Brilo 2.0
Parts Counter Phone Coverage
Reliable AI Phone Receptionist for Specialty Parts
Brilo's AI phone receptionist for specialty auto parts retailers sources classic, JDM, and Euro parts, confirms fitment by year-make-model-VIN, and quotes international freight so the counter team stays on the calls that close orders.
Major Problems & Solutions
Major Problems & Solutions
Major Problems & Solutions
Voice AI built for the steady stream of part sourcing calls, fitment lookups, NOS versus reproduction questions, core charge disputes, and international freight quotes specialty parts retailers cannot leave the counter to answer.
Missed Sourcing Calls pile up while counter staff dig through shelves and miss the phone.
Brilo AI answers every part sourcing call, captures year, make, model, and the exact part needed, and checks live availability across the catalog, eBay Motors listings, and incoming special orders.
Major Problems & Solutions
Fitment Questions Loop as buyers call repeatedly asking whether a part fits their specific build.
Brilo AI confirms fitment by year-make-model-VIN against the catalog, flags NOS versus reproduction differences, and notes interchange numbers so callers order the right part the first time.
Core Charge and Return Disputes when customers call confused about core refunds, restocking, or freight damage claims.
Brilo AI explains core charges and return windows, checks order status in Shopify, opens return tickets with the right RMA details, and escalates freight damage claims to a parts specialist only when a judgment call is needed.
Freight and Special Order Calls from restorers and overseas buyers tie up the line during peak hours.
Brilo AI quotes international and freight shipping, confirms oversized and hazmat handling rules, checks special-order ETAs against supplier lead times, and books restoration consults straight onto the specialist's calendar.
Brilo 2.0
Voice AI Driven for Specialty Parts
What the Specialty Parts AI Phone Receptionist Handles Across Sourcing, Fitment, and Shipping Lines
What the Specialty Parts AI Phone Receptionist Handles Across Sourcing, Fitment, and Shipping Lines
What the Specialty Parts AI Phone Receptionist Handles Across Sourcing, Fitment, and Shipping Lines
What the Specialty Parts AI Phone Receptionist Handles Across Sourcing, Fitment, and Shipping Lines
From first part sourcing call to fitment confirmation and international freight quotes, Brilo keeps every specialty parts phone line covered without pulling a counter specialist off a customer or a catalog search.
From first part sourcing call to fitment confirmation and international freight quotes, Brilo keeps every specialty parts phone line covered without pulling a counter specialist off a customer or a catalog search.
Part Sourcing
Brilo AI takes sourcing calls and checks availability on every ring. Hard-to-find parts get quoted fast.
Part Sourcing
Brilo AI takes sourcing calls and checks availability on every ring. Hard-to-find parts get quoted fast.
Part Sourcing
Brilo AI takes sourcing calls and checks availability on every ring. Hard-to-find parts get quoted fast.
Fitment Confirmation
Brilo AI confirms fitment by year-make-model-VIN on every call. Buyers order the right part the first time.
Fitment Confirmation
Brilo AI confirms fitment by year-make-model-VIN on every call. Buyers order the right part the first time.
Freight Quotes
Brilo AI quotes international and freight shipping while you work. Overseas buyers get answers in minutes.
Freight Quotes
Brilo AI quotes international and freight shipping while you work. Overseas buyers get answers in minutes.
Before Brilo, our counter team missed a third of the sourcing calls during a busy Saturday. The agent now confirms fitment and quotes freight inside two rings, and our phone-to-order conversion jumped 38 percent in eight weeks.
Counter Manager
-
Heritage & Import Parts Co.
Before Brilo, our counter team missed a third of the sourcing calls during a busy Saturday. The agent now confirms fitment and quotes freight inside two rings, and our phone-to-order conversion jumped 38 percent in eight weeks.
Counter Manager
-
Heritage & Import Parts Co.
Brilo 2.0
Streamline Specialty Parts Front Counter
Bringing Brilo Online Across Sourcing, Fitment, and International Shipping Lines
Bringing Brilo Online Across Sourcing, Fitment, and International Shipping Lines
Bringing Brilo Online Across Sourcing, Fitment, and International Shipping Lines
Bringing Brilo Online Across Sourcing, Fitment, and International Shipping Lines
Whether it's a Monday morning JDM sourcing call or a late-night fitment question from an overseas restorer, the AI Phone Receptionist holds the line with answering service composure across every specialty parts shift.
Whether it's a Monday morning JDM sourcing call or a late-night fitment question from an overseas restorer, the AI Phone Receptionist holds the line with answering service composure across every specialty parts shift.
1
Plug Brilo Into Parts Stack
2
Train on Parts Counter Pathways
3
Deploy on Parts Counter Lines
4
Tune Performance Across Parts Mix
Brilo 2.0
Automotive Integrations
Parts Catalogs, Marketplaces, and Shipping Systems Brilo Reads Live
Parts Catalogs, Marketplaces, and Shipping Systems Brilo Reads Live
Parts Catalogs, Marketplaces, and Shipping Systems Brilo Reads Live
Parts Catalogs, Marketplaces, and Shipping Systems Brilo Reads Live
Brilo reads live from Shopify, eBay Motors, your parts catalog system, Hagerty, and Twilio so every sourcing call, fitment lookup, and international freight quote lands with current stock and order context attached.
Brilo reads live from Shopify, eBay Motors, your parts catalog system, Hagerty, and Twilio so every sourcing call, fitment lookup, and international freight quote lands with current stock and order context attached.
Automotive
Shopify
Brilo reads live stock levels, order status, and pricing from Shopify so every sourcing and return call reflects real inventory and open orders without pulling a counter specialist off another customer.
Automotive
eBay Motors
Brilo checks eBay Motors listings, fitment compatibility data, and competitor pricing into every sourcing call so callers hear accurate availability and fitment for classic, JDM, and Euro parts on the first ring.
Automotive
Parts Catalog System
Brilo syncs your parts catalog and inventory system for interchange numbers, NOS versus reproduction flags, and special-order lead times so every fitment and availability call reflects real shelf and supplier stock.
Automotive
Twilio
Brilo routes after-hours sourcing and freight calls through Twilio voice and SMS so overseas and restoration customers reach the counter quickly while a parts specialist receives a clean handoff brief.
Automotive
Shopify
Brilo reads live stock levels, order status, and pricing from Shopify so every sourcing and return call reflects real inventory and open orders without pulling a counter specialist off another customer.
Automotive
eBay Motors
Brilo checks eBay Motors listings, fitment compatibility data, and competitor pricing into every sourcing call so callers hear accurate availability and fitment for classic, JDM, and Euro parts on the first ring.
Automotive
Parts Catalog System
Brilo syncs your parts catalog and inventory system for interchange numbers, NOS versus reproduction flags, and special-order lead times so every fitment and availability call reflects real shelf and supplier stock.
Automotive
Twilio
Brilo routes after-hours sourcing and freight calls through Twilio voice and SMS so overseas and restoration customers reach the counter quickly while a parts specialist receives a clean handoff brief.
Automotive
Shopify
Brilo reads live stock levels, order status, and pricing from Shopify so every sourcing and return call reflects real inventory and open orders without pulling a counter specialist off another customer.
Automotive
eBay Motors
Brilo checks eBay Motors listings, fitment compatibility data, and competitor pricing into every sourcing call so callers hear accurate availability and fitment for classic, JDM, and Euro parts on the first ring.
Automotive
Parts Catalog System
Brilo syncs your parts catalog and inventory system for interchange numbers, NOS versus reproduction flags, and special-order lead times so every fitment and availability call reflects real shelf and supplier stock.
Automotive
Twilio
Brilo routes after-hours sourcing and freight calls through Twilio voice and SMS so overseas and restoration customers reach the counter quickly while a parts specialist receives a clean handoff brief.
Automotive
Shopify
Brilo reads live stock levels, order status, and pricing from Shopify so every sourcing and return call reflects real inventory and open orders without pulling a counter specialist off another customer.
Automotive
eBay Motors
Brilo checks eBay Motors listings, fitment compatibility data, and competitor pricing into every sourcing call so callers hear accurate availability and fitment for classic, JDM, and Euro parts on the first ring.
Automotive
Parts Catalog System
Brilo syncs your parts catalog and inventory system for interchange numbers, NOS versus reproduction flags, and special-order lead times so every fitment and availability call reflects real shelf and supplier stock.
Automotive
Twilio
Brilo routes after-hours sourcing and freight calls through Twilio voice and SMS so overseas and restoration customers reach the counter quickly while a parts specialist receives a clean handoff brief.
Automotive
Shopify
Brilo reads live stock levels, order status, and pricing from Shopify so every sourcing and return call reflects real inventory and open orders without pulling a counter specialist off another customer.
Automotive
eBay Motors
Brilo checks eBay Motors listings, fitment compatibility data, and competitor pricing into every sourcing call so callers hear accurate availability and fitment for classic, JDM, and Euro parts on the first ring.
Automotive
Parts Catalog System
Brilo syncs your parts catalog and inventory system for interchange numbers, NOS versus reproduction flags, and special-order lead times so every fitment and availability call reflects real shelf and supplier stock.
Automotive
Twilio
Brilo routes after-hours sourcing and freight calls through Twilio voice and SMS so overseas and restoration customers reach the counter quickly while a parts specialist receives a clean handoff brief.
Automotive
Shopify
Brilo reads live stock levels, order status, and pricing from Shopify so every sourcing and return call reflects real inventory and open orders without pulling a counter specialist off another customer.
Automotive
eBay Motors
Brilo checks eBay Motors listings, fitment compatibility data, and competitor pricing into every sourcing call so callers hear accurate availability and fitment for classic, JDM, and Euro parts on the first ring.
Automotive
Parts Catalog System
Brilo syncs your parts catalog and inventory system for interchange numbers, NOS versus reproduction flags, and special-order lead times so every fitment and availability call reflects real shelf and supplier stock.
Automotive
Twilio
Brilo routes after-hours sourcing and freight calls through Twilio voice and SMS so overseas and restoration customers reach the counter quickly while a parts specialist receives a clean handoff brief.
Automotive
Shopify
Brilo reads live stock levels, order status, and pricing from Shopify so every sourcing and return call reflects real inventory and open orders without pulling a counter specialist off another customer.
Automotive
eBay Motors
Brilo checks eBay Motors listings, fitment compatibility data, and competitor pricing into every sourcing call so callers hear accurate availability and fitment for classic, JDM, and Euro parts on the first ring.
Automotive
Parts Catalog System
Brilo syncs your parts catalog and inventory system for interchange numbers, NOS versus reproduction flags, and special-order lead times so every fitment and availability call reflects real shelf and supplier stock.
Automotive
Twilio
Brilo routes after-hours sourcing and freight calls through Twilio voice and SMS so overseas and restoration customers reach the counter quickly while a parts specialist receives a clean handoff brief.
Automotive
Shopify
Brilo reads live stock levels, order status, and pricing from Shopify so every sourcing and return call reflects real inventory and open orders without pulling a counter specialist off another customer.
Automotive
eBay Motors
Brilo checks eBay Motors listings, fitment compatibility data, and competitor pricing into every sourcing call so callers hear accurate availability and fitment for classic, JDM, and Euro parts on the first ring.
Automotive
Parts Catalog System
Brilo syncs your parts catalog and inventory system for interchange numbers, NOS versus reproduction flags, and special-order lead times so every fitment and availability call reflects real shelf and supplier stock.
Automotive
Twilio
Brilo routes after-hours sourcing and freight calls through Twilio voice and SMS so overseas and restoration customers reach the counter quickly while a parts specialist receives a clean handoff brief.
Automotive
Shopify
Brilo reads live stock levels, order status, and pricing from Shopify so every sourcing and return call reflects real inventory and open orders without pulling a counter specialist off another customer.
Automotive
eBay Motors
Brilo checks eBay Motors listings, fitment compatibility data, and competitor pricing into every sourcing call so callers hear accurate availability and fitment for classic, JDM, and Euro parts on the first ring.
Automotive
Parts Catalog System
Brilo syncs your parts catalog and inventory system for interchange numbers, NOS versus reproduction flags, and special-order lead times so every fitment and availability call reflects real shelf and supplier stock.
Automotive
Twilio
Brilo routes after-hours sourcing and freight calls through Twilio voice and SMS so overseas and restoration customers reach the counter quickly while a parts specialist receives a clean handoff brief.
Automotive
Shopify
Brilo reads live stock levels, order status, and pricing from Shopify so every sourcing and return call reflects real inventory and open orders without pulling a counter specialist off another customer.
Automotive
eBay Motors
Brilo checks eBay Motors listings, fitment compatibility data, and competitor pricing into every sourcing call so callers hear accurate availability and fitment for classic, JDM, and Euro parts on the first ring.
Automotive
Parts Catalog System
Brilo syncs your parts catalog and inventory system for interchange numbers, NOS versus reproduction flags, and special-order lead times so every fitment and availability call reflects real shelf and supplier stock.
Automotive
Twilio
Brilo routes after-hours sourcing and freight calls through Twilio voice and SMS so overseas and restoration customers reach the counter quickly while a parts specialist receives a clean handoff brief.
Automotive
Shopify
Brilo reads live stock levels, order status, and pricing from Shopify so every sourcing and return call reflects real inventory and open orders without pulling a counter specialist off another customer.
Automotive
eBay Motors
Brilo checks eBay Motors listings, fitment compatibility data, and competitor pricing into every sourcing call so callers hear accurate availability and fitment for classic, JDM, and Euro parts on the first ring.
Automotive
Parts Catalog System
Brilo syncs your parts catalog and inventory system for interchange numbers, NOS versus reproduction flags, and special-order lead times so every fitment and availability call reflects real shelf and supplier stock.
Automotive
Twilio
Brilo routes after-hours sourcing and freight calls through Twilio voice and SMS so overseas and restoration customers reach the counter quickly while a parts specialist receives a clean handoff brief.
Automotive
Shopify
Brilo reads live stock levels, order status, and pricing from Shopify so every sourcing and return call reflects real inventory and open orders without pulling a counter specialist off another customer.
Automotive
eBay Motors
Brilo checks eBay Motors listings, fitment compatibility data, and competitor pricing into every sourcing call so callers hear accurate availability and fitment for classic, JDM, and Euro parts on the first ring.
Automotive
Parts Catalog System
Brilo syncs your parts catalog and inventory system for interchange numbers, NOS versus reproduction flags, and special-order lead times so every fitment and availability call reflects real shelf and supplier stock.
Automotive
Twilio
Brilo routes after-hours sourcing and freight calls through Twilio voice and SMS so overseas and restoration customers reach the counter quickly while a parts specialist receives a clean handoff brief.
Brilo 2.0
Specialty Parts Call Support
Frequently Asked Questions
Frequently Asked Questions
Counter managers ask these questions before turning Brilo on for part sourcing intake, fitment confirmation, and international freight quoting lines.
Counter managers ask these questions before turning Brilo on for part sourcing intake, fitment confirmation, and international freight quoting lines.
How does Brilo handle a typical part sourcing call?
How does Brilo handle a typical part sourcing call?
Can Brilo confirm fitment by year-make-model-VIN without my counter specialist getting on the phone?
Can Brilo confirm fitment by year-make-model-VIN without my counter specialist getting on the phone?
How does Brilo protect customer and order data on every parts call?
How does Brilo protect customer and order data on every parts call?
What happens with calls about core charges, returns, or freight damage claims?
What happens with calls about core charges, returns, or freight damage claims?
Will Brilo lift our phone-to-order rate and reduce missed sourcing calls?
Will Brilo lift our phone-to-order rate and reduce missed sourcing calls?
Which platforms does Brilo connect with on the specialty parts tech stack?
Which platforms does Brilo connect with on the specialty parts tech stack?
Which questions can Brilo handle on the specialty parts line and which still go to a specialist?
Which questions can Brilo handle on the specialty parts line and which still go to a specialist?
When can our parts shop expect Brilo to be live on the phone line?
When can our parts shop expect Brilo to be live on the phone line?
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community