Most AI Answering Services Are Not HIPAA Compliant by Default
Patient Calls Are Going to Voicemail After Hours — and Never Coming Back
Your Front Desk Is Spending Hours on Calls That Follow the Same Script
Inconsistent Call Handling Creates Compliance Risk and Care Quality Gaps
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HIPAA compliant AI answering for GP clinics, dental practices, specialist offices, physiotherapy, mental health providers, urgent care centres, multi-location healthcare groups, and any healthcare organisation handling patient calls that involve Protected Health Information.
BAA Included on Every Plan
Legally required under HIPAA
PHI Encrypted in Transit & at Rest
AES-256, zero PHI exposure
Full Audit Trail on Every Call
Compliance-ready, breach-ready
EHR Integration Built In
Appointments sync, no double entry
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24/7 Patient Call Answering — No Voicemail, No Gaps
Every patient call is answered on the first ring — evenings, weekends, and public holidays included. Routine requests are resolved by the AI. After-hours patient needs are handled or escalated immediately, with no patient ever reaching a voicemail box or experiencing a coverage gap in your practice's availability.
Live Appointment Scheduling in Your EHR
Brilo connects to your EHR and practice management system to check real-time provider availability and confirm patient appointments during the call. Bookings write directly back to your scheduling system with no manual entry, no callbacks, and no risk of double-booking or availability errors.
Urgent Call Triage and On-Call Escalation
Brilo is trained to detect urgency signals in patient calls — symptom descriptions, emergency phrases, and clinical red flags — and escalate immediately to the right on-call provider with a full call summary. Routine after-hours requests are handled autonomously. Urgent calls reach a clinician within seconds.
Prescription Refill and FAQ Handling
Prescription refill requests, insurance queries, business hours, directions, and standard FAQs are handled by the AI without staff involvement — consistently, accurately, and in full compliance with your practice's documented response protocols, including appropriate escalation paths for clinical questions.
Consent Capture and Compliant Data Handling
Call recording consent is captured automatically before any PHI is discussed. Patient data access is role-controlled. All call transcripts and interaction records are stored in a HIPAA-compliant environment with configurable retention policies and automatic redaction of unnecessary PHI from quality-review files.
Morning Briefing for Your Clinical Team
Every call handled outside practice hours is delivered as a structured summary to your dashboard and EHR before your team starts the day — caller details, reason for contact, action taken, escalation status, and any clinical follow-up required. Your team arrives with full visibility into everything that happened while the practice was closed.
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1
Sign Your BAA and Connect Your Practice Number
2
Configure Your Practice Protocols
3
Go Live With Compliant, 24/7 Patient Call Answering
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Review, Audit, and Demonstrate Compliance
We were using a general AI phone service and our compliance officer flagged it immediately — no BAA, no PHI encryption documentation, no audit trail. We switched to Brilo, had the BAA signed the same day, and went live within 24 hours. Since then, our after-hours patient call answer rate has gone from under 20% to 100% — and our compliance team has the documentation they need for every single interaction.
Dr. Jennifer W.
— Practice Manager, Northside Family Medical Centre
