Brilo 2.0
Queue Coverage Phone Coverage
Even-Keeled AI Voice Agent for Call Centers
Call centers put Brilo's AI Voice Agent on the queue to absorb overflow, resolve tier-one questions, route complex calls to the right agent, and cover the line overnight, so live agents spend their time on the conversations that truly need a human.
Where Call Center Queues Break Down
Where Call Center Queues Break Down
Where Call Center Queues Break Down
When volume spikes, hold times climb, agents burn out on repetitive tier-one questions, and after-hours callers wait in a queue with no one to pick up, so abandonment rises and satisfaction falls.
Long hold times during volume spikes
Brilo AI answers the overflow the moment a spike hits, handling routine calls in parallel so callers stop waiting on hold and abandonment drops sharply.
Major Problems & Solutions
Agents stuck on repetitive questions
Brilo AI resolves the tier-one questions that fill the queue, freeing live agents to focus on the complex, high-value calls that actually need a person.
Misrouted calls bouncing between teams
Brilo AI gathers the reason for each call up front and routes it to the right team the first time, so callers stop getting transferred in circles.
No coverage outside staffed hours
Brilo AI keeps the queue covered overnight and on holidays, handling routine calls and logging the rest so nothing waits until the team is back.
Brilo 2.0
Voice AI Driven for Call Center Queue
What the Call Center AI Voice Agent Handles Across Overflow, Resolution, and After-Hours Lines
What the Call Center AI Voice Agent Handles Across Overflow, Resolution, and After-Hours Lines
What the Call Center AI Voice Agent Handles Across Overflow, Resolution, and After-Hours Lines
What the Call Center AI Voice Agent Handles Across Overflow, Resolution, and After-Hours Lines
From peak-hour overflow to tier-one resolution to overnight coverage, Brilo covers the three call types that drive up hold times and pull agents off the calls that matter.
From peak-hour overflow to tier-one resolution to overnight coverage, Brilo covers the three call types that drive up hold times and pull agents off the calls that matter.
Call Overflow Answering
Brilo AI answers call center overflow and handles routine questions at peak times. Hold times drop fast.
Call Overflow Answering
Brilo AI answers call center overflow and handles routine questions at peak times. Hold times drop fast.
Tier One Resolution
Brilo AI resolves common call center questions and routes the rest to agents. Queues clear much faster.
After-Hours Call Coverage
Brilo AI covers call center lines after hours and logs every caller request. No call goes unanswered.
Before Brilo, every volume spike meant long holds and agents drowning in the same basic questions. The voice agent now absorbs the overflow and resolves tier-one calls on its own, and our average hold time dropped by more than half.
VP of Customer Operations
-
Northbridge Support Group
Before Brilo, every volume spike meant long holds and agents drowning in the same basic questions. The voice agent now absorbs the overflow and resolves tier-one calls on its own, and our average hold time dropped by more than half.
VP of Customer Operations
-
Northbridge Support Group
Brilo 2.0
Automate Call Centers Front Desk
Bringing Brilo Online Across Call Center Overflow, Resolution, and After-Hours Lines
Bringing Brilo Online Across Call Center Overflow, Resolution, and After-Hours Lines
Bringing Brilo Online Across Call Center Overflow, Resolution, and After-Hours Lines
Bringing Brilo Online Across Call Center Overflow, Resolution, and After-Hours Lines
Whether it is a midday volume spike or a quiet overnight shift, the AI Voice Agent holds the queue with the steady, even tone of your best agent.
Whether it is a midday volume spike or a quiet overnight shift, the AI Voice Agent holds the queue with the steady, even tone of your best agent.
1
Connect Brilo to Your Contact Stack
2
Train on Your Call Flows
3
Deploy on Your Queues
4
Tune Across Your Call Mix
Brilo 2.0
Telephony Integrations
The Telephony, CCaaS, and Helpdesk Tools Brilo Reads Live
The Telephony, CCaaS, and Helpdesk Tools Brilo Reads Live
The Telephony, CCaaS, and Helpdesk Tools Brilo Reads Live
The Telephony, CCaaS, and Helpdesk Tools Brilo Reads Live
Brilo plugs into the contact center platforms a call center already runs, from cloud telephony and CCaaS to the helpdesk, reading live context so calls are answered and routed without a human in the loop.
Brilo plugs into the contact center platforms a call center already runs, from cloud telephony and CCaaS to the helpdesk, reading live context so calls are answered and routed without a human in the loop.
Telephony
Twilio
Cloud communications platform. Brilo runs on reliable Twilio voice and connects into your existing numbers and queues so overflow is answered instantly.
Telephony
Five9
Cloud contact center platform. Brilo plugs into Five9 to answer overflow, resolve routine calls, and hand complex ones to agents with full context.
Telephony
Genesys
Customer experience and contact center platform. Brilo works alongside Genesys routing so callers reach the right skill the first time, with no extra transfers.
Telephony
Zendesk
Helpdesk and ticketing platform. Brilo reads and updates Zendesk during the call, so agents pick up with the full history and nothing is logged twice.
Telephony
Twilio
Cloud communications platform. Brilo runs on reliable Twilio voice and connects into your existing numbers and queues so overflow is answered instantly.
Telephony
Five9
Cloud contact center platform. Brilo plugs into Five9 to answer overflow, resolve routine calls, and hand complex ones to agents with full context.
Telephony
Genesys
Customer experience and contact center platform. Brilo works alongside Genesys routing so callers reach the right skill the first time, with no extra transfers.
Telephony
Zendesk
Helpdesk and ticketing platform. Brilo reads and updates Zendesk during the call, so agents pick up with the full history and nothing is logged twice.
Telephony
Twilio
Cloud communications platform. Brilo runs on reliable Twilio voice and connects into your existing numbers and queues so overflow is answered instantly.
Telephony
Five9
Cloud contact center platform. Brilo plugs into Five9 to answer overflow, resolve routine calls, and hand complex ones to agents with full context.
Telephony
Genesys
Customer experience and contact center platform. Brilo works alongside Genesys routing so callers reach the right skill the first time, with no extra transfers.
Telephony
Zendesk
Helpdesk and ticketing platform. Brilo reads and updates Zendesk during the call, so agents pick up with the full history and nothing is logged twice.
Telephony
Twilio
Cloud communications platform. Brilo runs on reliable Twilio voice and connects into your existing numbers and queues so overflow is answered instantly.
Telephony
Five9
Cloud contact center platform. Brilo plugs into Five9 to answer overflow, resolve routine calls, and hand complex ones to agents with full context.
Telephony
Genesys
Customer experience and contact center platform. Brilo works alongside Genesys routing so callers reach the right skill the first time, with no extra transfers.
Telephony
Zendesk
Helpdesk and ticketing platform. Brilo reads and updates Zendesk during the call, so agents pick up with the full history and nothing is logged twice.
Telephony
Twilio
Cloud communications platform. Brilo runs on reliable Twilio voice and connects into your existing numbers and queues so overflow is answered instantly.
Telephony
Five9
Cloud contact center platform. Brilo plugs into Five9 to answer overflow, resolve routine calls, and hand complex ones to agents with full context.
Telephony
Genesys
Customer experience and contact center platform. Brilo works alongside Genesys routing so callers reach the right skill the first time, with no extra transfers.
Telephony
Zendesk
Helpdesk and ticketing platform. Brilo reads and updates Zendesk during the call, so agents pick up with the full history and nothing is logged twice.
Telephony
Twilio
Cloud communications platform. Brilo runs on reliable Twilio voice and connects into your existing numbers and queues so overflow is answered instantly.
Telephony
Five9
Cloud contact center platform. Brilo plugs into Five9 to answer overflow, resolve routine calls, and hand complex ones to agents with full context.
Telephony
Genesys
Customer experience and contact center platform. Brilo works alongside Genesys routing so callers reach the right skill the first time, with no extra transfers.
Telephony
Zendesk
Helpdesk and ticketing platform. Brilo reads and updates Zendesk during the call, so agents pick up with the full history and nothing is logged twice.
Telephony
Twilio
Cloud communications platform. Brilo runs on reliable Twilio voice and connects into your existing numbers and queues so overflow is answered instantly.
Telephony
Five9
Cloud contact center platform. Brilo plugs into Five9 to answer overflow, resolve routine calls, and hand complex ones to agents with full context.
Telephony
Genesys
Customer experience and contact center platform. Brilo works alongside Genesys routing so callers reach the right skill the first time, with no extra transfers.
Telephony
Zendesk
Helpdesk and ticketing platform. Brilo reads and updates Zendesk during the call, so agents pick up with the full history and nothing is logged twice.
Telephony
Twilio
Cloud communications platform. Brilo runs on reliable Twilio voice and connects into your existing numbers and queues so overflow is answered instantly.
Telephony
Five9
Cloud contact center platform. Brilo plugs into Five9 to answer overflow, resolve routine calls, and hand complex ones to agents with full context.
Telephony
Genesys
Customer experience and contact center platform. Brilo works alongside Genesys routing so callers reach the right skill the first time, with no extra transfers.
Telephony
Zendesk
Helpdesk and ticketing platform. Brilo reads and updates Zendesk during the call, so agents pick up with the full history and nothing is logged twice.
Telephony
Twilio
Cloud communications platform. Brilo runs on reliable Twilio voice and connects into your existing numbers and queues so overflow is answered instantly.
Telephony
Five9
Cloud contact center platform. Brilo plugs into Five9 to answer overflow, resolve routine calls, and hand complex ones to agents with full context.
Telephony
Genesys
Customer experience and contact center platform. Brilo works alongside Genesys routing so callers reach the right skill the first time, with no extra transfers.
Telephony
Zendesk
Helpdesk and ticketing platform. Brilo reads and updates Zendesk during the call, so agents pick up with the full history and nothing is logged twice.
Telephony
Twilio
Cloud communications platform. Brilo runs on reliable Twilio voice and connects into your existing numbers and queues so overflow is answered instantly.
Telephony
Five9
Cloud contact center platform. Brilo plugs into Five9 to answer overflow, resolve routine calls, and hand complex ones to agents with full context.
Telephony
Genesys
Customer experience and contact center platform. Brilo works alongside Genesys routing so callers reach the right skill the first time, with no extra transfers.
Telephony
Zendesk
Helpdesk and ticketing platform. Brilo reads and updates Zendesk during the call, so agents pick up with the full history and nothing is logged twice.
Telephony
Twilio
Cloud communications platform. Brilo runs on reliable Twilio voice and connects into your existing numbers and queues so overflow is answered instantly.
Telephony
Five9
Cloud contact center platform. Brilo plugs into Five9 to answer overflow, resolve routine calls, and hand complex ones to agents with full context.
Telephony
Genesys
Customer experience and contact center platform. Brilo works alongside Genesys routing so callers reach the right skill the first time, with no extra transfers.
Telephony
Zendesk
Helpdesk and ticketing platform. Brilo reads and updates Zendesk during the call, so agents pick up with the full history and nothing is logged twice.
Telephony
Twilio
Cloud communications platform. Brilo runs on reliable Twilio voice and connects into your existing numbers and queues so overflow is answered instantly.
Telephony
Five9
Cloud contact center platform. Brilo plugs into Five9 to answer overflow, resolve routine calls, and hand complex ones to agents with full context.
Telephony
Genesys
Customer experience and contact center platform. Brilo works alongside Genesys routing so callers reach the right skill the first time, with no extra transfers.
Telephony
Zendesk
Helpdesk and ticketing platform. Brilo reads and updates Zendesk during the call, so agents pick up with the full history and nothing is logged twice.
Brilo 2.0
Call Centers Call Support
Frequently Asked Questions
Frequently Asked Questions
Answers to what operations leaders ask most before putting Brilo on the queue, from peak-hour overflow to tier-one resolution to overnight coverage.
Answers to what operations leaders ask most before putting Brilo on the queue, from peak-hour overflow to tier-one resolution to overnight coverage.
How does Brilo handle overflow during a volume spike?
How does Brilo handle overflow during a volume spike?
Can Brilo resolve calls without an agent?
Can Brilo resolve calls without an agent?
How does Brilo protect caller information?
How does Brilo protect caller information?
What happens with after-hours and holiday calls?
What happens with after-hours and holiday calls?
Will Brilo improve our hold time and CSAT?
Will Brilo improve our hold time and CSAT?
Which platforms does Brilo connect with for call centers?
Which platforms does Brilo connect with for call centers?
Which calls can Brilo handle on its own?
Which calls can Brilo handle on its own?
How soon can our call center be live with Brilo?
How soon can our call center be live with Brilo?
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
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Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community