Your Front Desk Can't Handle Scheduling Volume
No-Shows Are Draining Practice Revenue
Patients Can't Schedule Outside Business Hours
Manual Scheduling Creates Errors, Gaps & Double-Bookings
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HIPAA-compliant AI patient scheduling for GP clinics, dental practices, specialist offices, physiotherapy, mental health providers, urgent care centres, multi-location healthcare groups, and any practice managing high inbound scheduling volume.
Books Appointments 24/7
No hold time, no voicemail
Syncs Directly to Your EHR
Live availability, zero manual entry
Reduces No-Shows by 30–40%
Automated reminders via SMS and voice
HIPAA-Compliant by Default
BAA available, PHI always protected
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Appointment Booking During the Call
Brilo's AI patient scheduling assistant checks real-time provider availability directly from your EHR or practice management system and confirms the booking verbally during the call — no callbacks, no forms, no hold music. The appointment writes directly into your scheduling system the moment it's confirmed.
Rescheduling, Cancellations & Waitlist Management
Patients can reschedule or cancel existing appointments through the same AI assistant — freeing your front desk from the high-volume, repetitive calls that make up the majority of their day. Cancelled slots are immediately opened for waitlisted patients, keeping your schedule optimised.
Automated Appointment Reminders
Brilo sends automated voice and SMS reminders 48 hours and 24 hours before each appointment — reducing no-shows by 30–40% without any manual effort from your team. Reminder content, timing, and delivery channel are all configurable to match your practice's protocols.
EHR & Practice Management Integration
Brilo integrates with your EHR and practice management platform to access live provider schedules, appointment types, patient records, and booking rules — ensuring every appointment is booked correctly, with the right provider, for the right visit type, at the right time.
After-Hours & Overflow Call Coverage
Brilo answers every scheduling call regardless of when it comes in — evenings, weekends, and public holidays included. After-hours scheduling calls that previously went to voicemail are now captured, resolved, and confirmed, turning missed opportunities into booked appointments.
Multilingual Patient Support
Brilo's AI patient scheduling assistant communicates with patients in their preferred language across 30+ languages — reducing communication barriers, improving scheduling completion rates, and ensuring equitable access to care without multilingual front desk staff.
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1
Connect Your Phone Number & EHR
2
Configure Your Scheduling Protocols
3
Go Live and Book Every Scheduling Call
4
Review Scheduling Performance & Optimise
Before Brilo, our front desk was overwhelmed with scheduling calls and our no-show rate was nearly 20%. Since deploying Brilo's AI patient scheduling assistant, our no-show rate has dropped to under 8% and our front desk now spends their time on clinical support rather than answering the same booking calls all day.
Dr. Jennifer W.
— Practice Manager, Northside Family Medical Centre
