Your Customers Are Calling — Your AI Software Is Built for Chat
Your Support Team Is Buried in Calls That Follow the Same Script
After-Hours Phone Support Leaves Customers With Nothing
Chat-Resolved Issues Don't Always Stay Resolved
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Phone-based AI customer service for e-commerce, SaaS, healthcare, financial services, real estate, insurance, home services, dental, and any business where phone support drives customer satisfaction, retention, and trust.
Answers on the First Ring
24/7, every call, no queue
Resolves Without Chat or Tickets
Voice-first, phone-native support
Personalised From Your CRM
Customer history, live context
Warm Transfer With Full Summary
Agent briefed before they pick up
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Natural Voice Conversations — No IVR, No Hold Music
Brilo's AI customer service software answers every call with a natural, conversational response — no button menus, no hold queues, no "your call is important to us" recordings. Customers describe their issue in their own words, Brilo understands intent, and the interaction moves directly toward resolution.
Autonomous Resolution for Routine Support Calls
Account status, order tracking, appointment rescheduling, billing FAQ answers, service information, prescription refill requests — Brilo resolves the support calls that follow predictable patterns completely autonomously. For most businesses, this is 60–70% of total inbound support call volume.
Real-Time Personalisation Using CRM Data
Brilo connects to your CRM at the start of every call — pulling the customer's name, account history, previous interactions, and open tickets. It greets customers by name, references their specific situation, and provides contextually accurate answers without asking for information you already have.
Live Task Execution During the Call
Brilo doesn't just talk — it acts. During the support call, it updates account records, processes requests, reschedules appointments, sends confirmation messages, and logs interaction outcomes in your CRM in real time — without putting the customer on hold or passing the task to a human after the fact.
Intelligent Escalation With Full Call Summary
When a support call requires a human agent, Brilo prepares the receiving agent with a complete summary — customer name, account details, issue description, what was already discussed, and sentiment — before the call connects. Your agent picks up already knowing everything, and the customer never repeats themselves.
4/7 Support Coverage — Including After Hours
Brilo's AI customer service software operates around the clock — evenings, weekends, and public holidays included. After-hours support calls receive the same quality of service as daytime calls: routine requests resolved autonomously, urgent issues escalated to your on-call contact, and every interaction logged for morning review.
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Connect Your Customer Service Phone Number
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Train It on Your Products, Policies and Support Playbook
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Deploy AI Customer Service on Your Phone Line
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Review Every Call and Continuously Improve
We had Intercom for chat and it worked well — but our customers kept calling anyway, and those calls were still going to voicemail after hours. We added Brilo to cover our phone support line and within the first month, our after-hours call resolution rate went from 0% to 71% — Brilo was handling almost three quarters of our overnight support calls without any agent involvement.
Anna L.
— Head of Customer Experience, Meridian E-Commerce
