Brilo 2.0
Virtual-Primary-Care Phone Coverage
Reachable AI Virtual Care Receptionist for Virtual Primary Care Clinics
Brilo's ai virtual care receptionist for virtual primary care clinics books new member visits, keeps chronic care check-ins tight, triages acute triage calls, and fields prescription refills so providers stay focused on members on screen.
Major Problems & Solutions
Major Problems & Solutions
Major Problems & Solutions
Voice AI built for the steady stream of new member intake, chronic care check-in, acute triage, and prescription refill call traffic virtual primary care clinics cannot leave the consult screen to answer.
New member intake calls stack up alongside subscribers shopping primary care annual visits and welcome assessments.
Brilo AI walks the caller through the welcome intake, captures medical history and current medications, books the new member visit with the right provider, and texts a comprehensive prep packet straight from your playbook.
Major Problems & Solutions
Chronic care check-in calls drift the moment a hypertension or diabetes member misses a quarterly cadence.
Brilo AI tracks every member's chronic condition cadence, books quarterly hypertension, diabetes, and asthma check-ins, confirms remote monitoring uploads, and texts reminders that keep the longitudinal care plan on track.
Acute triage calls arrive when members have symptoms that may or may not need in-person care.
Brilo AI screens acute calls against your telehealth-appropriate triage protocol, books the same-day virtual visit, refers to in-person urgent care or ER for red flags, and pages the on-call provider for unclear cases needing clinician judgment.
Prescription refill and pharmacy hand-off calls swallow front-desk hours every week.
Brilo AI tracks active prescriptions, books refill check-ins inside controlled substance windows, confirms pharmacy hand-offs, and queues callbacks for the prescriber on contested refills or new med starts.
Brilo 2.0
Voice AI Driven for Virtual Primary Care
What the Virtual Primary Care AI Receptionist Handles Across Member, Chronic Care, and Triage Lines
What the Virtual Primary Care AI Receptionist Handles Across Member, Chronic Care, and Triage Lines
What the Virtual Primary Care AI Receptionist Handles Across Member, Chronic Care, and Triage Lines
What the Virtual Primary Care AI Receptionist Handles Across Member, Chronic Care, and Triage Lines
Across new member intakes, chronic care check-ins, acute triage, and prescription refills, Brilo's virtual primary care receptionist holds the line under hipaa compliant answering service guardrails.
Across new member intakes, chronic care check-ins, acute triage, and prescription refills, Brilo's virtual primary care receptionist holds the line under hipaa compliant answering service guardrails.
New Member Calls
Brilo AI books virtual primary care visits on every new member call today. Slots open same day quickly.
New Member Calls
Brilo AI books virtual primary care visits on every new member call today. Slots open same day quickly.
New Member Calls
Brilo AI books virtual primary care visits on every new member call today. Slots open same day quickly.
Chronic Check-In Calls
Brilo AI keeps virtual primary care check-ins tight on every member call today. Visits stay on cadence.
Chronic Check-In Calls
Brilo AI keeps virtual primary care check-ins tight on every member call today. Visits stay on cadence.
Acute Triage Calls
Brilo AI screens virtual primary care triage calls on every member call today. Callbacks queue same hour.
Acute Triage Calls
Brilo AI screens virtual primary care triage calls on every member call today. Callbacks queue same hour.
Before Brilo, our member success team kept stopping to handle refill questions while new annual visits waited two weeks for a callback. The agent now resolves around four of every five of those touches on its own, and our chronic check-in adherence climbed from sixty-seven percent up to eighty-five.
Director of Virtual Primary Care
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Crestwood Virtual Primary Care and Member Health
Before Brilo, our member success team kept stopping to handle refill questions while new annual visits waited two weeks for a callback. The agent now resolves around four of every five of those touches on its own, and our chronic check-in adherence climbed from sixty-seven percent up to eighty-five.
Director of Virtual Primary Care
-
Crestwood Virtual Primary Care and Member Health
Brilo 2.0
Streamline Virtual Primary Care Front Desk
Bringing Brilo Online Across Virtual Primary Care Member and Triage Lines
Bringing Brilo Online Across Virtual Primary Care Member and Triage Lines
Bringing Brilo Online Across Virtual Primary Care Member and Triage Lines
Bringing Brilo Online Across Virtual Primary Care Member and Triage Lines
Whether it's a Monday morning new member welcome call or a 10 PM symptom triage question, the virtual primary care receptionist holds the line with answering service composure.
Whether it's a Monday morning new member welcome call or a 10 PM symptom triage question, the virtual primary care receptionist holds the line with answering service composure.
1
Plug Brilo Into Virtual Primary Care Stack
2
Train on Virtual Primary Care Pathways
3
Deploy on Virtual Primary Care Lines
4
Tune Performance Across Virtual Primary Care Mix
Brilo 2.0
Healthcare Integrations
Virtual Primary Care EHRs, Member Engagement Tools, and Triage Platforms Brilo Reads Live
Virtual Primary Care EHRs, Member Engagement Tools, and Triage Platforms Brilo Reads Live
Virtual Primary Care EHRs, Member Engagement Tools, and Triage Platforms Brilo Reads Live
Virtual Primary Care EHRs, Member Engagement Tools, and Triage Platforms Brilo Reads Live
Brilo plugs into Athenahealth, Epic, Elation, eClinicalWorks, and most virtual primary care platforms so the receptionist reads chronic care cadences, telehealth-appropriate triage rules, remote monitoring uploads, and prescription rules mid-call.
Brilo plugs into Athenahealth, Epic, Elation, eClinicalWorks, and most virtual primary care platforms so the receptionist reads chronic care cadences, telehealth-appropriate triage rules, remote monitoring uploads, and prescription rules mid-call.
Healthcare
Athenahealth
Brilo writes virtual primary care new member intakes, chronic check-in notes, and triage encounters directly into Athenahealth for clinics on a general-purpose EHR.
Healthcare
Klara
Brilo hands off virtual primary care member messages, chronic care reminders, and post-visit follow-up notes to Klara so the secure-text thread stays warm between visits.
Healthcare
DocuSign
Brilo captures verbal authorization for virtual primary care membership agreements, telehealth consent forms, and chronic care plan releases, then triggers DocuSign envelopes members sign on the spot.
Healthcare
Cedar
Brilo confirms virtual primary care membership balances, visit copays, and add-on service pricing through Cedar so members know their out-of-pocket before signing up.
Healthcare
Athenahealth
Brilo writes virtual primary care new member intakes, chronic check-in notes, and triage encounters directly into Athenahealth for clinics on a general-purpose EHR.
Healthcare
Klara
Brilo hands off virtual primary care member messages, chronic care reminders, and post-visit follow-up notes to Klara so the secure-text thread stays warm between visits.
Healthcare
DocuSign
Brilo captures verbal authorization for virtual primary care membership agreements, telehealth consent forms, and chronic care plan releases, then triggers DocuSign envelopes members sign on the spot.
Healthcare
Cedar
Brilo confirms virtual primary care membership balances, visit copays, and add-on service pricing through Cedar so members know their out-of-pocket before signing up.
Healthcare
Athenahealth
Brilo writes virtual primary care new member intakes, chronic check-in notes, and triage encounters directly into Athenahealth for clinics on a general-purpose EHR.
Healthcare
Klara
Brilo hands off virtual primary care member messages, chronic care reminders, and post-visit follow-up notes to Klara so the secure-text thread stays warm between visits.
Healthcare
DocuSign
Brilo captures verbal authorization for virtual primary care membership agreements, telehealth consent forms, and chronic care plan releases, then triggers DocuSign envelopes members sign on the spot.
Healthcare
Cedar
Brilo confirms virtual primary care membership balances, visit copays, and add-on service pricing through Cedar so members know their out-of-pocket before signing up.
Healthcare
Athenahealth
Brilo writes virtual primary care new member intakes, chronic check-in notes, and triage encounters directly into Athenahealth for clinics on a general-purpose EHR.
Healthcare
Klara
Brilo hands off virtual primary care member messages, chronic care reminders, and post-visit follow-up notes to Klara so the secure-text thread stays warm between visits.
Healthcare
DocuSign
Brilo captures verbal authorization for virtual primary care membership agreements, telehealth consent forms, and chronic care plan releases, then triggers DocuSign envelopes members sign on the spot.
Healthcare
Cedar
Brilo confirms virtual primary care membership balances, visit copays, and add-on service pricing through Cedar so members know their out-of-pocket before signing up.
Healthcare
Athenahealth
Brilo writes virtual primary care new member intakes, chronic check-in notes, and triage encounters directly into Athenahealth for clinics on a general-purpose EHR.
Healthcare
Klara
Brilo hands off virtual primary care member messages, chronic care reminders, and post-visit follow-up notes to Klara so the secure-text thread stays warm between visits.
Healthcare
DocuSign
Brilo captures verbal authorization for virtual primary care membership agreements, telehealth consent forms, and chronic care plan releases, then triggers DocuSign envelopes members sign on the spot.
Healthcare
Cedar
Brilo confirms virtual primary care membership balances, visit copays, and add-on service pricing through Cedar so members know their out-of-pocket before signing up.
Healthcare
Athenahealth
Brilo writes virtual primary care new member intakes, chronic check-in notes, and triage encounters directly into Athenahealth for clinics on a general-purpose EHR.
Healthcare
Klara
Brilo hands off virtual primary care member messages, chronic care reminders, and post-visit follow-up notes to Klara so the secure-text thread stays warm between visits.
Healthcare
DocuSign
Brilo captures verbal authorization for virtual primary care membership agreements, telehealth consent forms, and chronic care plan releases, then triggers DocuSign envelopes members sign on the spot.
Healthcare
Cedar
Brilo confirms virtual primary care membership balances, visit copays, and add-on service pricing through Cedar so members know their out-of-pocket before signing up.
Healthcare
Athenahealth
Brilo writes virtual primary care new member intakes, chronic check-in notes, and triage encounters directly into Athenahealth for clinics on a general-purpose EHR.
Healthcare
Klara
Brilo hands off virtual primary care member messages, chronic care reminders, and post-visit follow-up notes to Klara so the secure-text thread stays warm between visits.
Healthcare
DocuSign
Brilo captures verbal authorization for virtual primary care membership agreements, telehealth consent forms, and chronic care plan releases, then triggers DocuSign envelopes members sign on the spot.
Healthcare
Cedar
Brilo confirms virtual primary care membership balances, visit copays, and add-on service pricing through Cedar so members know their out-of-pocket before signing up.
Healthcare
Athenahealth
Brilo writes virtual primary care new member intakes, chronic check-in notes, and triage encounters directly into Athenahealth for clinics on a general-purpose EHR.
Healthcare
Klara
Brilo hands off virtual primary care member messages, chronic care reminders, and post-visit follow-up notes to Klara so the secure-text thread stays warm between visits.
Healthcare
DocuSign
Brilo captures verbal authorization for virtual primary care membership agreements, telehealth consent forms, and chronic care plan releases, then triggers DocuSign envelopes members sign on the spot.
Healthcare
Cedar
Brilo confirms virtual primary care membership balances, visit copays, and add-on service pricing through Cedar so members know their out-of-pocket before signing up.
Healthcare
Athenahealth
Brilo writes virtual primary care new member intakes, chronic check-in notes, and triage encounters directly into Athenahealth for clinics on a general-purpose EHR.
Healthcare
Klara
Brilo hands off virtual primary care member messages, chronic care reminders, and post-visit follow-up notes to Klara so the secure-text thread stays warm between visits.
Healthcare
DocuSign
Brilo captures verbal authorization for virtual primary care membership agreements, telehealth consent forms, and chronic care plan releases, then triggers DocuSign envelopes members sign on the spot.
Healthcare
Cedar
Brilo confirms virtual primary care membership balances, visit copays, and add-on service pricing through Cedar so members know their out-of-pocket before signing up.
Healthcare
Athenahealth
Brilo writes virtual primary care new member intakes, chronic check-in notes, and triage encounters directly into Athenahealth for clinics on a general-purpose EHR.
Healthcare
Klara
Brilo hands off virtual primary care member messages, chronic care reminders, and post-visit follow-up notes to Klara so the secure-text thread stays warm between visits.
Healthcare
DocuSign
Brilo captures verbal authorization for virtual primary care membership agreements, telehealth consent forms, and chronic care plan releases, then triggers DocuSign envelopes members sign on the spot.
Healthcare
Cedar
Brilo confirms virtual primary care membership balances, visit copays, and add-on service pricing through Cedar so members know their out-of-pocket before signing up.
Healthcare
Athenahealth
Brilo writes virtual primary care new member intakes, chronic check-in notes, and triage encounters directly into Athenahealth for clinics on a general-purpose EHR.
Healthcare
Klara
Brilo hands off virtual primary care member messages, chronic care reminders, and post-visit follow-up notes to Klara so the secure-text thread stays warm between visits.
Healthcare
DocuSign
Brilo captures verbal authorization for virtual primary care membership agreements, telehealth consent forms, and chronic care plan releases, then triggers DocuSign envelopes members sign on the spot.
Healthcare
Cedar
Brilo confirms virtual primary care membership balances, visit copays, and add-on service pricing through Cedar so members know their out-of-pocket before signing up.
Healthcare
Athenahealth
Brilo writes virtual primary care new member intakes, chronic check-in notes, and triage encounters directly into Athenahealth for clinics on a general-purpose EHR.
Healthcare
Klara
Brilo hands off virtual primary care member messages, chronic care reminders, and post-visit follow-up notes to Klara so the secure-text thread stays warm between visits.
Healthcare
DocuSign
Brilo captures verbal authorization for virtual primary care membership agreements, telehealth consent forms, and chronic care plan releases, then triggers DocuSign envelopes members sign on the spot.
Healthcare
Cedar
Brilo confirms virtual primary care membership balances, visit copays, and add-on service pricing through Cedar so members know their out-of-pocket before signing up.
Brilo 2.0
Virtual Primary Care Call Support
Frequently Asked Questions
Frequently Asked Questions
Quick answers about how Brilo's virtual primary care receptionist supports new members, chronic check-ins, and acute triage.
Quick answers about how Brilo's virtual primary care receptionist supports new members, chronic check-ins, and acute triage.
How does the virtual primary care receptionist juggle new member welcome calls and acute triage at the same time?
How does the virtual primary care receptionist juggle new member welcome calls and acute triage at the same time?
Can Brilo keep our hypertension, diabetes, and asthma chronic check-in cadences tight across the member panel?
Can Brilo keep our hypertension, diabetes, and asthma chronic check-in cadences tight across the member panel?
How does Brilo protect virtual primary care member charts, chronic care histories, and other sensitive longitudinal records?
How does Brilo protect virtual primary care member charts, chronic care histories, and other sensitive longitudinal records?
What happens with after-hours calls about chest pain, stroke symptoms, or acute mental health crises?
What happens with after-hours calls about chest pain, stroke symptoms, or acute mental health crises?
Will Brilo lift chronic check-in adherence and shrink member-to-first-visit lead time for our virtual clinic?
Will Brilo lift chronic check-in adherence and shrink member-to-first-visit lead time for our virtual clinic?
Which EHRs, engagement tools, and triage platforms does Brilo connect with for virtual primary care clinics?
Which EHRs, engagement tools, and triage platforms does Brilo connect with for virtual primary care clinics?
Which member questions can Brilo handle without paging the on-call virtual primary care provider?
Which member questions can Brilo handle without paging the on-call virtual primary care provider?
When can our virtual primary care clinic expect Brilo to be live on the member, chronic care, and triage lines?
When can our virtual primary care clinic expect Brilo to be live on the member, chronic care, and triage lines?
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
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Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community