Deploy Brilo with Genesys to Add AI-Powered Voice Workflows to Contact Center Operations
Let Brilo AI voice agents for Genesys Cloud CX to handle outbound calls, qualify inbound inquiries, and automate follow-ups.
Deploy Brilo with Genesys to Add AI-Powered Voice Workflows to Contact Center Operations
Let Brilo AI voice agents for Genesys Cloud CX to handle outbound calls, qualify inbound inquiries, and automate follow-ups.
Brilo 2.0
Voice Workflows Simplified
Brilo Adds Conversational AI to Genesys Cloud CX for Real-Time Call Engagement
Brilo Adds Conversational AI to Genesys Cloud CX for Real-Time Call Engagement
Brilo Adds Conversational AI to Genesys Cloud CX for Real-Time Call Engagement
Brilo Adds Conversational AI to Genesys Cloud CX for Real-Time Call Engagement
Streamline call routing, customer follow-ups, and service confirmations using Brilo AI voice agents inside Genesys' cloud-first CX platform.
Streamline call routing, customer follow-ups, and service confirmations using Brilo AI voice agents inside Genesys' cloud-first CX platform.
Service Case Calls
Brilo AI checks Genesys case status and reports back to the caller live. Updates come back in seconds.
Repeat Transfer Fix
Brilo AI handles Genesys callers tired of transfers and resolves cases fast. No bouncing between agents.
Repeat Transfer Fix
Brilo AI handles Genesys callers tired of transfers and resolves cases fast. No bouncing between agents.
Manager Escalation Routing
Brilo AI escalates Genesys calls to a senior agent on signs of frustration. Senior rep calls back fast.
Brilo 2.0
Operational Efficiency Via Voice
Improve CX Metrics by Offloading Repetitive Voice Tasks to Brilo AI
Improve CX Metrics by Offloading Repetitive Voice Tasks to Brilo AI
Improve CX Metrics by Offloading Repetitive Voice Tasks to Brilo AI
Voice AI agents & Genesys integration handles what human agents shouldn't—routine calls, updates, and qualification—all by voice.
Brilo 2.0
Operational Efficiency Via Voice
Improve CX Metrics by Offloading Repetitive Voice Tasks to Brilo AI
Voice AI agents & Genesys integration handles what human agents shouldn't—routine calls, updates, and qualification—all by voice.
Brilo 2.0
Voice AI for Smart Operations
Sync Voice AI Calls With CRM, Helpdesk, & Other Tools for Smooth Workflows
Sync Voice AI Calls With CRM, Helpdesk, & Other Tools for Smooth Workflows
Sync Voice AI Calls With CRM, Helpdesk, & Other Tools for Smooth Workflows
Sync Voice AI Calls With CRM, Helpdesk, & Other Tools for Smooth Workflows
Brilo AI assistant keeps all voice call outcomes visible across your platforms—whether triggered inside Genesys or via connected apps.
Brilo AI assistant keeps all voice call outcomes visible across your platforms—whether triggered inside Genesys or via connected apps.
CRM
Salesforce
Brilo AI voice conversations via Genesys log directly to lead records in Salesforce, including outcomes and customer intent.
CRM
Calendly
Appointment confirmations or changes made by voice are synced in real time to Calendly via Brilo AI and Genesys integrations.
CRM
Zendesk
Brilo AI agent notifies users of resolved tickets or escalations via voice, and pushes all feedback to the related Zendesk ticket.
CRM
Intercom
Post-call surveys conducted by Brilo AI are logged into Intercom, giving a unified view of customer satisfaction across channels.
CRM
Salesforce
Brilo AI voice conversations via Genesys log directly to lead records in Salesforce, including outcomes and customer intent.
CRM
Calendly
Appointment confirmations or changes made by voice are synced in real time to Calendly via Brilo AI and Genesys integrations.
CRM
Zendesk
Brilo AI agent notifies users of resolved tickets or escalations via voice, and pushes all feedback to the related Zendesk ticket.
CRM
Intercom
Post-call surveys conducted by Brilo AI are logged into Intercom, giving a unified view of customer satisfaction across channels.
CRM
Salesforce
Brilo AI voice conversations via Genesys log directly to lead records in Salesforce, including outcomes and customer intent.
CRM
Calendly
Appointment confirmations or changes made by voice are synced in real time to Calendly via Brilo AI and Genesys integrations.
CRM
Zendesk
Brilo AI agent notifies users of resolved tickets or escalations via voice, and pushes all feedback to the related Zendesk ticket.
CRM
Intercom
Post-call surveys conducted by Brilo AI are logged into Intercom, giving a unified view of customer satisfaction across channels.
CRM
Salesforce
Brilo AI voice conversations via Genesys log directly to lead records in Salesforce, including outcomes and customer intent.
CRM
Calendly
Appointment confirmations or changes made by voice are synced in real time to Calendly via Brilo AI and Genesys integrations.
CRM
Zendesk
Brilo AI agent notifies users of resolved tickets or escalations via voice, and pushes all feedback to the related Zendesk ticket.
CRM
Intercom
Post-call surveys conducted by Brilo AI are logged into Intercom, giving a unified view of customer satisfaction across channels.
CRM
Salesforce
Brilo AI voice conversations via Genesys log directly to lead records in Salesforce, including outcomes and customer intent.
CRM
Calendly
Appointment confirmations or changes made by voice are synced in real time to Calendly via Brilo AI and Genesys integrations.
CRM
Zendesk
Brilo AI agent notifies users of resolved tickets or escalations via voice, and pushes all feedback to the related Zendesk ticket.
CRM
Intercom
Post-call surveys conducted by Brilo AI are logged into Intercom, giving a unified view of customer satisfaction across channels.
CRM
Salesforce
Brilo AI voice conversations via Genesys log directly to lead records in Salesforce, including outcomes and customer intent.
CRM
Calendly
Appointment confirmations or changes made by voice are synced in real time to Calendly via Brilo AI and Genesys integrations.
CRM
Zendesk
Brilo AI agent notifies users of resolved tickets or escalations via voice, and pushes all feedback to the related Zendesk ticket.
CRM
Intercom
Post-call surveys conducted by Brilo AI are logged into Intercom, giving a unified view of customer satisfaction across channels.
CRM
Salesforce
Brilo AI voice conversations via Genesys log directly to lead records in Salesforce, including outcomes and customer intent.
CRM
Calendly
Appointment confirmations or changes made by voice are synced in real time to Calendly via Brilo AI and Genesys integrations.
CRM
Zendesk
Brilo AI agent notifies users of resolved tickets or escalations via voice, and pushes all feedback to the related Zendesk ticket.
CRM
Intercom
Post-call surveys conducted by Brilo AI are logged into Intercom, giving a unified view of customer satisfaction across channels.
CRM
Salesforce
Brilo AI voice conversations via Genesys log directly to lead records in Salesforce, including outcomes and customer intent.
CRM
Calendly
Appointment confirmations or changes made by voice are synced in real time to Calendly via Brilo AI and Genesys integrations.
CRM
Zendesk
Brilo AI agent notifies users of resolved tickets or escalations via voice, and pushes all feedback to the related Zendesk ticket.
CRM
Intercom
Post-call surveys conducted by Brilo AI are logged into Intercom, giving a unified view of customer satisfaction across channels.
CRM
Salesforce
Brilo AI voice conversations via Genesys log directly to lead records in Salesforce, including outcomes and customer intent.
CRM
Calendly
Appointment confirmations or changes made by voice are synced in real time to Calendly via Brilo AI and Genesys integrations.
CRM
Zendesk
Brilo AI agent notifies users of resolved tickets or escalations via voice, and pushes all feedback to the related Zendesk ticket.
CRM
Intercom
Post-call surveys conducted by Brilo AI are logged into Intercom, giving a unified view of customer satisfaction across channels.
CRM
Salesforce
Brilo AI voice conversations via Genesys log directly to lead records in Salesforce, including outcomes and customer intent.
CRM
Calendly
Appointment confirmations or changes made by voice are synced in real time to Calendly via Brilo AI and Genesys integrations.
CRM
Zendesk
Brilo AI agent notifies users of resolved tickets or escalations via voice, and pushes all feedback to the related Zendesk ticket.
CRM
Intercom
Post-call surveys conducted by Brilo AI are logged into Intercom, giving a unified view of customer satisfaction across channels.
CRM
Salesforce
Brilo AI voice conversations via Genesys log directly to lead records in Salesforce, including outcomes and customer intent.
CRM
Calendly
Appointment confirmations or changes made by voice are synced in real time to Calendly via Brilo AI and Genesys integrations.
CRM
Zendesk
Brilo AI agent notifies users of resolved tickets or escalations via voice, and pushes all feedback to the related Zendesk ticket.
CRM
Intercom
Post-call surveys conducted by Brilo AI are logged into Intercom, giving a unified view of customer satisfaction across channels.
CRM
Salesforce
Brilo AI voice conversations via Genesys log directly to lead records in Salesforce, including outcomes and customer intent.
CRM
Calendly
Appointment confirmations or changes made by voice are synced in real time to Calendly via Brilo AI and Genesys integrations.
CRM
Zendesk
Brilo AI agent notifies users of resolved tickets or escalations via voice, and pushes all feedback to the related Zendesk ticket.
CRM
Intercom
Post-call surveys conducted by Brilo AI are logged into Intercom, giving a unified view of customer satisfaction across channels.
Brilo 2.0
Voice Automation Insights
Frequently Asked Question
Frequently Asked Question
Learn how Brilo AI voice agents enhance Genesys Cloud CX with natural, multilingual, real-time automation—no scripts or complex setup needed.
Learn how Brilo AI voice agents enhance Genesys Cloud CX with natural, multilingual, real-time automation—no scripts or complex setup needed.
Can Brilo AI answer inbound calls through Genesys Cloud?
Can Brilo AI answer inbound calls through Genesys Cloud?
Can Brilo AI transfer calls to Genesys agents with full context?
Can Brilo AI transfer calls to Genesys agents with full context?
Can Brilo AI make outbound calls using Genesys Dialer?
Can Brilo AI make outbound calls using Genesys Dialer?
Can Brilo AI trigger Genesys workflows based on call outcome?
Can Brilo AI trigger Genesys workflows based on call outcome?
Can Brilo AI interact with Genesys IVR and routing logic?
Can Brilo AI interact with Genesys IVR and routing logic?
Can Brilo AI log call data into CRMs through Genesys?
Can Brilo AI log call data into CRMs through Genesys?
Can Brilo AI personalize responses using Genesys customer data?
Can Brilo AI personalize responses using Genesys customer data?
Can Brilo AI work across voice and digital channels in Genesys?
Can Brilo AI work across voice and digital channels in Genesys?
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community