Brilo 2.0
Parts Counter Phone Coverage
Reliable AI Phone Receptionist for OEM Parts Distributors
Brilo's AI phone receptionist for OEM parts distributors runs VIN-based part lookups, places dealer and repair-shop orders, keeps backorder ETAs flowing to accounts, and processes core returns so parts counter staff stay focused on the dock.
Major Problems & Solutions
Major Problems & Solutions
Major Problems & Solutions
Voice AI built for the steady stream of VIN lookup calls, dealer order placement, backorder ETA checks, and core return questions OEM parts distributors cannot leave the counter to answer all day.
Missed Order Calls stack up while counter reps pick parts and miss the phone.
Brilo AI answers every parts call, runs the VIN-based lookup, confirms part numbers and availability, and places dealer and shop orders straight into the distribution system.
Major Problems & Solutions
Backorder Status Loop as dealers call every hour asking when a backordered part will ship.
Brilo AI reads live inventory and purchase-order data, shares accurate backorder ETAs, partial-ship dates, and tracking numbers with dealers and shops by phone.
Core Return Friction when shops call to start core returns and warranty claims while the line keeps ringing.
Brilo AI opens core return authorizations, verifies core eligibility and credit value, logs warranty claim details, and routes complex part-defect cases only when a parts specialist must weigh in.
Pricing and Account Calls from dealers and fleet buyers checking terms tie up the counter at peak.
Brilo AI verifies dealer account numbers, quotes tiered pricing and terms from the ERP, confirms will-call and delivery windows, and routes approved orders into the fulfillment queue without holds.
Brilo 2.0
Voice AI Driven for Parts Distribution
What the OEM Parts Distributor AI Phone Receptionist Handles Across Lookup, Order, and Returns Lines
What the OEM Parts Distributor AI Phone Receptionist Handles Across Lookup, Order, and Returns Lines
What the OEM Parts Distributor AI Phone Receptionist Handles Across Lookup, Order, and Returns Lines
What the OEM Parts Distributor AI Phone Receptionist Handles Across Lookup, Order, and Returns Lines
From first VIN-based part lookup to live backorder ETAs and core return authorizations, Brilo keeps every OEM parts distributor phone line covered without pulling a rep off the warehouse floor.
From first VIN-based part lookup to live backorder ETAs and core return authorizations, Brilo keeps every OEM parts distributor phone line covered without pulling a rep off the warehouse floor.
VIN Part Lookup
Brilo AI runs VIN lookups and places dealer orders on every call. The counter stays clear each morning.
VIN Part Lookup
Brilo AI runs VIN lookups and places dealer orders on every call. The counter stays clear each morning.
Backorder ETA Updates
Brilo AI keeps backorder ETAs and tracking flowing to dealer accounts after each order. Shipments land on time.
Core Returns
Brilo AI opens core return authorizations and verifies credit value on every call. Shops get RMA numbers fast.
Before Brilo, our counter reps missed half the dealer order calls during a peak morning rush. The agent now runs VIN lookups and places orders inside two rings, and our order-capture rate jumped 38 percent in eight weeks.
Parts Operations Manager
-
Meridian OEM Parts Supply
Before Brilo, our counter reps missed half the dealer order calls during a peak morning rush. The agent now runs VIN lookups and places orders inside two rings, and our order-capture rate jumped 38 percent in eight weeks.
Parts Operations Manager
-
Meridian OEM Parts Supply
Brilo 2.0
Streamline OEM Parts Distributor Front Desk
Bringing Brilo Online Across VIN Lookup, Dealer Order, and Core Return Lines
Bringing Brilo Online Across VIN Lookup, Dealer Order, and Core Return Lines
Bringing Brilo Online Across VIN Lookup, Dealer Order, and Core Return Lines
Bringing Brilo Online Across VIN Lookup, Dealer Order, and Core Return Lines
Whether it's a Monday morning VIN lookup or a late-day backorder ETA check, the AI Phone Receptionist holds the line with distribution-desk composure across every OEM parts distributor shift.
Whether it's a Monday morning VIN lookup or a late-day backorder ETA check, the AI Phone Receptionist holds the line with distribution-desk composure across every OEM parts distributor shift.
1
Plug Brilo Into Parts Stack
2
Train on Parts Service Pathways
3
Deploy on Distributor Lines
4
Tune Performance Across Parts Mix
Brilo 2.0
Automotive Integrations
Distribution Systems, ERP Platforms, and Parts Catalogs Brilo Reads Live for Every Call
Distribution Systems, ERP Platforms, and Parts Catalogs Brilo Reads Live for Every Call
Distribution Systems, ERP Platforms, and Parts Catalogs Brilo Reads Live for Every Call
Distribution Systems, ERP Platforms, and Parts Catalogs Brilo Reads Live for Every Call
Brilo reads live from SAP, CDK Global, Reynolds and Reynolds, and Twilio so every VIN lookup, dealer order, backorder ETA, and core return call lands with current inventory and account context attached.
Brilo reads live from SAP, CDK Global, Reynolds and Reynolds, and Twilio so every VIN lookup, dealer order, backorder ETA, and core return call lands with current inventory and account context attached.
Automotive
SAP
Brilo reads live inventory, purchase-order status, and pricing tiers from SAP so every dealer and shop caller hears accurate part availability and account terms without pulling a counter rep off the dock.
Automotive
CDK Global
Brilo pulls CDK Global parts catalog data, VIN-based fitment, and dealer order history into every call so callers get the right part number and live stock count on the first ring.
Automotive
Reynolds and Reynolds
Brilo syncs Reynolds and Reynolds dealer accounts, order entries, and core return records so backorder ETA calls and order placements reflect real warehouse availability for every account on the line.
Automotive
Twilio
Brilo routes after-hours and overflow parts calls through Twilio voice and SMS so dealers reach order capture and ETA updates quickly while a parts specialist receives a clean handoff brief.
Automotive
SAP
Brilo reads live inventory, purchase-order status, and pricing tiers from SAP so every dealer and shop caller hears accurate part availability and account terms without pulling a counter rep off the dock.
Automotive
CDK Global
Brilo pulls CDK Global parts catalog data, VIN-based fitment, and dealer order history into every call so callers get the right part number and live stock count on the first ring.
Automotive
Reynolds and Reynolds
Brilo syncs Reynolds and Reynolds dealer accounts, order entries, and core return records so backorder ETA calls and order placements reflect real warehouse availability for every account on the line.
Automotive
Twilio
Brilo routes after-hours and overflow parts calls through Twilio voice and SMS so dealers reach order capture and ETA updates quickly while a parts specialist receives a clean handoff brief.
Automotive
SAP
Brilo reads live inventory, purchase-order status, and pricing tiers from SAP so every dealer and shop caller hears accurate part availability and account terms without pulling a counter rep off the dock.
Automotive
CDK Global
Brilo pulls CDK Global parts catalog data, VIN-based fitment, and dealer order history into every call so callers get the right part number and live stock count on the first ring.
Automotive
Reynolds and Reynolds
Brilo syncs Reynolds and Reynolds dealer accounts, order entries, and core return records so backorder ETA calls and order placements reflect real warehouse availability for every account on the line.
Automotive
Twilio
Brilo routes after-hours and overflow parts calls through Twilio voice and SMS so dealers reach order capture and ETA updates quickly while a parts specialist receives a clean handoff brief.
Automotive
SAP
Brilo reads live inventory, purchase-order status, and pricing tiers from SAP so every dealer and shop caller hears accurate part availability and account terms without pulling a counter rep off the dock.
Automotive
CDK Global
Brilo pulls CDK Global parts catalog data, VIN-based fitment, and dealer order history into every call so callers get the right part number and live stock count on the first ring.
Automotive
Reynolds and Reynolds
Brilo syncs Reynolds and Reynolds dealer accounts, order entries, and core return records so backorder ETA calls and order placements reflect real warehouse availability for every account on the line.
Automotive
Twilio
Brilo routes after-hours and overflow parts calls through Twilio voice and SMS so dealers reach order capture and ETA updates quickly while a parts specialist receives a clean handoff brief.
Automotive
SAP
Brilo reads live inventory, purchase-order status, and pricing tiers from SAP so every dealer and shop caller hears accurate part availability and account terms without pulling a counter rep off the dock.
Automotive
CDK Global
Brilo pulls CDK Global parts catalog data, VIN-based fitment, and dealer order history into every call so callers get the right part number and live stock count on the first ring.
Automotive
Reynolds and Reynolds
Brilo syncs Reynolds and Reynolds dealer accounts, order entries, and core return records so backorder ETA calls and order placements reflect real warehouse availability for every account on the line.
Automotive
Twilio
Brilo routes after-hours and overflow parts calls through Twilio voice and SMS so dealers reach order capture and ETA updates quickly while a parts specialist receives a clean handoff brief.
Automotive
SAP
Brilo reads live inventory, purchase-order status, and pricing tiers from SAP so every dealer and shop caller hears accurate part availability and account terms without pulling a counter rep off the dock.
Automotive
CDK Global
Brilo pulls CDK Global parts catalog data, VIN-based fitment, and dealer order history into every call so callers get the right part number and live stock count on the first ring.
Automotive
Reynolds and Reynolds
Brilo syncs Reynolds and Reynolds dealer accounts, order entries, and core return records so backorder ETA calls and order placements reflect real warehouse availability for every account on the line.
Automotive
Twilio
Brilo routes after-hours and overflow parts calls through Twilio voice and SMS so dealers reach order capture and ETA updates quickly while a parts specialist receives a clean handoff brief.
Automotive
SAP
Brilo reads live inventory, purchase-order status, and pricing tiers from SAP so every dealer and shop caller hears accurate part availability and account terms without pulling a counter rep off the dock.
Automotive
CDK Global
Brilo pulls CDK Global parts catalog data, VIN-based fitment, and dealer order history into every call so callers get the right part number and live stock count on the first ring.
Automotive
Reynolds and Reynolds
Brilo syncs Reynolds and Reynolds dealer accounts, order entries, and core return records so backorder ETA calls and order placements reflect real warehouse availability for every account on the line.
Automotive
Twilio
Brilo routes after-hours and overflow parts calls through Twilio voice and SMS so dealers reach order capture and ETA updates quickly while a parts specialist receives a clean handoff brief.
Automotive
SAP
Brilo reads live inventory, purchase-order status, and pricing tiers from SAP so every dealer and shop caller hears accurate part availability and account terms without pulling a counter rep off the dock.
Automotive
CDK Global
Brilo pulls CDK Global parts catalog data, VIN-based fitment, and dealer order history into every call so callers get the right part number and live stock count on the first ring.
Automotive
Reynolds and Reynolds
Brilo syncs Reynolds and Reynolds dealer accounts, order entries, and core return records so backorder ETA calls and order placements reflect real warehouse availability for every account on the line.
Automotive
Twilio
Brilo routes after-hours and overflow parts calls through Twilio voice and SMS so dealers reach order capture and ETA updates quickly while a parts specialist receives a clean handoff brief.
Automotive
SAP
Brilo reads live inventory, purchase-order status, and pricing tiers from SAP so every dealer and shop caller hears accurate part availability and account terms without pulling a counter rep off the dock.
Automotive
CDK Global
Brilo pulls CDK Global parts catalog data, VIN-based fitment, and dealer order history into every call so callers get the right part number and live stock count on the first ring.
Automotive
Reynolds and Reynolds
Brilo syncs Reynolds and Reynolds dealer accounts, order entries, and core return records so backorder ETA calls and order placements reflect real warehouse availability for every account on the line.
Automotive
Twilio
Brilo routes after-hours and overflow parts calls through Twilio voice and SMS so dealers reach order capture and ETA updates quickly while a parts specialist receives a clean handoff brief.
Automotive
SAP
Brilo reads live inventory, purchase-order status, and pricing tiers from SAP so every dealer and shop caller hears accurate part availability and account terms without pulling a counter rep off the dock.
Automotive
CDK Global
Brilo pulls CDK Global parts catalog data, VIN-based fitment, and dealer order history into every call so callers get the right part number and live stock count on the first ring.
Automotive
Reynolds and Reynolds
Brilo syncs Reynolds and Reynolds dealer accounts, order entries, and core return records so backorder ETA calls and order placements reflect real warehouse availability for every account on the line.
Automotive
Twilio
Brilo routes after-hours and overflow parts calls through Twilio voice and SMS so dealers reach order capture and ETA updates quickly while a parts specialist receives a clean handoff brief.
Automotive
SAP
Brilo reads live inventory, purchase-order status, and pricing tiers from SAP so every dealer and shop caller hears accurate part availability and account terms without pulling a counter rep off the dock.
Automotive
CDK Global
Brilo pulls CDK Global parts catalog data, VIN-based fitment, and dealer order history into every call so callers get the right part number and live stock count on the first ring.
Automotive
Reynolds and Reynolds
Brilo syncs Reynolds and Reynolds dealer accounts, order entries, and core return records so backorder ETA calls and order placements reflect real warehouse availability for every account on the line.
Automotive
Twilio
Brilo routes after-hours and overflow parts calls through Twilio voice and SMS so dealers reach order capture and ETA updates quickly while a parts specialist receives a clean handoff brief.
Automotive
SAP
Brilo reads live inventory, purchase-order status, and pricing tiers from SAP so every dealer and shop caller hears accurate part availability and account terms without pulling a counter rep off the dock.
Automotive
CDK Global
Brilo pulls CDK Global parts catalog data, VIN-based fitment, and dealer order history into every call so callers get the right part number and live stock count on the first ring.
Automotive
Reynolds and Reynolds
Brilo syncs Reynolds and Reynolds dealer accounts, order entries, and core return records so backorder ETA calls and order placements reflect real warehouse availability for every account on the line.
Automotive
Twilio
Brilo routes after-hours and overflow parts calls through Twilio voice and SMS so dealers reach order capture and ETA updates quickly while a parts specialist receives a clean handoff brief.
Brilo 2.0
OEM Parts Distributors Call Support
Frequently Asked Questions
Frequently Asked Questions
Parts managers ask these questions before turning Brilo on for VIN lookup, dealer order placement, backorder ETA calls, and core return lines.
Parts managers ask these questions before turning Brilo on for VIN lookup, dealer order placement, backorder ETA calls, and core return lines.
How does Brilo handle a typical dealer parts order call?
How does Brilo handle a typical dealer parts order call?
Can Brilo keep backorder ETA updates flowing without my counter rep making callbacks?
Can Brilo keep backorder ETA updates flowing without my counter rep making callbacks?
How does Brilo protect dealer account and customer data on every parts call?
How does Brilo protect dealer account and customer data on every parts call?
What happens when a shop calls to start a core return or warranty claim?
What happens when a shop calls to start a core return or warranty claim?
Will Brilo lift our order-capture rate and reduce missed parts calls?
Will Brilo lift our order-capture rate and reduce missed parts calls?
Which platforms does Brilo connect with on the OEM parts distributor stack?
Which platforms does Brilo connect with on the OEM parts distributor stack?
Which questions can Brilo handle on the parts line and which still go to a specialist?
Which questions can Brilo handle on the parts line and which still go to a specialist?
When can our distribution center expect Brilo to be live on the phone line?
When can our distribution center expect Brilo to be live on the phone line?
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community