Integrate Brilo AI & NICE to Elevate Your Contact Center With Voice Automation
Let Brilo AI with NICE CXone to automate voice-first experiences—from smart routing to post-call surveys—without adding manual overhead.
Integrate Brilo AI & NICE to Elevate Your Contact Center With Voice Automation
Let Brilo AI with NICE CXone to automate voice-first experiences—from smart routing to post-call surveys—without adding manual overhead.
Brilo 2.0
Voice-First CX Automation
Drive Consistent, AI-Powered Voice Experiences on the NICE CXone Platform
Drive Consistent, AI-Powered Voice Experiences on the NICE CXone Platform
Drive Consistent, AI-Powered Voice Experiences on the NICE CXone Platform
Drive Consistent, AI-Powered Voice Experiences on the NICE CXone Platform
Brilo AI voice agents advance NICE by managing voice workflows—handling triage, callbacks, and resolutions at scale.
Brilo AI voice agents advance NICE by managing voice workflows—handling triage, callbacks, and resolutions at scale.
Inbound Call Triage via Voice
Brilo AI answers and routes inbound calls based on user needs using natural language, reducing IVR frustration and agent fatigue.
Inbound Call Triage via Voice
Brilo AI answers and routes inbound calls based on user needs using natural language, reducing IVR frustration and agent fatigue.
Inbound Call Triage via Voice
Brilo AI answers and routes inbound calls based on user needs using natural language, reducing IVR frustration and agent fatigue.
Inbound Call Triage via Voice
Brilo AI answers and routes inbound calls based on user needs using natural language, reducing IVR frustration and agent fatigue.
Automated Case Follow-Ups
Brilo AI agent sends outbound voice updates after case resolution, providing confirmations, satisfaction prompts, or next steps.
Automated Case Follow-Ups
Brilo AI agent sends outbound voice updates after case resolution, providing confirmations, satisfaction prompts, or next steps.
Automated Case Follow-Ups
Brilo AI agent sends outbound voice updates after case resolution, providing confirmations, satisfaction prompts, or next steps.
Automated Case Follow-Ups
Brilo AI agent sends outbound voice updates after case resolution, providing confirmations, satisfaction prompts, or next steps.
Smart Voice Notifications for SLAs
Automatically notify customers via Brilo AI voice agents if issues escalate or timelines change—keeping experiences proactive.
Smart Voice Notifications for SLAs
Automatically notify customers via Brilo AI voice agents if issues escalate or timelines change—keeping experiences proactive.
Smart Voice Notifications for SLAs
Automatically notify customers via Brilo AI voice agents if issues escalate or timelines change—keeping experiences proactive.
Smart Voice Notifications for SLAs
Automatically notify customers via Brilo AI voice agents if issues escalate or timelines change—keeping experiences proactive.
Brilo 2.0
Voice Workflows That Scale
Voice Automation That Frees Your Agents & Delights Your Customers
Voice Automation That Frees Your Agents & Delights Your Customers
Voice Automation That Frees Your Agents & Delights Your Customers
From support to service to alerts, Brilo AI voice agent automation in NICE boosts productivity and experience at every call touchpoint.
Brilo 2.0
Voice Workflows That Scale
Voice Automation That Frees Your Agents & Delights Your Customers
From support to service to alerts, Brilo AI voice agent automation in NICE boosts productivity and experience at every call touchpoint.
Brilo 2.0
Voice AI for Smart Operations
Connect Brilo Voice AI Calls to the Platforms You Already Use
Connect Brilo Voice AI Calls to the Platforms You Already Use
Connect Brilo Voice AI Calls to the Platforms You Already Use
Connect Brilo Voice AI Calls to the Platforms You Already Use
All Brilo AI voice interactions inside NICE are logged and synced with your downstream CRM, calendar, and support systems.
All Brilo AI voice interactions inside NICE are logged and synced with your downstream CRM, calendar, and support systems.
CRM
Salesforce
Voice outcomes from Brilo AI agent calls within NICE log to lead or case records inside Salesforce automatically.
CRM
Zendesk
Brilo AI agent uses NICE voice workflows to trigger follow-up calls and syncs updates into Zendesk ticket timelines.
CRM
Google Calendar
Appointments or service confirmations via Brilo AI voice agents show up in your shared Google Calendar instantly.
CRM
Slack
Brilo AI sends real-time alerts or voice call summaries into Slack via NICE platform triggers—ideal for fast-moving CX teams.
CRM
Salesforce
Voice outcomes from Brilo AI agent calls within NICE log to lead or case records inside Salesforce automatically.
CRM
Zendesk
Brilo AI agent uses NICE voice workflows to trigger follow-up calls and syncs updates into Zendesk ticket timelines.
CRM
Google Calendar
Appointments or service confirmations via Brilo AI voice agents show up in your shared Google Calendar instantly.
CRM
Slack
Brilo AI sends real-time alerts or voice call summaries into Slack via NICE platform triggers—ideal for fast-moving CX teams.
CRM
Salesforce
Voice outcomes from Brilo AI agent calls within NICE log to lead or case records inside Salesforce automatically.
CRM
Zendesk
Brilo AI agent uses NICE voice workflows to trigger follow-up calls and syncs updates into Zendesk ticket timelines.
CRM
Google Calendar
Appointments or service confirmations via Brilo AI voice agents show up in your shared Google Calendar instantly.
CRM
Slack
Brilo AI sends real-time alerts or voice call summaries into Slack via NICE platform triggers—ideal for fast-moving CX teams.
CRM
Salesforce
Voice outcomes from Brilo AI agent calls within NICE log to lead or case records inside Salesforce automatically.
CRM
Zendesk
Brilo AI agent uses NICE voice workflows to trigger follow-up calls and syncs updates into Zendesk ticket timelines.
CRM
Google Calendar
Appointments or service confirmations via Brilo AI voice agents show up in your shared Google Calendar instantly.
CRM
Slack
Brilo AI sends real-time alerts or voice call summaries into Slack via NICE platform triggers—ideal for fast-moving CX teams.
CRM
Salesforce
Voice outcomes from Brilo AI agent calls within NICE log to lead or case records inside Salesforce automatically.
CRM
Zendesk
Brilo AI agent uses NICE voice workflows to trigger follow-up calls and syncs updates into Zendesk ticket timelines.
CRM
Google Calendar
Appointments or service confirmations via Brilo AI voice agents show up in your shared Google Calendar instantly.
CRM
Slack
Brilo AI sends real-time alerts or voice call summaries into Slack via NICE platform triggers—ideal for fast-moving CX teams.
CRM
Salesforce
Voice outcomes from Brilo AI agent calls within NICE log to lead or case records inside Salesforce automatically.
CRM
Zendesk
Brilo AI agent uses NICE voice workflows to trigger follow-up calls and syncs updates into Zendesk ticket timelines.
CRM
Google Calendar
Appointments or service confirmations via Brilo AI voice agents show up in your shared Google Calendar instantly.
CRM
Slack
Brilo AI sends real-time alerts or voice call summaries into Slack via NICE platform triggers—ideal for fast-moving CX teams.
CRM
Salesforce
Voice outcomes from Brilo AI agent calls within NICE log to lead or case records inside Salesforce automatically.
CRM
Zendesk
Brilo AI agent uses NICE voice workflows to trigger follow-up calls and syncs updates into Zendesk ticket timelines.
CRM
Google Calendar
Appointments or service confirmations via Brilo AI voice agents show up in your shared Google Calendar instantly.
CRM
Slack
Brilo AI sends real-time alerts or voice call summaries into Slack via NICE platform triggers—ideal for fast-moving CX teams.
CRM
Salesforce
Voice outcomes from Brilo AI agent calls within NICE log to lead or case records inside Salesforce automatically.
CRM
Zendesk
Brilo AI agent uses NICE voice workflows to trigger follow-up calls and syncs updates into Zendesk ticket timelines.
CRM
Google Calendar
Appointments or service confirmations via Brilo AI voice agents show up in your shared Google Calendar instantly.
CRM
Slack
Brilo AI sends real-time alerts or voice call summaries into Slack via NICE platform triggers—ideal for fast-moving CX teams.
CRM
Salesforce
Voice outcomes from Brilo AI agent calls within NICE log to lead or case records inside Salesforce automatically.
CRM
Zendesk
Brilo AI agent uses NICE voice workflows to trigger follow-up calls and syncs updates into Zendesk ticket timelines.
CRM
Google Calendar
Appointments or service confirmations via Brilo AI voice agents show up in your shared Google Calendar instantly.
CRM
Slack
Brilo AI sends real-time alerts or voice call summaries into Slack via NICE platform triggers—ideal for fast-moving CX teams.
CRM
Salesforce
Voice outcomes from Brilo AI agent calls within NICE log to lead or case records inside Salesforce automatically.
CRM
Zendesk
Brilo AI agent uses NICE voice workflows to trigger follow-up calls and syncs updates into Zendesk ticket timelines.
CRM
Google Calendar
Appointments or service confirmations via Brilo AI voice agents show up in your shared Google Calendar instantly.
CRM
Slack
Brilo AI sends real-time alerts or voice call summaries into Slack via NICE platform triggers—ideal for fast-moving CX teams.
CRM
Salesforce
Voice outcomes from Brilo AI agent calls within NICE log to lead or case records inside Salesforce automatically.
CRM
Zendesk
Brilo AI agent uses NICE voice workflows to trigger follow-up calls and syncs updates into Zendesk ticket timelines.
CRM
Google Calendar
Appointments or service confirmations via Brilo AI voice agents show up in your shared Google Calendar instantly.
CRM
Slack
Brilo AI sends real-time alerts or voice call summaries into Slack via NICE platform triggers—ideal for fast-moving CX teams.
CRM
Salesforce
Voice outcomes from Brilo AI agent calls within NICE log to lead or case records inside Salesforce automatically.
CRM
Zendesk
Brilo AI agent uses NICE voice workflows to trigger follow-up calls and syncs updates into Zendesk ticket timelines.
CRM
Google Calendar
Appointments or service confirmations via Brilo AI voice agents show up in your shared Google Calendar instantly.
CRM
Slack
Brilo AI sends real-time alerts or voice call summaries into Slack via NICE platform triggers—ideal for fast-moving CX teams.
CRM
Salesforce
Voice outcomes from Brilo AI agent calls within NICE log to lead or case records inside Salesforce automatically.
CRM
Zendesk
Brilo AI agent uses NICE voice workflows to trigger follow-up calls and syncs updates into Zendesk ticket timelines.
CRM
Google Calendar
Appointments or service confirmations via Brilo AI voice agents show up in your shared Google Calendar instantly.
CRM
Slack
Brilo AI sends real-time alerts or voice call summaries into Slack via NICE platform triggers—ideal for fast-moving CX teams.
CRM
Salesforce
Voice outcomes from Brilo AI agent calls within NICE log to lead or case records inside Salesforce automatically.
CRM
Zendesk
Brilo AI agent uses NICE voice workflows to trigger follow-up calls and syncs updates into Zendesk ticket timelines.
CRM
Google Calendar
Appointments or service confirmations via Brilo AI voice agents show up in your shared Google Calendar instantly.
CRM
Slack
Brilo AI sends real-time alerts or voice call summaries into Slack via NICE platform triggers—ideal for fast-moving CX teams.
CRM
Salesforce
Voice outcomes from Brilo AI agent calls within NICE log to lead or case records inside Salesforce automatically.
CRM
Zendesk
Brilo AI agent uses NICE voice workflows to trigger follow-up calls and syncs updates into Zendesk ticket timelines.
CRM
Google Calendar
Appointments or service confirmations via Brilo AI voice agents show up in your shared Google Calendar instantly.
CRM
Slack
Brilo AI sends real-time alerts or voice call summaries into Slack via NICE platform triggers—ideal for fast-moving CX teams.
CRM
Salesforce
Voice outcomes from Brilo AI agent calls within NICE log to lead or case records inside Salesforce automatically.
CRM
Zendesk
Brilo AI agent uses NICE voice workflows to trigger follow-up calls and syncs updates into Zendesk ticket timelines.
CRM
Google Calendar
Appointments or service confirmations via Brilo AI voice agents show up in your shared Google Calendar instantly.
CRM
Slack
Brilo AI sends real-time alerts or voice call summaries into Slack via NICE platform triggers—ideal for fast-moving CX teams.
Brilo 2.0
Voice Automation Insights
Frequently Asked Question
Frequently Asked Question
Frequently Asked Question
Get clarity on how Brilo AI phone agent works within NICE—from deployment to multilingual voice routing to secure call handling.
Get clarity on how Brilo AI phone agent works within NICE—from deployment to multilingual voice routing to secure call handling.
Get clarity on how Brilo AI phone agent works within NICE—from deployment to multilingual voice routing to secure call handling.
Can Brilo AI voice agents handle inbound calls through NICE CXone?
Can Brilo AI voice agents handle inbound calls through NICE CXone?
Can Brilo AI voice agents handle inbound calls through NICE CXone?
Can Brilo AI voice agents handle inbound calls through NICE CXone?
Can Brilo AI transfer calls to NICE agents with full context?
Can Brilo AI transfer calls to NICE agents with full context?
Can Brilo AI transfer calls to NICE agents with full context?
Can Brilo AI transfer calls to NICE agents with full context?
Can Brilo AI initiate outbound calls using NICE dialers?
Can Brilo AI initiate outbound calls using NICE dialers?
Can Brilo AI initiate outbound calls using NICE dialers?
Can Brilo AI initiate outbound calls using NICE dialers?
Can Brilo AI log call outcomes into NICE Engage or CRMs?
Can Brilo AI log call outcomes into NICE Engage or CRMs?
Can Brilo AI log call outcomes into NICE Engage or CRMs?
Can Brilo AI log call outcomes into NICE Engage or CRMs?
Can Brilo AI summarize recorded calls within NICE?
Can Brilo AI summarize recorded calls within NICE?
Can Brilo AI summarize recorded calls within NICE?
Can Brilo AI summarize recorded calls within NICE?
Can Brilo AI work alongside NICE IVR or self-service menus?
Can Brilo AI work alongside NICE IVR or self-service menus?
Can Brilo AI work alongside NICE IVR or self-service menus?
Can Brilo AI work alongside NICE IVR or self-service menus?
Can Brilo AI trigger NICE workflows or automation post-call?
Can Brilo AI trigger NICE workflows or automation post-call?
Can Brilo AI trigger NICE workflows or automation post-call?
Can Brilo AI trigger NICE workflows or automation post-call?
Can Brilo AI support multilingual conversations in NICE?
Can Brilo AI support multilingual conversations in NICE?
Can Brilo AI support multilingual conversations in NICE?
Can Brilo AI support multilingual conversations in NICE?
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
