Always-On Pharmacy Phones Powered by BestRx

Keep independent pharmacy phones answered with Brilo AI on BestRx—queuing refills, resolving patient questions, and maintaining 24/7 call coverage.

Always-On Pharmacy Phones Powered by BestRx

Keep independent pharmacy phones answered with Brilo AI on BestRx—queuing refills, resolving patient questions, and maintaining 24/7 call coverage.

Brilo 2.0

Independent Pharmacy Voice Workflows

Turn Refill Calls Into BestRx-Ready Queues

Turn Refill Calls Into BestRx-Ready Queues

Turn Refill Calls Into BestRx-Ready Queues

Turn Refill Calls Into BestRx-Ready Queues

Brilo handles refill requests, delivery questions, and 340B eligibility inquiries, writing each update into BestRx so the pharmacist and lead tech stay on dispensing.

Brilo handles refill requests, delivery questions, and 340B eligibility inquiries, writing each update into BestRx so the pharmacist and lead tech stay on dispensing.

Refill Request Queuing

Brilo AI answers refill calls, confirms prescription details, and queues orders so pharmacists spend time on clinical work, not ringing phones.

Order Status Responses

Patients checking on order status or pickup times get instant answers. Brilo AI pulls real-time data and responds without putting callers on hold.

Order Status Responses

Patients checking on order status or pickup times get instant answers. Brilo AI pulls real-time data and responds without putting callers on hold.

After-Hours Call Capture

After-hours calls are captured with full context and prioritized for the morning. No refill request gets lost in a voicemail box.

Brilo 2.0

Independent Community Pharmacy Voice Support

Compete With Chains Without Chain-Size Staffing

Compete With Chains Without Chain-Size Staffing

Compete With Chains Without Chain-Size Staffing

Brilo AI absorbs the refill queue, answers 340B patient questions, and routes clinical callbacks directly into BestRx. Independent owners keep payroll lean while delivering the fast, personal service that differentiates them from national chains — no extra staff, no dropped calls.

Brilo 2.0

Independent Community Pharmacy Voice Support

Compete With Chains Without Chain-Size Staffing

Brilo AI absorbs the refill queue, answers 340B patient questions, and routes clinical callbacks directly into BestRx. Independent owners keep payroll lean while delivering the fast, personal service that differentiates them from national chains — no extra staff, no dropped calls.

Brilo 2.0

Voice AI for Smart Operations

Add Voice AI to Your BestRx Stack

Add Voice AI to Your BestRx Stack

Add Voice AI to Your BestRx Stack

Add Voice AI to Your BestRx Stack

Brilo AI connects with the tools independent pharmacies use alongside BestRx — 340B management, wholesaler tools, marketing, and loyalty.

Brilo AI connects with the tools independent pharmacies use alongside BestRx — 340B management, wholesaler tools, marketing, and loyalty.

Brilo 2.0

BestRx Pharmacy Voice Setup

Frequently Asked Question

Frequently Asked Question

See how Brilo AI helps BestRx pharmacies compete with chains without expanding the payroll.

See how Brilo AI helps BestRx pharmacies compete with chains without expanding the payroll.

How does Brilo handle refills in BestRx?

How does Brilo handle refills in BestRx?

Can Brilo help with 340B patient questions?

Can Brilo help with 340B patient questions?

Is Brilo HIPAA compliant for independent pharmacies?

Is Brilo HIPAA compliant for independent pharmacies?

Does Brilo support multi-store independents?

Does Brilo support multi-store independents?

Can Brilo handle delivery and pickup questions?

Can Brilo handle delivery and pickup questions?

Does Brilo support Spanish-speaking patients?

Does Brilo support Spanish-speaking patients?

How long does onboarding take?

How long does onboarding take?

Can Brilo help with adherence outreach?

Can Brilo help with adherence outreach?

Never Miss a Customer Call Again. Let AI Close the Loop—24/7.

Never Miss a Customer Call Again. Let AI Close the Loop—24/7.

Never Miss a Customer Call Again. Let AI Close the Loop—24/7.

Never Miss a Customer Call Again. Let AI Close the Loop—24/7.

Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.

Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.