Brilo 2.0
Specimen-Intake Phone Coverage
Receptive Conversational AI Platform for Pathology Labs
Built for diagnostic labs, Brilo intakes test orders from referring offices, answers patient result-status calls, confirms specimen and billing details, and routes critical values so your pathologists and techs stay focused on the bench.
Major Problems & Solutions
Major Problems & Solutions
Major Problems & Solutions
Test order questions, specimen and requisition issues, patient result-status calls, and critical-value callbacks keep ringing while your pathologists and techs are at the bench reading slides and running assays.
Incoming test orders arrive from referring offices with missing requisitions and unclear specimens.
Brilo AI confirms the ordering provider, test panel, and specimen details, flags missing requisition data, and logs the order so the lab accessions it without phone tag.
Major Problems & Solutions
Patient result-status calls flood the phones once specimens are at the lab.
Brilo AI tells patients and offices when a result is ready, confirms it reached the ordering provider, and books any follow-up the report recommends.
Critical-value callbacks cannot wait when a dangerous result lands after hours.
Brilo AI recognizes a flagged critical value, reaches the ordering provider or on-call line on your escalation path, and documents the read-back the lab requires.
Billing and add-on test questions tie up the phones the whole afternoon.
Brilo AI answers test pricing, add-on, and insurance questions, checks order and authorization status, and routes complex cases to the right lab coordinator.
Brilo 2.0
Voice AI Driven for Diagnostic Testing
What the Pathology Lab Conversational AI Handles Across Order, Result, and Critical-Value Lines
What the Pathology Lab Conversational AI Handles Across Order, Result, and Critical-Value Lines
What the Pathology Lab Conversational AI Handles Across Order, Result, and Critical-Value Lines
What the Pathology Lab Conversational AI Handles Across Order, Result, and Critical-Value Lines
From a referring office placing a test order to a patient chasing a result to an after-hours critical value, Brilo's pathology lab platform intakes orders, reports status, and escalates alerts without dropping a call.
From a referring office placing a test order to a patient chasing a result to an after-hours critical value, Brilo's pathology lab platform intakes orders, reports status, and escalates alerts without dropping a call.
Lab Order Intake
Brilo AI intakes new pathology test orders on every provider call today. Specimens log in real time.
Lab Order Intake
Brilo AI intakes new pathology test orders on every provider call today. Specimens log in real time.
Result Status Calls
Brilo AI fields pathology result status calls on every patient call today. Reports reach doctors fast.
Critical Value Alerts
Brilo AI flags critical pathology results on every provider clinic call today. Doctors get alerts now.
Before Brilo, our techs left the bench to chase missing requisitions and answer result calls, and critical values waited on a busy line. The platform now intakes orders and escalates critical values on our exact path, and our turnaround and callback times dropped sharply.
Laboratory Operations Director
-
Meridian Pathology and Diagnostic Laboratory
Before Brilo, our techs left the bench to chase missing requisitions and answer result calls, and critical values waited on a busy line. The platform now intakes orders and escalates critical values on our exact path, and our turnaround and callback times dropped sharply.
Laboratory Operations Director
-
Meridian Pathology and Diagnostic Laboratory
Brilo 2.0
Streamline Pathology Lab Front Desk
Standing Brilo Up Across Pathology Order, Result, and Critical-Value Lines
Standing Brilo Up Across Pathology Order, Result, and Critical-Value Lines
Standing Brilo Up Across Pathology Order, Result, and Critical-Value Lines
Standing Brilo Up Across Pathology Order, Result, and Critical-Value Lines
Whether it is a morning order from a referring office or an after-hours critical value, the pathology lab platform answers in plain language and moves every result down your exact escalation path.
Whether it is a morning order from a referring office or an after-hours critical value, the pathology lab platform answers in plain language and moves every result down your exact escalation path.
1
Plug Brilo Into Your Lab Stack
2
Train on Diagnostic Testing Pathways
3
Deploy on Pathology Lines
4
Tune Performance Across Pathology Mix
Brilo 2.0
Healthcare Integrations
Lab Information Systems, Order Tools, and Result Portals Brilo Reads Live
Lab Information Systems, Order Tools, and Result Portals Brilo Reads Live
Lab Information Systems, Order Tools, and Result Portals Brilo Reads Live
Lab Information Systems, Order Tools, and Result Portals Brilo Reads Live
Brilo plugs into Epic Beaker, Orchard, eClinicalWorks, and other major lab systems so the platform reads order queues, result status, and critical-value rules before it ever speaks with a caller.
Brilo plugs into Epic Beaker, Orchard, eClinicalWorks, and other major lab systems so the platform reads order queues, result status, and critical-value rules before it ever speaks with a caller.
Healthcare
Epic
Brilo reads Epic Beaker orders and writes intake notes, result-status updates, and critical-value read-backs back so pathologists and referring offices share one diagnostic record.
Healthcare
Athenahealth
Brilo confirms referring-office orders, result delivery, and follow-up bookings through Athenahealth so the care team works from one shared record across the lab.
Healthcare
DocuSign
Brilo captures verbal consent for test authorizations, specimen handling agreements, and records releases, then triggers the DocuSign envelopes for a provider or patient signature.
Healthcare
Cedar
Brilo confirms pathology test estimates, panel copays, and patient balances through Cedar so patients understand their out-of-pocket cost before testing.
Healthcare
Epic
Brilo reads Epic Beaker orders and writes intake notes, result-status updates, and critical-value read-backs back so pathologists and referring offices share one diagnostic record.
Healthcare
Athenahealth
Brilo confirms referring-office orders, result delivery, and follow-up bookings through Athenahealth so the care team works from one shared record across the lab.
Healthcare
DocuSign
Brilo captures verbal consent for test authorizations, specimen handling agreements, and records releases, then triggers the DocuSign envelopes for a provider or patient signature.
Healthcare
Cedar
Brilo confirms pathology test estimates, panel copays, and patient balances through Cedar so patients understand their out-of-pocket cost before testing.
Healthcare
Epic
Brilo reads Epic Beaker orders and writes intake notes, result-status updates, and critical-value read-backs back so pathologists and referring offices share one diagnostic record.
Healthcare
Athenahealth
Brilo confirms referring-office orders, result delivery, and follow-up bookings through Athenahealth so the care team works from one shared record across the lab.
Healthcare
DocuSign
Brilo captures verbal consent for test authorizations, specimen handling agreements, and records releases, then triggers the DocuSign envelopes for a provider or patient signature.
Healthcare
Cedar
Brilo confirms pathology test estimates, panel copays, and patient balances through Cedar so patients understand their out-of-pocket cost before testing.
Healthcare
Epic
Brilo reads Epic Beaker orders and writes intake notes, result-status updates, and critical-value read-backs back so pathologists and referring offices share one diagnostic record.
Healthcare
Athenahealth
Brilo confirms referring-office orders, result delivery, and follow-up bookings through Athenahealth so the care team works from one shared record across the lab.
Healthcare
DocuSign
Brilo captures verbal consent for test authorizations, specimen handling agreements, and records releases, then triggers the DocuSign envelopes for a provider or patient signature.
Healthcare
Cedar
Brilo confirms pathology test estimates, panel copays, and patient balances through Cedar so patients understand their out-of-pocket cost before testing.
Healthcare
Epic
Brilo reads Epic Beaker orders and writes intake notes, result-status updates, and critical-value read-backs back so pathologists and referring offices share one diagnostic record.
Healthcare
Athenahealth
Brilo confirms referring-office orders, result delivery, and follow-up bookings through Athenahealth so the care team works from one shared record across the lab.
Healthcare
DocuSign
Brilo captures verbal consent for test authorizations, specimen handling agreements, and records releases, then triggers the DocuSign envelopes for a provider or patient signature.
Healthcare
Cedar
Brilo confirms pathology test estimates, panel copays, and patient balances through Cedar so patients understand their out-of-pocket cost before testing.
Healthcare
Epic
Brilo reads Epic Beaker orders and writes intake notes, result-status updates, and critical-value read-backs back so pathologists and referring offices share one diagnostic record.
Healthcare
Athenahealth
Brilo confirms referring-office orders, result delivery, and follow-up bookings through Athenahealth so the care team works from one shared record across the lab.
Healthcare
DocuSign
Brilo captures verbal consent for test authorizations, specimen handling agreements, and records releases, then triggers the DocuSign envelopes for a provider or patient signature.
Healthcare
Cedar
Brilo confirms pathology test estimates, panel copays, and patient balances through Cedar so patients understand their out-of-pocket cost before testing.
Healthcare
Epic
Brilo reads Epic Beaker orders and writes intake notes, result-status updates, and critical-value read-backs back so pathologists and referring offices share one diagnostic record.
Healthcare
Athenahealth
Brilo confirms referring-office orders, result delivery, and follow-up bookings through Athenahealth so the care team works from one shared record across the lab.
Healthcare
DocuSign
Brilo captures verbal consent for test authorizations, specimen handling agreements, and records releases, then triggers the DocuSign envelopes for a provider or patient signature.
Healthcare
Cedar
Brilo confirms pathology test estimates, panel copays, and patient balances through Cedar so patients understand their out-of-pocket cost before testing.
Healthcare
Epic
Brilo reads Epic Beaker orders and writes intake notes, result-status updates, and critical-value read-backs back so pathologists and referring offices share one diagnostic record.
Healthcare
Athenahealth
Brilo confirms referring-office orders, result delivery, and follow-up bookings through Athenahealth so the care team works from one shared record across the lab.
Healthcare
DocuSign
Brilo captures verbal consent for test authorizations, specimen handling agreements, and records releases, then triggers the DocuSign envelopes for a provider or patient signature.
Healthcare
Cedar
Brilo confirms pathology test estimates, panel copays, and patient balances through Cedar so patients understand their out-of-pocket cost before testing.
Healthcare
Epic
Brilo reads Epic Beaker orders and writes intake notes, result-status updates, and critical-value read-backs back so pathologists and referring offices share one diagnostic record.
Healthcare
Athenahealth
Brilo confirms referring-office orders, result delivery, and follow-up bookings through Athenahealth so the care team works from one shared record across the lab.
Healthcare
DocuSign
Brilo captures verbal consent for test authorizations, specimen handling agreements, and records releases, then triggers the DocuSign envelopes for a provider or patient signature.
Healthcare
Cedar
Brilo confirms pathology test estimates, panel copays, and patient balances through Cedar so patients understand their out-of-pocket cost before testing.
Healthcare
Epic
Brilo reads Epic Beaker orders and writes intake notes, result-status updates, and critical-value read-backs back so pathologists and referring offices share one diagnostic record.
Healthcare
Athenahealth
Brilo confirms referring-office orders, result delivery, and follow-up bookings through Athenahealth so the care team works from one shared record across the lab.
Healthcare
DocuSign
Brilo captures verbal consent for test authorizations, specimen handling agreements, and records releases, then triggers the DocuSign envelopes for a provider or patient signature.
Healthcare
Cedar
Brilo confirms pathology test estimates, panel copays, and patient balances through Cedar so patients understand their out-of-pocket cost before testing.
Healthcare
Epic
Brilo reads Epic Beaker orders and writes intake notes, result-status updates, and critical-value read-backs back so pathologists and referring offices share one diagnostic record.
Healthcare
Athenahealth
Brilo confirms referring-office orders, result delivery, and follow-up bookings through Athenahealth so the care team works from one shared record across the lab.
Healthcare
DocuSign
Brilo captures verbal consent for test authorizations, specimen handling agreements, and records releases, then triggers the DocuSign envelopes for a provider or patient signature.
Healthcare
Cedar
Brilo confirms pathology test estimates, panel copays, and patient balances through Cedar so patients understand their out-of-pocket cost before testing.
Healthcare
Epic
Brilo reads Epic Beaker orders and writes intake notes, result-status updates, and critical-value read-backs back so pathologists and referring offices share one diagnostic record.
Healthcare
Athenahealth
Brilo confirms referring-office orders, result delivery, and follow-up bookings through Athenahealth so the care team works from one shared record across the lab.
Healthcare
DocuSign
Brilo captures verbal consent for test authorizations, specimen handling agreements, and records releases, then triggers the DocuSign envelopes for a provider or patient signature.
Healthcare
Cedar
Brilo confirms pathology test estimates, panel copays, and patient balances through Cedar so patients understand their out-of-pocket cost before testing.
Brilo 2.0
Pathology Call Support
Frequently Asked Questions
Frequently Asked Questions
Common questions on how Brilo's pathology lab platform covers test order intake, result status, and critical-value alerts.
Common questions on how Brilo's pathology lab platform covers test order intake, result status, and critical-value alerts.
How does the pathology lab platform handle test orders and result-status calls at once?
How does the pathology lab platform handle test orders and result-status calls at once?
Can the platform handle critical-value callbacks on our exact escalation path?
Can the platform handle critical-value callbacks on our exact escalation path?
How does Brilo protect pathology results, specimen data, and other sensitive lab records?
How does Brilo protect pathology results, specimen data, and other sensitive lab records?
What happens with after-hours calls about a critical or panic value?
What happens with after-hours calls about a critical or panic value?
Will Brilo cut our result turnaround and critical-value callback times?
Will Brilo cut our result turnaround and critical-value callback times?
Which lab systems does Brilo connect with for pathology labs?
Which lab systems does Brilo connect with for pathology labs?
Which calls can Brilo resolve without paging a pathologist?
Which calls can Brilo resolve without paging a pathologist?
When can our pathology lab expect Brilo live on the order, result, and critical-value lines?
When can our pathology lab expect Brilo live on the order, result, and critical-value lines?
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
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Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community