams always stay in the loop.
Retail
Lightspeed POS
Brilo AI checks stock and pricing live via Lightspeed, so it can answer real-time inventory questions—even during peak hours or after closing.
Retail
Calendly / Cal.com
Brilo can book appointments for personal shopping, in-store services, or product demos—directly into your team’s calendar, all while on the call.
Retail
Shopify
Brilo AI connects with Shopify to instantly answer customer calls about order status, product details, and shipping updates—no rep or screen required.
Retail
Salesforce CRM
All call interactions and customer insights from Brilo AI are automatically logged into Salesforce, ensuring your sales and service teams always stay in the loop.
Retail
Lightspeed POS
Brilo AI checks stock and pricing live via Lightspeed, so it can answer real-time inventory questions—even during peak hours or after closing.
Retail
Calendly / Cal.com
Brilo can book appointments for personal shopping, in-store services, or product demos—directly into your team’s calendar, all while on the call.
Retail
Shopify
Brilo AI connects with Shopify to instantly answer customer calls about order status, product details, and shipping updates—no rep or screen required.
Retail
Salesforce CRM
All call interactions and customer insights from Brilo AI are automatically logged into Salesforce, ensuring your sales and service teams always stay in the loop.
Retail
Lightspeed POS
Brilo AI checks stock and pricing live via Lightspeed, so it can answer real-time inventory questions—even during peak hours or after closing.
Retail
Calendly / Cal.com
Brilo can book appointments for personal shopping, in-store services, or product demos—directly into your team’s calendar, all while on the call.
Retail
Shopify
Brilo AI connects with Shopify to instantly answer customer calls about order status, product details, and shipping updates—no rep or screen required.
Retail
Salesforce CRM
All call interactions and customer insights from Brilo AI are automatically logged into Salesforce, ensuring your sales and service teams always stay in the loop.
Retail
Lightspeed POS
Brilo AI checks stock and pricing live via Lightspeed, so it can answer real-time inventory questions—even during peak hours or after closing.
Retail
Calendly / Cal.com
Brilo can book appointments for personal shopping, in-store services, or product demos—directly into your team’s calendar, all while on the call.
Brilo 2.0
24/7 Voice AI for Retail Customer Conversations
Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
Simplify your retail operations with voice AI—Brilo answers customer calls, handles inquiries, and automates post-purchase support 24/7, so your team doesn’t have to.
Simplify your retail operations with voice AI—Brilo answers customer calls, handles inquiries, and automates post-purchase support 24/7, so your team doesn’t have to.
Simplify your retail operations with voice AI—Brilo answers customer calls, handles inquiries, and automates post-purchase support 24/7, so your team doesn’t have to.
How do Brilo AI voice agents improve retail customer service?
How do Brilo AI voice agents improve retail customer service?
How do Brilo AI voice agents improve retail customer service?
How do Brilo AI voice agents improve retail customer service?
Can Brilo AI voice agents handle order tracking and returns?
Can Brilo AI voice agents handle order tracking and returns?
Can Brilo AI voice agents handle order tracking and returns?
Can Brilo AI voice agents handle order tracking and returns?
How do Brilo AI voice agents personalize shopping experiences?
How do Brilo AI voice agents personalize shopping experiences?
How do Brilo AI voice agents personalize shopping experiences?
How do Brilo AI voice agents personalize shopping experiences?
Can Brilo AI support voice-based checkout or secure payments?
Can Brilo AI support voice-based checkout or secure payments?
Can Brilo AI support voice-based checkout or secure payments?
Can Brilo AI support voice-based checkout or secure payments?
Can Brilo AI voice agents for retail help during promotional campaigns?
Can Brilo AI voice agents for retail help during promotional campaigns?
Can Brilo AI voice agents for retail help during promotional campaigns?
Can Brilo AI voice agents for retail help during promotional campaigns?
Can Brilo AI voice agents capture sentiment or feedback from customers?
Can Brilo AI voice agents capture sentiment or feedback from customers?
Can Brilo AI voice agents capture sentiment or feedback from customers?
Can Brilo AI voice agents capture sentiment or feedback from customers?
How can retailers use Brilo AI voice agents for customer support?
How can retailers use Brilo AI voice agents for customer support?
How can retailers use Brilo AI voice agents for customer support?
How can retailers use Brilo AI voice agents for customer support?
Can a retail marketing manager use Brilo AI phoen agents for promo campaign calls?
Can a retail marketing manager use Brilo AI phoen agents for promo campaign calls?
Can a retail marketing manager use Brilo AI phoen agents for promo campaign calls?
Can a retail marketing manager use Brilo AI phoen agents for promo campaign calls?
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
