Reimagine Contact Center Efficiency with Brilo AI Voice Agent for Genesys Cloud
Empower your agents and delight your customers through intelligent, always-on voice automation built natively for the Genesys Cloud contact center environment.
Reimagine Contact Center Efficiency with Brilo AI Voice Agent for Genesys Cloud
Empower your agents and delight your customers through intelligent, always-on voice automation built natively for the Genesys Cloud contact center environment.
Brilo 2.0
Intelligence Meets Enterprise Contact Centers
Modernize Genesys Cloud Workflows with AI-Driven Voice Automation
Modernize Genesys Cloud Workflows with AI-Driven Voice Automation
Modernize Genesys Cloud Workflows with AI-Driven Voice Automation
Modernize Genesys Cloud Workflows with AI-Driven Voice Automation
Use Brilo’s conversational AI to manage high-volume calls, automate responses, and keep service levels high without increasing headcount.
Use Brilo’s conversational AI to manage high-volume calls, automate responses, and keep service levels high without increasing headcount.
Intelligent Call Handling
Brilo AI manages inbound calls with human-like voice understanding — greeting customers, identifying intent, resolving simple issues, or escalating complex ones.
Intelligent Call Handling
Brilo AI manages inbound calls with human-like voice understanding — greeting customers, identifying intent, resolving simple issues, or escalating complex ones.
Intelligent Call Handling
Brilo AI manages inbound calls with human-like voice understanding — greeting customers, identifying intent, resolving simple issues, or escalating complex ones.
Intelligent Call Handling
Brilo AI manages inbound calls with human-like voice understanding — greeting customers, identifying intent, resolving simple issues, or escalating complex ones.
Automated Outbound Campaigns
Run AI-powered outreach for renewals, surveys, or appointment reminders. Brilo executes campaigns through Genesys Cloud’s dialer, logging every call outcome.
Automated Outbound Campaigns
Run AI-powered outreach for renewals, surveys, or appointment reminders. Brilo executes campaigns through Genesys Cloud’s dialer, logging every call outcome.
Automated Outbound Campaigns
Run AI-powered outreach for renewals, surveys, or appointment reminders. Brilo executes campaigns through Genesys Cloud’s dialer, logging every call outcome.
Automated Outbound Campaigns
Run AI-powered outreach for renewals, surveys, or appointment reminders. Brilo executes campaigns through Genesys Cloud’s dialer, logging every call outcome.
Post-Call Summaries & CRM Sync
Each conversation is transcribed and summarized automatically, then pushed into Genesys dashboards and connected CRMs for instant visibility.
Post-Call Summaries & CRM Sync
Each conversation is transcribed and summarized automatically, then pushed into Genesys dashboards and connected CRMs for instant visibility.
Post-Call Summaries & CRM Sync
Each conversation is transcribed and summarized automatically, then pushed into Genesys dashboards and connected CRMs for instant visibility.
Post-Call Summaries & CRM Sync
Each conversation is transcribed and summarized automatically, then pushed into Genesys dashboards and connected CRMs for instant visibility.
Brilo 2.0
Smarter Service - Happier Customers
Voice AI That Accelerates Response & Advances Experience in Genesys Cloud
Voice AI That Accelerates Response & Advances Experience in Genesys Cloud
Voice AI That Accelerates Response & Advances Experience in Genesys Cloud
Shorten handling times, personalize interactions, and deliver proactive communication through the combined power of Brilo AI voice agent and Genesys Cloud.
Brilo 2.0
Smarter Service - Happier Customers
Voice AI That Accelerates Response & Advances Experience in Genesys Cloud
Shorten handling times, personalize interactions, and deliver proactive communication through the combined power of Brilo AI voice agent and Genesys Cloud.
Brilo 2.0
Voice AI for Smart Operations
Integrations That Extend AI Voice Automation Across Your CX Stack
Integrations That Extend AI Voice Automation Across Your CX Stack
Integrations That Extend AI Voice Automation Across Your CX Stack
Integrations That Extend AI Voice Automation Across Your CX Stack
Integrate Brilo AI’s conversational intelligence with other enterprise communication and CRM platforms that complement Genesys Cloud workflows.
Integrate Brilo AI’s conversational intelligence with other enterprise communication and CRM platforms that complement Genesys Cloud workflows.
Telephony
Zendesk
Empower Brilo to sync ticket updates, summarize support calls, and ensure real-time handoffs between Genesys and Zendesk for unified customer care.
Telephony
Salesforce Service Cloud
Connect Brilo’s call summaries with Salesforce to enrich case histories, automate follow-ups, and improve visibility into customer journeys.
Telephony
RingCentral
Combine Brilo with RingCentral for seamless internal collaboration and automated voice logging between your support and operations teams.
Telephony
Zoom Phone
Enable Brilo voice agents to manage meeting-related calls, confirm appointments, and route customer inquiries across Zoom’s enterprise telephony network.
Telephony
Zendesk
Empower Brilo to sync ticket updates, summarize support calls, and ensure real-time handoffs between Genesys and Zendesk for unified customer care.
Telephony
Salesforce Service Cloud
Connect Brilo’s call summaries with Salesforce to enrich case histories, automate follow-ups, and improve visibility into customer journeys.
Telephony
RingCentral
Combine Brilo with RingCentral for seamless internal collaboration and automated voice logging between your support and operations teams.
Telephony
Zoom Phone
Enable Brilo voice agents to manage meeting-related calls, confirm appointments, and route customer inquiries across Zoom’s enterprise telephony network.
Telephony
Zendesk
Empower Brilo to sync ticket updates, summarize support calls, and ensure real-time handoffs between Genesys and Zendesk for unified customer care.
Telephony
Salesforce Service Cloud
Connect Brilo’s call summaries with Salesforce to enrich case histories, automate follow-ups, and improve visibility into customer journeys.
Telephony
RingCentral
Combine Brilo with RingCentral for seamless internal collaboration and automated voice logging between your support and operations teams.
Telephony
Zoom Phone
Enable Brilo voice agents to manage meeting-related calls, confirm appointments, and route customer inquiries across Zoom’s enterprise telephony network.
Telephony
Zendesk
Empower Brilo to sync ticket updates, summarize support calls, and ensure real-time handoffs between Genesys and Zendesk for unified customer care.
Telephony
Salesforce Service Cloud
Connect Brilo’s call summaries with Salesforce to enrich case histories, automate follow-ups, and improve visibility into customer journeys.
Telephony
RingCentral
Combine Brilo with RingCentral for seamless internal collaboration and automated voice logging between your support and operations teams.
Telephony
Zoom Phone
Enable Brilo voice agents to manage meeting-related calls, confirm appointments, and route customer inquiries across Zoom’s enterprise telephony network.
Telephony
Zendesk
Empower Brilo to sync ticket updates, summarize support calls, and ensure real-time handoffs between Genesys and Zendesk for unified customer care.
Telephony
Salesforce Service Cloud
Connect Brilo’s call summaries with Salesforce to enrich case histories, automate follow-ups, and improve visibility into customer journeys.
Telephony
RingCentral
Combine Brilo with RingCentral for seamless internal collaboration and automated voice logging between your support and operations teams.
Telephony
Zoom Phone
Enable Brilo voice agents to manage meeting-related calls, confirm appointments, and route customer inquiries across Zoom’s enterprise telephony network.
Telephony
Zendesk
Empower Brilo to sync ticket updates, summarize support calls, and ensure real-time handoffs between Genesys and Zendesk for unified customer care.
Telephony
Salesforce Service Cloud
Connect Brilo’s call summaries with Salesforce to enrich case histories, automate follow-ups, and improve visibility into customer journeys.
Telephony
RingCentral
Combine Brilo with RingCentral for seamless internal collaboration and automated voice logging between your support and operations teams.
Telephony
Zoom Phone
Enable Brilo voice agents to manage meeting-related calls, confirm appointments, and route customer inquiries across Zoom’s enterprise telephony network.
Telephony
Zendesk
Empower Brilo to sync ticket updates, summarize support calls, and ensure real-time handoffs between Genesys and Zendesk for unified customer care.
Telephony
Salesforce Service Cloud
Connect Brilo’s call summaries with Salesforce to enrich case histories, automate follow-ups, and improve visibility into customer journeys.
Telephony
RingCentral
Combine Brilo with RingCentral for seamless internal collaboration and automated voice logging between your support and operations teams.
Telephony
Zoom Phone
Enable Brilo voice agents to manage meeting-related calls, confirm appointments, and route customer inquiries across Zoom’s enterprise telephony network.
Telephony
Zendesk
Empower Brilo to sync ticket updates, summarize support calls, and ensure real-time handoffs between Genesys and Zendesk for unified customer care.
Telephony
Salesforce Service Cloud
Connect Brilo’s call summaries with Salesforce to enrich case histories, automate follow-ups, and improve visibility into customer journeys.
Telephony
RingCentral
Combine Brilo with RingCentral for seamless internal collaboration and automated voice logging between your support and operations teams.
Telephony
Zoom Phone
Enable Brilo voice agents to manage meeting-related calls, confirm appointments, and route customer inquiries across Zoom’s enterprise telephony network.
Telephony
Zendesk
Empower Brilo to sync ticket updates, summarize support calls, and ensure real-time handoffs between Genesys and Zendesk for unified customer care.
Telephony
Salesforce Service Cloud
Connect Brilo’s call summaries with Salesforce to enrich case histories, automate follow-ups, and improve visibility into customer journeys.
Telephony
RingCentral
Combine Brilo with RingCentral for seamless internal collaboration and automated voice logging between your support and operations teams.
Telephony
Zoom Phone
Enable Brilo voice agents to manage meeting-related calls, confirm appointments, and route customer inquiries across Zoom’s enterprise telephony network.
Telephony
Zendesk
Empower Brilo to sync ticket updates, summarize support calls, and ensure real-time handoffs between Genesys and Zendesk for unified customer care.
Telephony
Salesforce Service Cloud
Connect Brilo’s call summaries with Salesforce to enrich case histories, automate follow-ups, and improve visibility into customer journeys.
Telephony
RingCentral
Combine Brilo with RingCentral for seamless internal collaboration and automated voice logging between your support and operations teams.
Telephony
Zoom Phone
Enable Brilo voice agents to manage meeting-related calls, confirm appointments, and route customer inquiries across Zoom’s enterprise telephony network.
Telephony
Zendesk
Empower Brilo to sync ticket updates, summarize support calls, and ensure real-time handoffs between Genesys and Zendesk for unified customer care.
Telephony
Salesforce Service Cloud
Connect Brilo’s call summaries with Salesforce to enrich case histories, automate follow-ups, and improve visibility into customer journeys.
Telephony
RingCentral
Combine Brilo with RingCentral for seamless internal collaboration and automated voice logging between your support and operations teams.
Telephony
Zoom Phone
Enable Brilo voice agents to manage meeting-related calls, confirm appointments, and route customer inquiries across Zoom’s enterprise telephony network.
Telephony
Zendesk
Empower Brilo to sync ticket updates, summarize support calls, and ensure real-time handoffs between Genesys and Zendesk for unified customer care.
Telephony
Salesforce Service Cloud
Connect Brilo’s call summaries with Salesforce to enrich case histories, automate follow-ups, and improve visibility into customer journeys.
Telephony
RingCentral
Combine Brilo with RingCentral for seamless internal collaboration and automated voice logging between your support and operations teams.
Telephony
Zoom Phone
Enable Brilo voice agents to manage meeting-related calls, confirm appointments, and route customer inquiries across Zoom’s enterprise telephony network.
Telephony
Zendesk
Empower Brilo to sync ticket updates, summarize support calls, and ensure real-time handoffs between Genesys and Zendesk for unified customer care.
Telephony
Salesforce Service Cloud
Connect Brilo’s call summaries with Salesforce to enrich case histories, automate follow-ups, and improve visibility into customer journeys.
Telephony
RingCentral
Combine Brilo with RingCentral for seamless internal collaboration and automated voice logging between your support and operations teams.
Telephony
Zoom Phone
Enable Brilo voice agents to manage meeting-related calls, confirm appointments, and route customer inquiries across Zoom’s enterprise telephony network.
Telephony
Zendesk
Empower Brilo to sync ticket updates, summarize support calls, and ensure real-time handoffs between Genesys and Zendesk for unified customer care.
Telephony
Salesforce Service Cloud
Connect Brilo’s call summaries with Salesforce to enrich case histories, automate follow-ups, and improve visibility into customer journeys.
Telephony
RingCentral
Combine Brilo with RingCentral for seamless internal collaboration and automated voice logging between your support and operations teams.
Telephony
Zoom Phone
Enable Brilo voice agents to manage meeting-related calls, confirm appointments, and route customer inquiries across Zoom’s enterprise telephony network.
Telephony
Zendesk
Empower Brilo to sync ticket updates, summarize support calls, and ensure real-time handoffs between Genesys and Zendesk for unified customer care.
Telephony
Salesforce Service Cloud
Connect Brilo’s call summaries with Salesforce to enrich case histories, automate follow-ups, and improve visibility into customer journeys.
Telephony
RingCentral
Combine Brilo with RingCentral for seamless internal collaboration and automated voice logging between your support and operations teams.
Telephony
Zoom Phone
Enable Brilo voice agents to manage meeting-related calls, confirm appointments, and route customer inquiries across Zoom’s enterprise telephony network.
Telephony
Zendesk
Empower Brilo to sync ticket updates, summarize support calls, and ensure real-time handoffs between Genesys and Zendesk for unified customer care.
Telephony
Salesforce Service Cloud
Connect Brilo’s call summaries with Salesforce to enrich case histories, automate follow-ups, and improve visibility into customer journeys.
Telephony
RingCentral
Combine Brilo with RingCentral for seamless internal collaboration and automated voice logging between your support and operations teams.
Telephony
Zoom Phone
Enable Brilo voice agents to manage meeting-related calls, confirm appointments, and route customer inquiries across Zoom’s enterprise telephony network.
Brilo 2.0
Secure & Enterprise-Ready
Frequently Asked Question
Frequently Asked Question
Frequently Asked Question
Learn how Brilo modernizes customer communication with enterprise-grade voice AI designed for Genesys Cloud contact centers.
Learn how Brilo modernizes customer communication with enterprise-grade voice AI designed for Genesys Cloud contact centers.
Learn how Brilo modernizes customer communication with enterprise-grade voice AI designed for Genesys Cloud contact centers.
Can Brilo AI handle inbound calls before they enter a Genesys queue?
Can Brilo AI handle inbound calls before they enter a Genesys queue?
Can Brilo AI handle inbound calls before they enter a Genesys queue?
Can Brilo AI handle inbound calls before they enter a Genesys queue?
Can Brilo AI route calls into specific Genesys queues based on intent?
Can Brilo AI route calls into specific Genesys queues based on intent?
Can Brilo AI route calls into specific Genesys queues based on intent?
Can Brilo AI route calls into specific Genesys queues based on intent?
Does Brilo AI voice agent integrate with Genesys Architect call flows?
Does Brilo AI voice agent integrate with Genesys Architect call flows?
Does Brilo AI voice agent integrate with Genesys Architect call flows?
Does Brilo AI voice agent integrate with Genesys Architect call flows?
Can Brilo AI automate voice callbacks from Genesys voicemail queues?
Can Brilo AI automate voice callbacks from Genesys voicemail queues?
Can Brilo AI automate voice callbacks from Genesys voicemail queues?
Can Brilo AI automate voice callbacks from Genesys voicemail queues?
Can Brilo AI agent log call outcomes and transcripts back into Genesys?
Can Brilo AI agent log call outcomes and transcripts back into Genesys?
Can Brilo AI agent log call outcomes and transcripts back into Genesys?
Can Brilo AI agent log call outcomes and transcripts back into Genesys?
Is Brilo AI PCI and HIPAA compliant when deployed with Genesys?
Is Brilo AI PCI and HIPAA compliant when deployed with Genesys?
Is Brilo AI PCI and HIPAA compliant when deployed with Genesys?
Is Brilo AI PCI and HIPAA compliant when deployed with Genesys?
Can Brilo AI handle overflow and after-hours calls in Genesys environments?
Can Brilo AI handle overflow and after-hours calls in Genesys environments?
Can Brilo AI handle overflow and after-hours calls in Genesys environments?
Can Brilo AI handle overflow and after-hours calls in Genesys environments?
Can Brilo AI act as a virtual agent within Genesys digital channels too?
Can Brilo AI act as a virtual agent within Genesys digital channels too?
Can Brilo AI act as a virtual agent within Genesys digital channels too?
Can Brilo AI act as a virtual agent within Genesys digital channels too?
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
