Missed Patient Calls Mean Missed Revenue and Missed Care
After-Hours Leaves Patients With Nowhere to Turn
Front Desk Staff Overwhelmed by Repeat Calls
Traditional Answering Services Are Expensive and Inconsistent
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HIPAA-compliant AI medical answering for GP clinics, specialist practices, dental offices, physiotherapy centers, mental health providers, and any healthcare organization that runs on patient phone calls.
Answers Every Call Instantly
No hold time, no voicemail
Books Appointments Live
Directly into your schedule
Routes Urgent Calls Fast
On-call provider, no delay
HIPAA-Compliant by Default
Patient data always protected
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24/7 After-Hours Patient Coverage
Brilo answers every patient call the moment it comes in — evenings, weekends, and public holidays included. After-hours calls are handled intelligently: routine requests are resolved by the AI, urgent calls escalated immediately to your on-call provider with no delay and no missed messages.
Live Appointment Scheduling & Rescheduling
The AI books, confirms, and reschedules patient appointments directly into your calendar during the call itself. No callbacks required, no patient left waiting, no slots going unfilled because your front desk couldn't pick up.
Intelligent Urgent Call Routing
Brilo is trained to recognize urgency signals — symptom descriptions, emergency phrases, and clinical red flags — and routes those calls immediately to the right on-call provider with full context, while handling routine requests autonomously.
Patient Intake & Information Capture
Every patient's name, contact number, reason for calling, and relevant details are captured accurately and logged automatically. Your team arrives each morning with a clean, complete summary of every overnight interaction — nothing to reconstruct, nothing missed.
Prescription Refill & FAQ Handling
Brilo handles the high-volume, repetitive calls that consume your front desk's day — prescription refill requests, business hours, insurance questions, directions, and standard FAQs — answered consistently, accurately, and instantly without staff involvement.
EHR & Practice Management Integration
Call outcomes, appointment bookings, and patient details sync automatically to your EHR, practice management system, and CRM via native integrations and webhooks — keeping your records accurate and your team fully informed without manual data entry.
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1
Connect Your Practice Phone Number
2
Train It on Your Practice
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Go Live and Cover Every Patient Call
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Review Calls, Outcomes & Patient Interactions
Before Brilo, our after-hours calls were going to an answering service that patients hated — slow, generic, and disconnected from our schedule. Since switching, we've eliminated missed after-hours bookings entirely and our front desk starts every morning with a clean summary of every overnight call.
Dr. Jennifer W.
— Practice Manager, Northside Family Medical Centre
