Brilo 2.0
Support Line Phone Coverage
Uptime-Ready AI Receptionist for IT Services and MSPs
IT services providers and MSPs rely on Brilo's AI Receptionist to answer every call, log support tickets, answer status and ETA questions, and capture after-hours outages, so technicians stay on the fix instead of stopping to answer the phone.
Where IT Services Providers Miss Tickets
Where IT Services Providers Miss Tickets
Where IT Services Providers Miss Tickets
Technicians are heads-down on fixes all day, so support calls go to voicemail, clients call asking for ticket status and ETAs, and an after-hours outage reaches a line no one can answer.
Missed support ticket calls
Brilo AI answers every IT services call while techs are on fixes, captures the issue and details, and logs the support ticket.
Major Problems & Solutions
Clients asking for status and ETAs
Brilo AI answers ticket status, ETA, and priority questions on the call, so technicians stop breaking focus to give updates.
Repeat questions on plans and onboarding
Brilo AI answers questions about plans, onboarding, and hours instantly, so the team stops fielding the same calls all day.
After-hours outages and urgent issues
Brilo AI answers after-hours outage calls, captures the impact and details, and pages the on-call technician for urgent issues.
Brilo 2.0
Voice AI Driven for IT Services Support Line
What the IT Services AI Receptionist Handles Across Ticket, Status, and After-Hours Lines
What the IT Services AI Receptionist Handles Across Ticket, Status, and After-Hours Lines
What the IT Services AI Receptionist Handles Across Ticket, Status, and After-Hours Lines
What the IT Services AI Receptionist Handles Across Ticket, Status, and After-Hours Lines
From ticket intake to status and ETA questions to after-hours outages, Brilo covers the three call types that pull an IT services team off the fix.
From ticket intake to status and ETA questions to after-hours outages, Brilo covers the three call types that pull an IT services team off the fix.
Support Ticket Intake
Brilo AI answers every IT services call and logs each support ticket fast. Issues never sit in voicemail.
Support Ticket Intake
Brilo AI answers every IT services call and logs each support ticket fast. Issues never sit in voicemail.
Status And ETA
Brilo AI answers ticket status, ETA, and priority questions right on the call. Clients stay informed fast.
After-Hours Outage Capture
Brilo AI answers IT services calls after hours and captures each urgent outage. On-call techs get paged.
Before Brilo, support calls hit voicemail while techs were on fixes, and status calls interrupted every job. The receptionist now logs tickets and answers status, and our response times improved.
MSP Owner
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Beacon Managed IT
Before Brilo, support calls hit voicemail while techs were on fixes, and status calls interrupted every job. The receptionist now logs tickets and answers status, and our response times improved.
MSP Owner
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Beacon Managed IT
Brilo 2.0
Automate IT Services and MSPs Front Desk
Bringing Brilo Online Across Ticket, Status, and After-Hours Lines
Bringing Brilo Online Across Ticket, Status, and After-Hours Lines
Bringing Brilo Online Across Ticket, Status, and After-Hours Lines
Bringing Brilo Online Across Ticket, Status, and After-Hours Lines
Whether it is a Monday support call or an after-hours outage, the AI Receptionist keeps the support line covered with a calm, uptime-ready tone.
Whether it is a Monday support call or an after-hours outage, the AI Receptionist keeps the support line covered with a calm, uptime-ready tone.
1
Connect Brilo to Your Service Stack
2
Train on Your Support Call Types
3
Deploy on Your Service Lines
4
Tune Across Your Call Mix
Brilo 2.0
IT Integrations
The Ticketing, CRM, and Payment Tools Brilo Reads Live
The Ticketing, CRM, and Payment Tools Brilo Reads Live
The Ticketing, CRM, and Payment Tools Brilo Reads Live
The Ticketing, CRM, and Payment Tools Brilo Reads Live
Brilo plugs into the ticketing and CRM platforms IT services providers already run, reading the live queue so callers get accurate ticket and status answers without pulling a tech off a fix.
Brilo plugs into the ticketing and CRM platforms IT services providers already run, reading the live queue so callers get accurate ticket and status answers without pulling a tech off a fix.
IT
Zendesk
Support ticketing platform. Brilo logs the issue as a ticket in Zendesk, captures the details, and shares the ticket status so clients stay informed.
IT
HubSpot
CRM and pipeline platform. Brilo logs new prospects and onboarding requests in HubSpot so the team sees them the moment a call ends.
IT
Calendly
Scheduling platform for booking appointments. Brilo reads live availability and books onboarding or service calls, so clients get a confirmed time.
IT
Stripe
Payment processing platform. Brilo can confirm a plan or card details on the call so a new client is secured before the caller hangs up.
IT
Zendesk
Support ticketing platform. Brilo logs the issue as a ticket in Zendesk, captures the details, and shares the ticket status so clients stay informed.
IT
HubSpot
CRM and pipeline platform. Brilo logs new prospects and onboarding requests in HubSpot so the team sees them the moment a call ends.
IT
Calendly
Scheduling platform for booking appointments. Brilo reads live availability and books onboarding or service calls, so clients get a confirmed time.
IT
Stripe
Payment processing platform. Brilo can confirm a plan or card details on the call so a new client is secured before the caller hangs up.
IT
Zendesk
Support ticketing platform. Brilo logs the issue as a ticket in Zendesk, captures the details, and shares the ticket status so clients stay informed.
IT
HubSpot
CRM and pipeline platform. Brilo logs new prospects and onboarding requests in HubSpot so the team sees them the moment a call ends.
IT
Calendly
Scheduling platform for booking appointments. Brilo reads live availability and books onboarding or service calls, so clients get a confirmed time.
IT
Stripe
Payment processing platform. Brilo can confirm a plan or card details on the call so a new client is secured before the caller hangs up.
IT
Zendesk
Support ticketing platform. Brilo logs the issue as a ticket in Zendesk, captures the details, and shares the ticket status so clients stay informed.
IT
HubSpot
CRM and pipeline platform. Brilo logs new prospects and onboarding requests in HubSpot so the team sees them the moment a call ends.
IT
Calendly
Scheduling platform for booking appointments. Brilo reads live availability and books onboarding or service calls, so clients get a confirmed time.
IT
Stripe
Payment processing platform. Brilo can confirm a plan or card details on the call so a new client is secured before the caller hangs up.
IT
Zendesk
Support ticketing platform. Brilo logs the issue as a ticket in Zendesk, captures the details, and shares the ticket status so clients stay informed.
IT
HubSpot
CRM and pipeline platform. Brilo logs new prospects and onboarding requests in HubSpot so the team sees them the moment a call ends.
IT
Calendly
Scheduling platform for booking appointments. Brilo reads live availability and books onboarding or service calls, so clients get a confirmed time.
IT
Stripe
Payment processing platform. Brilo can confirm a plan or card details on the call so a new client is secured before the caller hangs up.
IT
Zendesk
Support ticketing platform. Brilo logs the issue as a ticket in Zendesk, captures the details, and shares the ticket status so clients stay informed.
IT
HubSpot
CRM and pipeline platform. Brilo logs new prospects and onboarding requests in HubSpot so the team sees them the moment a call ends.
IT
Calendly
Scheduling platform for booking appointments. Brilo reads live availability and books onboarding or service calls, so clients get a confirmed time.
IT
Stripe
Payment processing platform. Brilo can confirm a plan or card details on the call so a new client is secured before the caller hangs up.
IT
Zendesk
Support ticketing platform. Brilo logs the issue as a ticket in Zendesk, captures the details, and shares the ticket status so clients stay informed.
IT
HubSpot
CRM and pipeline platform. Brilo logs new prospects and onboarding requests in HubSpot so the team sees them the moment a call ends.
IT
Calendly
Scheduling platform for booking appointments. Brilo reads live availability and books onboarding or service calls, so clients get a confirmed time.
IT
Stripe
Payment processing platform. Brilo can confirm a plan or card details on the call so a new client is secured before the caller hangs up.
IT
Zendesk
Support ticketing platform. Brilo logs the issue as a ticket in Zendesk, captures the details, and shares the ticket status so clients stay informed.
IT
HubSpot
CRM and pipeline platform. Brilo logs new prospects and onboarding requests in HubSpot so the team sees them the moment a call ends.
IT
Calendly
Scheduling platform for booking appointments. Brilo reads live availability and books onboarding or service calls, so clients get a confirmed time.
IT
Stripe
Payment processing platform. Brilo can confirm a plan or card details on the call so a new client is secured before the caller hangs up.
IT
Zendesk
Support ticketing platform. Brilo logs the issue as a ticket in Zendesk, captures the details, and shares the ticket status so clients stay informed.
IT
HubSpot
CRM and pipeline platform. Brilo logs new prospects and onboarding requests in HubSpot so the team sees them the moment a call ends.
IT
Calendly
Scheduling platform for booking appointments. Brilo reads live availability and books onboarding or service calls, so clients get a confirmed time.
IT
Stripe
Payment processing platform. Brilo can confirm a plan or card details on the call so a new client is secured before the caller hangs up.
IT
Zendesk
Support ticketing platform. Brilo logs the issue as a ticket in Zendesk, captures the details, and shares the ticket status so clients stay informed.
IT
HubSpot
CRM and pipeline platform. Brilo logs new prospects and onboarding requests in HubSpot so the team sees them the moment a call ends.
IT
Calendly
Scheduling platform for booking appointments. Brilo reads live availability and books onboarding or service calls, so clients get a confirmed time.
IT
Stripe
Payment processing platform. Brilo can confirm a plan or card details on the call so a new client is secured before the caller hangs up.
IT
Zendesk
Support ticketing platform. Brilo logs the issue as a ticket in Zendesk, captures the details, and shares the ticket status so clients stay informed.
IT
HubSpot
CRM and pipeline platform. Brilo logs new prospects and onboarding requests in HubSpot so the team sees them the moment a call ends.
IT
Calendly
Scheduling platform for booking appointments. Brilo reads live availability and books onboarding or service calls, so clients get a confirmed time.
IT
Stripe
Payment processing platform. Brilo can confirm a plan or card details on the call so a new client is secured before the caller hangs up.
IT
Zendesk
Support ticketing platform. Brilo logs the issue as a ticket in Zendesk, captures the details, and shares the ticket status so clients stay informed.
IT
HubSpot
CRM and pipeline platform. Brilo logs new prospects and onboarding requests in HubSpot so the team sees them the moment a call ends.
IT
Calendly
Scheduling platform for booking appointments. Brilo reads live availability and books onboarding or service calls, so clients get a confirmed time.
IT
Stripe
Payment processing platform. Brilo can confirm a plan or card details on the call so a new client is secured before the caller hangs up.
Brilo 2.0
IT Services and MSPs Call Support
Frequently Asked Questions
Frequently Asked Questions
Answers to what MSP owners ask most before handing the phone to Brilo, from ticket calls to status questions to after-hours outages.
Answers to what MSP owners ask most before handing the phone to Brilo, from ticket calls to status questions to after-hours outages.
How does Brilo handle support calls while techs are on fixes?
How does Brilo handle support calls while techs are on fixes?
Can Brilo answer ticket status and ETA questions?
Can Brilo answer ticket status and ETA questions?
How does Brilo protect client information?
How does Brilo protect client information?
What happens with after-hours outages?
What happens with after-hours outages?
Will Brilo help us improve response times?
Will Brilo help us improve response times?
Which tools does Brilo connect with for IT services providers?
Which tools does Brilo connect with for IT services providers?
Which calls can Brilo handle on its own?
Which calls can Brilo handle on its own?
How soon can my MSP be live with Brilo?
How soon can my MSP be live with Brilo?
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community