Brilo 2.0
Front Desk Phone Coverage
Welcoming AI Virtual Receptionist for Hotels
A welcoming AI virtual receptionist for hotels that books reservations with rate plans and loyalty tiers, fields in-stay service requests through housekeeping and concierge, dispatches on-call managers for overnight room issues, and coordinates group blocks while the front desk handles check-ins.
Major Problems & Solutions
Major Problems & Solutions
Major Problems & Solutions
Reservation peaks at midday, mid-stay service requests overflowing the front desk, and overnight room emergencies all pull property managers off check-in and check-out duty.
Reservation calls peak at peak hours Reservation calls about availability, rates, and amenities peak at midday and check-in hours.
Brilo AI qualifies the dates and party size, captures loyalty program details, books the room against your inventory, confirms the rate, and texts the confirmation with check-in details.
Major Problems & Solutions
In-stay service requests stack Mid-stay calls about extra towels, late checkout, and concierge questions overflow the front desk.
Brilo AI pulls the live reservation from Oracle Opera, books the service request against housekeeping or concierge, confirms the timing, and texts the guest in real time.
After hours guest issues hit Overnight guest calls about room issues, noise complaints, and lockouts hit after the night auditor.
Brilo AI screens overnight calls against your guest issue protocol, dispatches the on-call manager for room issues or lockouts, and queues routine requests for morning.
Group and event coordination Group block bookings, wedding coordination, and event RSVP calls tie up sales managers.
Brilo AI captures group block details, walks event coordinators through pricing tiers, books the room block, and routes complex wedding coordination to the sales lead.
Brilo 2.0
Voice AI Driven for Front Desk
What the Hotel AI Virtual Receptionist Handles Across Booking, Stay, and Overnight Lines
What the Hotel AI Virtual Receptionist Handles Across Booking, Stay, and Overnight Lines
What the Hotel AI Virtual Receptionist Handles Across Booking, Stay, and Overnight Lines
What the Hotel AI Virtual Receptionist Handles Across Booking, Stay, and Overnight Lines
From reservation booking through in-stay service requests to overnight guest emergencies, the hotel virtual receptionist runs the front of house at all hours.
From reservation booking through in-stay service requests to overnight guest emergencies, the hotel virtual receptionist runs the front of house at all hours.
Booking Reservation Calls
Brilo AI books hotel reservation calls on each new guest request today. Rooms confirm fast each day.
Booking Reservation Calls
Brilo AI books hotel reservation calls on each new guest request today. Rooms confirm fast each day.
Mid Stay Requests
Brilo AI keeps hotel guest service flowing on each in stay call today. Requests land within the hour.
Late Night Calls
Brilo AI flags hotel after hours guest calls and pages on call managers. Guests reach help fast today.
Before Brilo, our front desk lost a Friday afternoon on reservation calls and in-stay service requests while guests waited at the lobby counter. The agent now handles around four out of five of those touches without a person, and our reservation-to-confirmation time fell from twenty minutes down to under five.
Director of Guest Operations
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Harborview Hospitality Group
Before Brilo, our front desk lost a Friday afternoon on reservation calls and in-stay service requests while guests waited at the lobby counter. The agent now handles around four out of five of those touches without a person, and our reservation-to-confirmation time fell from twenty minutes down to under five.
Director of Guest Operations
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Harborview Hospitality Group
Brilo 2.0
Modernize Hotel Front Desk
Bringing Brilo Online Across Hotel Booking, Stay, and Overnight Lines
Bringing Brilo Online Across Hotel Booking, Stay, and Overnight Lines
Bringing Brilo Online Across Hotel Booking, Stay, and Overnight Lines
Bringing Brilo Online Across Hotel Booking, Stay, and Overnight Lines
Whether it's a Friday afternoon reservation surge or a 2 AM lockout call, the hotel virtual receptionist stays clear for guests while the property runs.
Whether it's a Friday afternoon reservation surge or a 2 AM lockout call, the hotel virtual receptionist stays clear for guests while the property runs.
1
Wire Brilo to Your Property Stack
2
Train on Hotel Workflows
3
Deploy on Property Lines
4
Tune Performance Across Hotel Mix
Brilo 2.0
Hospitality Integrations
Oracle Opera, Cloudbeds, Stripe, and Twilio Brilo Plugs Into Live for Hotels
Oracle Opera, Cloudbeds, Stripe, and Twilio Brilo Plugs Into Live for Hotels
Oracle Opera, Cloudbeds, Stripe, and Twilio Brilo Plugs Into Live for Hotels
Oracle Opera, Cloudbeds, Stripe, and Twilio Brilo Plugs Into Live for Hotels
Room inventory, rate plans, and housekeeping schedules feed the agent in real time from the leading PMS platforms running across hotel operations.
Room inventory, rate plans, and housekeeping schedules feed the agent in real time from the leading PMS platforms running across hotel operations.
Hospitality
Oracle Opera
Brilo writes hotel reservations, guest profiles, and stay notes directly into Oracle Opera so the front desk stays aligned.
Hospitality
Cloudbeds
Brilo books hotel rooms, processes group blocks, and updates housekeeping status through Cloudbeds so the entire property stays in sync.
Hospitality
Stripe
Brilo confirms hotel deposits, incidental holds, and refund requests through Stripe so guests clear check-in without delay.
Hospitality
Twilio
Brilo dispatches hotel booking confirmation texts, room-ready alerts, and guest service messages through Twilio so guests stay informed.
Hospitality
Oracle Opera
Brilo writes hotel reservations, guest profiles, and stay notes directly into Oracle Opera so the front desk stays aligned.
Hospitality
Cloudbeds
Brilo books hotel rooms, processes group blocks, and updates housekeeping status through Cloudbeds so the entire property stays in sync.
Hospitality
Stripe
Brilo confirms hotel deposits, incidental holds, and refund requests through Stripe so guests clear check-in without delay.
Hospitality
Twilio
Brilo dispatches hotel booking confirmation texts, room-ready alerts, and guest service messages through Twilio so guests stay informed.
Hospitality
Oracle Opera
Brilo writes hotel reservations, guest profiles, and stay notes directly into Oracle Opera so the front desk stays aligned.
Hospitality
Cloudbeds
Brilo books hotel rooms, processes group blocks, and updates housekeeping status through Cloudbeds so the entire property stays in sync.
Hospitality
Stripe
Brilo confirms hotel deposits, incidental holds, and refund requests through Stripe so guests clear check-in without delay.
Hospitality
Twilio
Brilo dispatches hotel booking confirmation texts, room-ready alerts, and guest service messages through Twilio so guests stay informed.
Hospitality
Oracle Opera
Brilo writes hotel reservations, guest profiles, and stay notes directly into Oracle Opera so the front desk stays aligned.
Hospitality
Cloudbeds
Brilo books hotel rooms, processes group blocks, and updates housekeeping status through Cloudbeds so the entire property stays in sync.
Hospitality
Stripe
Brilo confirms hotel deposits, incidental holds, and refund requests through Stripe so guests clear check-in without delay.
Hospitality
Twilio
Brilo dispatches hotel booking confirmation texts, room-ready alerts, and guest service messages through Twilio so guests stay informed.
Hospitality
Oracle Opera
Brilo writes hotel reservations, guest profiles, and stay notes directly into Oracle Opera so the front desk stays aligned.
Hospitality
Cloudbeds
Brilo books hotel rooms, processes group blocks, and updates housekeeping status through Cloudbeds so the entire property stays in sync.
Hospitality
Stripe
Brilo confirms hotel deposits, incidental holds, and refund requests through Stripe so guests clear check-in without delay.
Hospitality
Twilio
Brilo dispatches hotel booking confirmation texts, room-ready alerts, and guest service messages through Twilio so guests stay informed.
Hospitality
Oracle Opera
Brilo writes hotel reservations, guest profiles, and stay notes directly into Oracle Opera so the front desk stays aligned.
Hospitality
Cloudbeds
Brilo books hotel rooms, processes group blocks, and updates housekeeping status through Cloudbeds so the entire property stays in sync.
Hospitality
Stripe
Brilo confirms hotel deposits, incidental holds, and refund requests through Stripe so guests clear check-in without delay.
Hospitality
Twilio
Brilo dispatches hotel booking confirmation texts, room-ready alerts, and guest service messages through Twilio so guests stay informed.
Hospitality
Oracle Opera
Brilo writes hotel reservations, guest profiles, and stay notes directly into Oracle Opera so the front desk stays aligned.
Hospitality
Cloudbeds
Brilo books hotel rooms, processes group blocks, and updates housekeeping status through Cloudbeds so the entire property stays in sync.
Hospitality
Stripe
Brilo confirms hotel deposits, incidental holds, and refund requests through Stripe so guests clear check-in without delay.
Hospitality
Twilio
Brilo dispatches hotel booking confirmation texts, room-ready alerts, and guest service messages through Twilio so guests stay informed.
Hospitality
Oracle Opera
Brilo writes hotel reservations, guest profiles, and stay notes directly into Oracle Opera so the front desk stays aligned.
Hospitality
Cloudbeds
Brilo books hotel rooms, processes group blocks, and updates housekeeping status through Cloudbeds so the entire property stays in sync.
Hospitality
Stripe
Brilo confirms hotel deposits, incidental holds, and refund requests through Stripe so guests clear check-in without delay.
Hospitality
Twilio
Brilo dispatches hotel booking confirmation texts, room-ready alerts, and guest service messages through Twilio so guests stay informed.
Hospitality
Oracle Opera
Brilo writes hotel reservations, guest profiles, and stay notes directly into Oracle Opera so the front desk stays aligned.
Hospitality
Cloudbeds
Brilo books hotel rooms, processes group blocks, and updates housekeeping status through Cloudbeds so the entire property stays in sync.
Hospitality
Stripe
Brilo confirms hotel deposits, incidental holds, and refund requests through Stripe so guests clear check-in without delay.
Hospitality
Twilio
Brilo dispatches hotel booking confirmation texts, room-ready alerts, and guest service messages through Twilio so guests stay informed.
Hospitality
Oracle Opera
Brilo writes hotel reservations, guest profiles, and stay notes directly into Oracle Opera so the front desk stays aligned.
Hospitality
Cloudbeds
Brilo books hotel rooms, processes group blocks, and updates housekeeping status through Cloudbeds so the entire property stays in sync.
Hospitality
Stripe
Brilo confirms hotel deposits, incidental holds, and refund requests through Stripe so guests clear check-in without delay.
Hospitality
Twilio
Brilo dispatches hotel booking confirmation texts, room-ready alerts, and guest service messages through Twilio so guests stay informed.
Hospitality
Oracle Opera
Brilo writes hotel reservations, guest profiles, and stay notes directly into Oracle Opera so the front desk stays aligned.
Hospitality
Cloudbeds
Brilo books hotel rooms, processes group blocks, and updates housekeeping status through Cloudbeds so the entire property stays in sync.
Hospitality
Stripe
Brilo confirms hotel deposits, incidental holds, and refund requests through Stripe so guests clear check-in without delay.
Hospitality
Twilio
Brilo dispatches hotel booking confirmation texts, room-ready alerts, and guest service messages through Twilio so guests stay informed.
Hospitality
Oracle Opera
Brilo writes hotel reservations, guest profiles, and stay notes directly into Oracle Opera so the front desk stays aligned.
Hospitality
Cloudbeds
Brilo books hotel rooms, processes group blocks, and updates housekeeping status through Cloudbeds so the entire property stays in sync.
Hospitality
Stripe
Brilo confirms hotel deposits, incidental holds, and refund requests through Stripe so guests clear check-in without delay.
Hospitality
Twilio
Brilo dispatches hotel booking confirmation texts, room-ready alerts, and guest service messages through Twilio so guests stay informed.
Brilo 2.0
Hotel Call Support
Frequently Asked Questions
Frequently Asked Questions
Top questions hotel operators raise when piloting Brilo on the booking, in-stay, and overnight lines.
Top questions hotel operators raise when piloting Brilo on the booking, in-stay, and overnight lines.
How does Brilo handle our hotel reservation calls?
How does Brilo handle our hotel reservation calls?
Can Brilo manage in-stay service requests like late checkout?
Can Brilo manage in-stay service requests like late checkout?
How does Brilo protect guest and payment data on calls?
How does Brilo protect guest and payment data on calls?
What happens with after hours calls about room issues or lockouts?
What happens with after hours calls about room issues or lockouts?
Will Brilo lift our reservation conversion and in-stay satisfaction?
Will Brilo lift our reservation conversion and in-stay satisfaction?
Which platforms does Brilo connect with for hotel operations?
Which platforms does Brilo connect with for hotel operations?
Which questions can Brilo handle without a person?
Which questions can Brilo handle without a person?
When can our hotel expect Brilo to go live?
When can our hotel expect Brilo to go live?
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
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Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community