Your Customers Call — But Your AI Customer Service Is Built for Chat
Your Support Team Is Drowning in Repetitive, Low-Value Calls
Customer Expectations Have Outrun Your Support Capacity
After-Hours Support Falls to Voicemail — and Customers Don't Leave Messages
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AI-powered phone customer service for e-commerce, SaaS, healthcare, financial services, real estate, home services, insurance, telecommunications, and any business with high inbound support call volume that needs to resolve more, faster, without scaling headcount.
Natural Voice Conversations
Real dialogue, not button menus
Resolves Issues Autonomously
60–70% of calls without agents
Understands Context Across the Call
No repeated explanations
Escalates to Humans Intelligently
Full context transferred, every time
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Genuine Natural Language Understanding
Brilo's conversational AI understands what customers say — not just the keywords in what they say. It interprets intent from the full context of the sentence, handles interruptions, manages topic changes mid-call, and responds appropriately even when customers phrase their questions in unexpected ways.
Autonomous Resolution for Common Support Requests
From order status and account queries to appointment rescheduling and FAQ answers, Brilo resolves the support interactions that follow predictable patterns without any agent involvement — correctly, consistently, and immediately, regardless of call volume or time of day.
Personalised Interactions Using CRM Data
Brilo pulls caller history, account details, previous interactions, and purchase data from your CRM during the call — enabling it to greet callers by name, reference their specific situation, and provide contextually relevant answers without making them explain who they are or why they called.
Live Task Execution During the Call
Conversational AI should do more than talk — it should act. Brilo updates account records, processes requests, reschedules appointments, sends confirmation messages, and logs interaction outcomes in your CRM in real time during the call, without putting the customer on hold to "look into it."
Sentiment Detection and Smart Escalation
Brilo monitors emotional signals throughout every customer service call. When frustration, distress, or complexity reaches a defined threshold, it escalates immediately to the right human agent with a complete call summary — before the customer's experience deteriorates further.
24/7 Coverage With Consistent Quality
Brilo's conversational AI for customer service delivers the same quality of interaction at 2am on a Sunday as at 10am on a Tuesday. Quality, accuracy, and tone don't vary by shift, agent experience level, or call volume. Every customer gets the same standard of service, every time.
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Connect Your Customer Service Phone Line
2
Train It on Your Products, Policies and Support Playbook
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Go Live on Inbound Support Calls
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Analyse, Improve and Reduce Support Costs
We had tried two chat-based AI customer service tools and our customers kept calling anyway — they just don't want to type out a support issue when they can talk. Since deploying Brilo's conversational AI on our phone support line, our autonomous resolution rate is at 67% and our agents spend their time on genuine escalations instead of repeating the same FAQ answers fifty times a day.
Sarah K.
— VP of Customer Success, Northfield SaaS
