Integrate Brilo AI & NICE to Elevate Your Contact Center With Voice Automation
Let Brilo AI with NICE CXone to automate voice-first experiences—from smart routing to post-call surveys—without adding manual overhead.
Integrate Brilo AI & NICE to Elevate Your Contact Center With Voice Automation
Let Brilo AI with NICE CXone to automate voice-first experiences—from smart routing to post-call surveys—without adding manual overhead.
Brilo 2.0
Voice-First CX Automation
Drive Consistent, AI-Powered Voice Experiences on the NICE CXone Platform
Drive Consistent, AI-Powered Voice Experiences on the NICE CXone Platform
Drive Consistent, AI-Powered Voice Experiences on the NICE CXone Platform
Drive Consistent, AI-Powered Voice Experiences on the NICE CXone Platform
Brilo AI voice agents advance NICE by managing voice workflows—handling triage, callbacks, and resolutions at scale.
Brilo AI voice agents advance NICE by managing voice workflows—handling triage, callbacks, and resolutions at scale.
Manager Escalation Calls
Brilo AI captures NICE caller intent and routes urgent cases to a manager. Right rep in one transfer.
Transfer Fatigue Fix
Brilo AI handles NICE callers tired of transfers and resolves each case fast. Cases close in minutes.
Transfer Fatigue Fix
Brilo AI handles NICE callers tired of transfers and resolves each case fast. Cases close in minutes.
Smart Callback Queue
Brilo AI queues NICE callers with a matched live rep on every callback. Hold music goes away today.
Brilo 2.0
Voice Workflows That Scale
Voice Automation That Frees Your Agents & Delights Your Customers
Voice Automation That Frees Your Agents & Delights Your Customers
Voice Automation That Frees Your Agents & Delights Your Customers
From support to service to alerts, Brilo AI voice agent automation in NICE boosts productivity and experience at every call touchpoint.
Brilo 2.0
Voice Workflows That Scale
Voice Automation That Frees Your Agents & Delights Your Customers
From support to service to alerts, Brilo AI voice agent automation in NICE boosts productivity and experience at every call touchpoint.
Brilo 2.0
Voice AI for Smart Operations
Connect Brilo Voice AI Calls to the Platforms You Already Use
Connect Brilo Voice AI Calls to the Platforms You Already Use
Connect Brilo Voice AI Calls to the Platforms You Already Use
Connect Brilo Voice AI Calls to the Platforms You Already Use
All Brilo AI voice interactions inside NICE are logged and synced with your downstream CRM, calendar, and support systems.
All Brilo AI voice interactions inside NICE are logged and synced with your downstream CRM, calendar, and support systems.
CRM
Salesforce
Voice outcomes from Brilo AI agent calls within NICE log to lead or case records inside Salesforce automatically.
CRM
Zendesk
Brilo AI agent uses NICE voice workflows to trigger follow-up calls and syncs updates into Zendesk ticket timelines.
CRM
Google Calendar
Appointments or service confirmations via Brilo AI voice agents show up in your shared Google Calendar instantly.
CRM
Slack
Brilo AI sends real-time alerts or voice call summaries into Slack via NICE platform triggers—ideal for fast-moving CX teams.
CRM
Salesforce
Voice outcomes from Brilo AI agent calls within NICE log to lead or case records inside Salesforce automatically.
CRM
Zendesk
Brilo AI agent uses NICE voice workflows to trigger follow-up calls and syncs updates into Zendesk ticket timelines.
CRM
Google Calendar
Appointments or service confirmations via Brilo AI voice agents show up in your shared Google Calendar instantly.
CRM
Slack
Brilo AI sends real-time alerts or voice call summaries into Slack via NICE platform triggers—ideal for fast-moving CX teams.
CRM
Salesforce
Voice outcomes from Brilo AI agent calls within NICE log to lead or case records inside Salesforce automatically.
CRM
Zendesk
Brilo AI agent uses NICE voice workflows to trigger follow-up calls and syncs updates into Zendesk ticket timelines.
CRM
Google Calendar
Appointments or service confirmations via Brilo AI voice agents show up in your shared Google Calendar instantly.
CRM
Slack
Brilo AI sends real-time alerts or voice call summaries into Slack via NICE platform triggers—ideal for fast-moving CX teams.
CRM
Salesforce
Voice outcomes from Brilo AI agent calls within NICE log to lead or case records inside Salesforce automatically.
CRM
Zendesk
Brilo AI agent uses NICE voice workflows to trigger follow-up calls and syncs updates into Zendesk ticket timelines.
CRM
Google Calendar
Appointments or service confirmations via Brilo AI voice agents show up in your shared Google Calendar instantly.
CRM
Slack
Brilo AI sends real-time alerts or voice call summaries into Slack via NICE platform triggers—ideal for fast-moving CX teams.
CRM
Salesforce
Voice outcomes from Brilo AI agent calls within NICE log to lead or case records inside Salesforce automatically.
CRM
Zendesk
Brilo AI agent uses NICE voice workflows to trigger follow-up calls and syncs updates into Zendesk ticket timelines.
CRM
Google Calendar
Appointments or service confirmations via Brilo AI voice agents show up in your shared Google Calendar instantly.
CRM
Slack
Brilo AI sends real-time alerts or voice call summaries into Slack via NICE platform triggers—ideal for fast-moving CX teams.
CRM
Salesforce
Voice outcomes from Brilo AI agent calls within NICE log to lead or case records inside Salesforce automatically.
CRM
Zendesk
Brilo AI agent uses NICE voice workflows to trigger follow-up calls and syncs updates into Zendesk ticket timelines.
CRM
Google Calendar
Appointments or service confirmations via Brilo AI voice agents show up in your shared Google Calendar instantly.
CRM
Slack
Brilo AI sends real-time alerts or voice call summaries into Slack via NICE platform triggers—ideal for fast-moving CX teams.
CRM
Salesforce
Voice outcomes from Brilo AI agent calls within NICE log to lead or case records inside Salesforce automatically.
CRM
Zendesk
Brilo AI agent uses NICE voice workflows to trigger follow-up calls and syncs updates into Zendesk ticket timelines.
CRM
Google Calendar
Appointments or service confirmations via Brilo AI voice agents show up in your shared Google Calendar instantly.
CRM
Slack
Brilo AI sends real-time alerts or voice call summaries into Slack via NICE platform triggers—ideal for fast-moving CX teams.
CRM
Salesforce
Voice outcomes from Brilo AI agent calls within NICE log to lead or case records inside Salesforce automatically.
CRM
Zendesk
Brilo AI agent uses NICE voice workflows to trigger follow-up calls and syncs updates into Zendesk ticket timelines.
CRM
Google Calendar
Appointments or service confirmations via Brilo AI voice agents show up in your shared Google Calendar instantly.
CRM
Slack
Brilo AI sends real-time alerts or voice call summaries into Slack via NICE platform triggers—ideal for fast-moving CX teams.
CRM
Salesforce
Voice outcomes from Brilo AI agent calls within NICE log to lead or case records inside Salesforce automatically.
CRM
Zendesk
Brilo AI agent uses NICE voice workflows to trigger follow-up calls and syncs updates into Zendesk ticket timelines.
CRM
Google Calendar
Appointments or service confirmations via Brilo AI voice agents show up in your shared Google Calendar instantly.
CRM
Slack
Brilo AI sends real-time alerts or voice call summaries into Slack via NICE platform triggers—ideal for fast-moving CX teams.
CRM
Salesforce
Voice outcomes from Brilo AI agent calls within NICE log to lead or case records inside Salesforce automatically.
CRM
Zendesk
Brilo AI agent uses NICE voice workflows to trigger follow-up calls and syncs updates into Zendesk ticket timelines.
CRM
Google Calendar
Appointments or service confirmations via Brilo AI voice agents show up in your shared Google Calendar instantly.
CRM
Slack
Brilo AI sends real-time alerts or voice call summaries into Slack via NICE platform triggers—ideal for fast-moving CX teams.
CRM
Salesforce
Voice outcomes from Brilo AI agent calls within NICE log to lead or case records inside Salesforce automatically.
CRM
Zendesk
Brilo AI agent uses NICE voice workflows to trigger follow-up calls and syncs updates into Zendesk ticket timelines.
CRM
Google Calendar
Appointments or service confirmations via Brilo AI voice agents show up in your shared Google Calendar instantly.
CRM
Slack
Brilo AI sends real-time alerts or voice call summaries into Slack via NICE platform triggers—ideal for fast-moving CX teams.
CRM
Salesforce
Voice outcomes from Brilo AI agent calls within NICE log to lead or case records inside Salesforce automatically.
CRM
Zendesk
Brilo AI agent uses NICE voice workflows to trigger follow-up calls and syncs updates into Zendesk ticket timelines.
CRM
Google Calendar
Appointments or service confirmations via Brilo AI voice agents show up in your shared Google Calendar instantly.
CRM
Slack
Brilo AI sends real-time alerts or voice call summaries into Slack via NICE platform triggers—ideal for fast-moving CX teams.
Brilo 2.0
Voice Automation Insights
Frequently Asked Question
Frequently Asked Question
Get clarity on how Brilo AI phone agent works within NICE—from deployment to multilingual voice routing to secure call handling.
Get clarity on how Brilo AI phone agent works within NICE—from deployment to multilingual voice routing to secure call handling.
Can Brilo AI voice agents handle inbound calls through NICE CXone?
Can Brilo AI voice agents handle inbound calls through NICE CXone?
Can Brilo AI transfer calls to NICE agents with full context?
Can Brilo AI transfer calls to NICE agents with full context?
Can Brilo AI initiate outbound calls using NICE dialers?
Can Brilo AI initiate outbound calls using NICE dialers?
Can Brilo AI log call outcomes into NICE Engage or CRMs?
Can Brilo AI log call outcomes into NICE Engage or CRMs?
Can Brilo AI summarize recorded calls within NICE?
Can Brilo AI summarize recorded calls within NICE?
Can Brilo AI work alongside NICE IVR or self-service menus?
Can Brilo AI work alongside NICE IVR or self-service menus?
Can Brilo AI trigger NICE workflows or automation post-call?
Can Brilo AI trigger NICE workflows or automation post-call?
Can Brilo AI support multilingual conversations in NICE?
Can Brilo AI support multilingual conversations in NICE?
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
Join Discord
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Book a Call
Schedule a quick call with our team to explore solutions for your needs.
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Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community