PointClickCare

Scale Resident Communication with PointClickCare


Handle SNF and senior living phone traffic on PointClickCare with Brilo AI—an HIPAA-compliant answering service triaging family calls, transfers, and admissions.

PointClickCare

Scale Resident Communication with PointClickCare


Handle SNF and senior living phone traffic on PointClickCare with Brilo AI—an HIPAA-compliant answering service triaging family calls, transfers, and admissions.

Brilo 2.0

LTPAC Voice Agent

Senior Care Phone Coverage That Never Sleeps

Senior Care Phone Coverage That Never Sleeps

Senior Care Phone Coverage That Never Sleeps

Senior Care Phone Coverage That Never Sleeps

Brilo AI connects to PointClickCare admissions, clinical, and billing so every call logs into the resident record in real time—keeping nursing, admissions, and finance teams aligned without another phone queue.

Brilo AI connects to PointClickCare admissions, clinical, and billing so every call logs into the resident record in real time—keeping nursing, admissions, and finance teams aligned without another phone queue.

SNF Admissions Intake

Brilo AI captures hospital transfer details by voice, confirms coverage, and writes structured admissions data into PointClickCare for the census team.

Family Inquiry Calls

Families calling about a resident's care, visitation hours, or billing receive accurate answers immediately without waiting for nursing staff to pick up.

Family Inquiry Calls

Families calling about a resident's care, visitation hours, or billing receive accurate answers immediately without waiting for nursing staff to pick up.

Clinical Escalation Routing

Clinical concerns are routed to on-call nursing with full context from Brilo AI, while non-clinical calls log directly into the PointClickCare record.

Brilo 2.0

Skilled Nursing Voice AI

HIPAA Compliant Answering Service for PointClickCare

HIPAA Compliant Answering Service for PointClickCare

HIPAA Compliant Answering Service for PointClickCare

PointClickCare powers admissions, clinical, and billing workflows for thousands of senior care providers. Brilo AI handles the phones that feed all three—capturing hospital transfers, answering family questions, and routing clinical escalations—so nurses stay at the point of care and administrators stay focused on census and quality outcomes. Skilled nursing and senior living operators layer Brilo AI on PointClickCare to cover 24/7 phone demand without overnight staffing costs.

Brilo 2.0

Skilled Nursing Voice AI

HIPAA Compliant Answering Service for PointClickCare

PointClickCare powers admissions, clinical, and billing workflows for thousands of senior care providers. Brilo AI handles the phones that feed all three—capturing hospital transfers, answering family questions, and routing clinical escalations—so nurses stay at the point of care and administrators stay focused on census and quality outcomes. Skilled nursing and senior living operators layer Brilo AI on PointClickCare to cover 24/7 phone demand without overnight staffing costs.

Brilo 2.0

Voice AI for Smart Operations

Extend PointClickCare With a Voice-First Front Office

Extend PointClickCare With a Voice-First Front Office

Extend PointClickCare With a Voice-First Front Office

Extend PointClickCare With a Voice-First Front Office

Brilo AI connects PointClickCare with the referral, pharmacy, and engagement platforms SNF and senior living operators rely on every day—turning phone interactions into structured PointClickCare data across the post-acute stack.

Brilo AI connects PointClickCare with the referral, pharmacy, and engagement platforms SNF and senior living operators rely on every day—turning phone interactions into structured PointClickCare data across the post-acute stack.

Brilo 2.0

Senior Care Phone Setup

Frequently Asked Question

Frequently Asked Question

See how Brilo AI operates as an HIPAA compliant answering service for PointClickCare operators running SNF, assisted living, and senior living communities.

See how Brilo AI operates as an HIPAA compliant answering service for PointClickCare operators running SNF, assisted living, and senior living communities.

How does Brilo AI integrate with PointClickCare?

How does Brilo AI integrate with PointClickCare?

Is Brilo AI an HIPAA compliant answering service?

Is Brilo AI an HIPAA compliant answering service?

Can Brilo AI capture SNF hospital transfer intake?

Can Brilo AI capture SNF hospital transfer intake?

Does Brilo AI escalate clinical calls to nursing?

Does Brilo AI escalate clinical calls to nursing?

Can Brilo AI support senior living tours?

Can Brilo AI support senior living tours?

How does Brilo AI handle overnight family calls?

How does Brilo AI handle overnight family calls?

Does Brilo AI work across PointClickCare multi-site operators?

Does Brilo AI work across PointClickCare multi-site operators?

What ROI should we expect on PointClickCare with Brilo AI?

What ROI should we expect on PointClickCare with Brilo AI?

Never Miss a Customer Call Again. Let AI Close the Loop—24/7.

Never Miss a Customer Call Again. Let AI Close the Loop—24/7.

Never Miss a Customer Call Again. Let AI Close the Loop—24/7.

Never Miss a Customer Call Again. Let AI Close the Loop—24/7.

Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.

Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.