Empower ServiceNow Workflows with AI Voice-Based Escalations & Updates
Integrate Brilo AI phone agents with ServiceNow to deliver real-time ticket updates, approval reminders, and critical service alerts over voice—instantly.
Empower ServiceNow Workflows with AI Voice-Based Escalations & Updates
Integrate Brilo AI phone agents with ServiceNow to deliver real-time ticket updates, approval reminders, and critical service alerts over voice—instantly.
Brilo 2.0
Always-On Service Automation
Keep Teams Informed, On-Time, & In Sync With Brilo AI Voice Alerts
Keep Teams Informed, On-Time, & In Sync With Brilo AI Voice Alerts
Keep Teams Informed, On-Time, & In Sync With Brilo AI Voice Alerts
Keep Teams Informed, On-Time, & In Sync With Brilo AI Voice Alerts
Voice AI assistance delivers human-like conversations that reduce response delays and automate task nudges across ServiceNow service flows.
Voice AI assistance delivers human-like conversations that reduce response delays and automate task nudges across ServiceNow service flows.
Automated Incident Notifications
Brilo AI detects ServiceNow ticket creation or escalation and instantly calls the assigned agent—providing issue details and urgency level.
Automated Incident Notifications
Brilo AI detects ServiceNow ticket creation or escalation and instantly calls the assigned agent—providing issue details and urgency level.
Automated Incident Notifications
Brilo AI detects ServiceNow ticket creation or escalation and instantly calls the assigned agent—providing issue details and urgency level.
Automated Incident Notifications
Brilo AI detects ServiceNow ticket creation or escalation and instantly calls the assigned agent—providing issue details and urgency level.
Approval Follow-Ups for Change Requests
When approvals are pending, Brilo AI agent calls designated approvers with a summary and enables voice-prompted decisions—no dashboard login needed.
Approval Follow-Ups for Change Requests
When approvals are pending, Brilo AI agent calls designated approvers with a summary and enables voice-prompted decisions—no dashboard login needed.
Approval Follow-Ups for Change Requests
When approvals are pending, Brilo AI agent calls designated approvers with a summary and enables voice-prompted decisions—no dashboard login needed.
Approval Follow-Ups for Change Requests
When approvals are pending, Brilo AI agent calls designated approvers with a summary and enables voice-prompted decisions—no dashboard login needed.
SLA Violation Alerts
As deadlines approach, Brilo AI agent proactively calls support reps and team leads to prevent SLA breaches and missed resolution windows.
SLA Violation Alerts
As deadlines approach, Brilo AI agent proactively calls support reps and team leads to prevent SLA breaches and missed resolution windows.
SLA Violation Alerts
As deadlines approach, Brilo AI agent proactively calls support reps and team leads to prevent SLA breaches and missed resolution windows.
SLA Violation Alerts
As deadlines approach, Brilo AI agent proactively calls support reps and team leads to prevent SLA breaches and missed resolution windows.
Brilo 2.0
Intelligent Voice Support Ops
Drive Faster IT Response & HR Support Using Voice AI
Drive Faster IT Response & HR Support Using Voice AI
Drive Faster IT Response & HR Support Using Voice AI
Brilo Voice AI & ServiceNow integration closes the gap between system alerts and human action—removing workflow friction in real-time.
Brilo 2.0
Intelligent Voice Support Ops
Drive Faster IT Response & HR Support Using Voice AI
Brilo Voice AI & ServiceNow integration closes the gap between system alerts and human action—removing workflow friction in real-time.
Brilo 2.0
Voice AI for Smart Operations
Supercharge Your Stack With Real-Time Voice Triggered Integrations
Supercharge Your Stack With Real-Time Voice Triggered Integrations
Supercharge Your Stack With Real-Time Voice Triggered Integrations
Supercharge Your Stack With Real-Time Voice Triggered Integrations
Brilo AI agent seamlessly integrates with core tools inside the ServiceNow environment—delivering unified voice automation across systems.
Brilo AI agent seamlessly integrates with core tools inside the ServiceNow environment—delivering unified voice automation across systems.
CRM
Jira Service Management
For hybrid ServiceNow–Jira workflows, Brilo AI syncs escalation updates and follow-ups through coordinated voice calls across both platforms.
CRM
Microsoft Teams
Brilo AI agent triggers voice alerts for tickets or approvals and pushes updates into Teams chats for ongoing visibility.
CRM
Slack
Brilo AI escalates urgent issues via voice, while syncing action logs or follow-ups into Slack channels for team awareness.
CRM
Salesforce
Brilo AI connects ServiceNow incidents to related Salesforce cases—ensuring unified support actions across departments via voice automation.
CRM
Jira Service Management
For hybrid ServiceNow–Jira workflows, Brilo AI syncs escalation updates and follow-ups through coordinated voice calls across both platforms.
CRM
Microsoft Teams
Brilo AI agent triggers voice alerts for tickets or approvals and pushes updates into Teams chats for ongoing visibility.
CRM
Slack
Brilo AI escalates urgent issues via voice, while syncing action logs or follow-ups into Slack channels for team awareness.
CRM
Salesforce
Brilo AI connects ServiceNow incidents to related Salesforce cases—ensuring unified support actions across departments via voice automation.
CRM
Jira Service Management
For hybrid ServiceNow–Jira workflows, Brilo AI syncs escalation updates and follow-ups through coordinated voice calls across both platforms.
CRM
Microsoft Teams
Brilo AI agent triggers voice alerts for tickets or approvals and pushes updates into Teams chats for ongoing visibility.
CRM
Slack
Brilo AI escalates urgent issues via voice, while syncing action logs or follow-ups into Slack channels for team awareness.
CRM
Salesforce
Brilo AI connects ServiceNow incidents to related Salesforce cases—ensuring unified support actions across departments via voice automation.
CRM
Jira Service Management
For hybrid ServiceNow–Jira workflows, Brilo AI syncs escalation updates and follow-ups through coordinated voice calls across both platforms.
CRM
Microsoft Teams
Brilo AI agent triggers voice alerts for tickets or approvals and pushes updates into Teams chats for ongoing visibility.
CRM
Slack
Brilo AI escalates urgent issues via voice, while syncing action logs or follow-ups into Slack channels for team awareness.
CRM
Salesforce
Brilo AI connects ServiceNow incidents to related Salesforce cases—ensuring unified support actions across departments via voice automation.
CRM
Jira Service Management
For hybrid ServiceNow–Jira workflows, Brilo AI syncs escalation updates and follow-ups through coordinated voice calls across both platforms.
CRM
Microsoft Teams
Brilo AI agent triggers voice alerts for tickets or approvals and pushes updates into Teams chats for ongoing visibility.
CRM
Slack
Brilo AI escalates urgent issues via voice, while syncing action logs or follow-ups into Slack channels for team awareness.
CRM
Salesforce
Brilo AI connects ServiceNow incidents to related Salesforce cases—ensuring unified support actions across departments via voice automation.
CRM
Jira Service Management
For hybrid ServiceNow–Jira workflows, Brilo AI syncs escalation updates and follow-ups through coordinated voice calls across both platforms.
CRM
Microsoft Teams
Brilo AI agent triggers voice alerts for tickets or approvals and pushes updates into Teams chats for ongoing visibility.
CRM
Slack
Brilo AI escalates urgent issues via voice, while syncing action logs or follow-ups into Slack channels for team awareness.
CRM
Salesforce
Brilo AI connects ServiceNow incidents to related Salesforce cases—ensuring unified support actions across departments via voice automation.
CRM
Jira Service Management
For hybrid ServiceNow–Jira workflows, Brilo AI syncs escalation updates and follow-ups through coordinated voice calls across both platforms.
CRM
Microsoft Teams
Brilo AI agent triggers voice alerts for tickets or approvals and pushes updates into Teams chats for ongoing visibility.
CRM
Slack
Brilo AI escalates urgent issues via voice, while syncing action logs or follow-ups into Slack channels for team awareness.
CRM
Salesforce
Brilo AI connects ServiceNow incidents to related Salesforce cases—ensuring unified support actions across departments via voice automation.
CRM
Jira Service Management
For hybrid ServiceNow–Jira workflows, Brilo AI syncs escalation updates and follow-ups through coordinated voice calls across both platforms.
CRM
Microsoft Teams
Brilo AI agent triggers voice alerts for tickets or approvals and pushes updates into Teams chats for ongoing visibility.
CRM
Slack
Brilo AI escalates urgent issues via voice, while syncing action logs or follow-ups into Slack channels for team awareness.
CRM
Salesforce
Brilo AI connects ServiceNow incidents to related Salesforce cases—ensuring unified support actions across departments via voice automation.
CRM
Jira Service Management
For hybrid ServiceNow–Jira workflows, Brilo AI syncs escalation updates and follow-ups through coordinated voice calls across both platforms.
CRM
Microsoft Teams
Brilo AI agent triggers voice alerts for tickets or approvals and pushes updates into Teams chats for ongoing visibility.
CRM
Slack
Brilo AI escalates urgent issues via voice, while syncing action logs or follow-ups into Slack channels for team awareness.
CRM
Salesforce
Brilo AI connects ServiceNow incidents to related Salesforce cases—ensuring unified support actions across departments via voice automation.
CRM
Jira Service Management
For hybrid ServiceNow–Jira workflows, Brilo AI syncs escalation updates and follow-ups through coordinated voice calls across both platforms.
CRM
Microsoft Teams
Brilo AI agent triggers voice alerts for tickets or approvals and pushes updates into Teams chats for ongoing visibility.
CRM
Slack
Brilo AI escalates urgent issues via voice, while syncing action logs or follow-ups into Slack channels for team awareness.
CRM
Salesforce
Brilo AI connects ServiceNow incidents to related Salesforce cases—ensuring unified support actions across departments via voice automation.
CRM
Jira Service Management
For hybrid ServiceNow–Jira workflows, Brilo AI syncs escalation updates and follow-ups through coordinated voice calls across both platforms.
CRM
Microsoft Teams
Brilo AI agent triggers voice alerts for tickets or approvals and pushes updates into Teams chats for ongoing visibility.
CRM
Slack
Brilo AI escalates urgent issues via voice, while syncing action logs or follow-ups into Slack channels for team awareness.
CRM
Salesforce
Brilo AI connects ServiceNow incidents to related Salesforce cases—ensuring unified support actions across departments via voice automation.
CRM
Jira Service Management
For hybrid ServiceNow–Jira workflows, Brilo AI syncs escalation updates and follow-ups through coordinated voice calls across both platforms.
CRM
Microsoft Teams
Brilo AI agent triggers voice alerts for tickets or approvals and pushes updates into Teams chats for ongoing visibility.
CRM
Slack
Brilo AI escalates urgent issues via voice, while syncing action logs or follow-ups into Slack channels for team awareness.
CRM
Salesforce
Brilo AI connects ServiceNow incidents to related Salesforce cases—ensuring unified support actions across departments via voice automation.
CRM
Jira Service Management
For hybrid ServiceNow–Jira workflows, Brilo AI syncs escalation updates and follow-ups through coordinated voice calls across both platforms.
CRM
Microsoft Teams
Brilo AI agent triggers voice alerts for tickets or approvals and pushes updates into Teams chats for ongoing visibility.
CRM
Slack
Brilo AI escalates urgent issues via voice, while syncing action logs or follow-ups into Slack channels for team awareness.
CRM
Salesforce
Brilo AI connects ServiceNow incidents to related Salesforce cases—ensuring unified support actions across departments via voice automation.
CRM
Jira Service Management
For hybrid ServiceNow–Jira workflows, Brilo AI syncs escalation updates and follow-ups through coordinated voice calls across both platforms.
CRM
Microsoft Teams
Brilo AI agent triggers voice alerts for tickets or approvals and pushes updates into Teams chats for ongoing visibility.
CRM
Slack
Brilo AI escalates urgent issues via voice, while syncing action logs or follow-ups into Slack channels for team awareness.
CRM
Salesforce
Brilo AI connects ServiceNow incidents to related Salesforce cases—ensuring unified support actions across departments via voice automation.
CRM
Jira Service Management
For hybrid ServiceNow–Jira workflows, Brilo AI syncs escalation updates and follow-ups through coordinated voice calls across both platforms.
CRM
Microsoft Teams
Brilo AI agent triggers voice alerts for tickets or approvals and pushes updates into Teams chats for ongoing visibility.
CRM
Slack
Brilo AI escalates urgent issues via voice, while syncing action logs or follow-ups into Slack channels for team awareness.
CRM
Salesforce
Brilo AI connects ServiceNow incidents to related Salesforce cases—ensuring unified support actions across departments via voice automation.
CRM
Jira Service Management
For hybrid ServiceNow–Jira workflows, Brilo AI syncs escalation updates and follow-ups through coordinated voice calls across both platforms.
CRM
Microsoft Teams
Brilo AI agent triggers voice alerts for tickets or approvals and pushes updates into Teams chats for ongoing visibility.
CRM
Slack
Brilo AI escalates urgent issues via voice, while syncing action logs or follow-ups into Slack channels for team awareness.
CRM
Salesforce
Brilo AI connects ServiceNow incidents to related Salesforce cases—ensuring unified support actions across departments via voice automation.
Brilo 2.0
Enterprise-Grade Clarity
Frequently Asked Question
Frequently Asked Question
Frequently Asked Question
Learn how Brilo AI advances enterprise service delivery by removing manual delays in ServiceNow—replacing them with smart, proactive voice calls.
Learn how Brilo AI advances enterprise service delivery by removing manual delays in ServiceNow—replacing them with smart, proactive voice calls.
Learn how Brilo AI advances enterprise service delivery by removing manual delays in ServiceNow—replacing them with smart, proactive voice calls.
Can Brilo AI agent create ServiceNow tickets during a phone call?
Can Brilo AI agent create ServiceNow tickets during a phone call?
Can Brilo AI agent create ServiceNow tickets during a phone call?
Can Brilo AI agent create ServiceNow tickets during a phone call?
Can Brilo AI check ServiceNow ticket status during a call?
Can Brilo AI check ServiceNow ticket status during a call?
Can Brilo AI check ServiceNow ticket status during a call?
Can Brilo AI check ServiceNow ticket status during a call?
Can Brilo AI update or comment on existing ServiceNow tickets?
Can Brilo AI update or comment on existing ServiceNow tickets?
Can Brilo AI update or comment on existing ServiceNow tickets?
Can Brilo AI update or comment on existing ServiceNow tickets?
Can Brilo AI route ServiceNow tickets to the right team?
Can Brilo AI route ServiceNow tickets to the right team?
Can Brilo AI route ServiceNow tickets to the right team?
Can Brilo AI route ServiceNow tickets to the right team?
Can Brilo AI escalate ServiceNow tickets automatically based on urgency?
Can Brilo AI escalate ServiceNow tickets automatically based on urgency?
Can Brilo AI escalate ServiceNow tickets automatically based on urgency?
Can Brilo AI escalate ServiceNow tickets automatically based on urgency?
Can Brilo AI trigger ServiceNow workflows after a phone interaction?
Can Brilo AI trigger ServiceNow workflows after a phone interaction?
Can Brilo AI trigger ServiceNow workflows after a phone interaction?
Can Brilo AI trigger ServiceNow workflows after a phone interaction?
Can Brilo AI send ticket confirmation or follow-up messages from ServiceNow?
Can Brilo AI send ticket confirmation or follow-up messages from ServiceNow?
Can Brilo AI send ticket confirmation or follow-up messages from ServiceNow?
Can Brilo AI send ticket confirmation or follow-up messages from ServiceNow?
Can Brilo AI log full call summaries into ServiceNow tickets?
Can Brilo AI log full call summaries into ServiceNow tickets?
Can Brilo AI log full call summaries into ServiceNow tickets?
Can Brilo AI log full call summaries into ServiceNow tickets?
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
