Brilo 2.0

Card Desk Phone Coverage

Pump-Ready Voice AI Agent for Fuel Card and Fleet Card

Fuel card and fleet card provider call coverage that qualifies account setup calls with credit profile and vehicle count lookups, activates cards with PIN setup and driver assignment handling, resolves dispute calls with unauthorized charge and fraud review, and routes enterprise contract and route account requests while the card desk handles approvals.

Major Problems & Solutions

Major Problems & Solutions

Major Problems & Solutions

Fleet expansion account setup volume, mid-week card activation lookups, and dispute resolution calls all keep card staff off the line and away from approvals.

Account setup calls overflow Fuel card and fleet card account setup calls about credit application, vehicle count, and driver enrollment overflow during fleet expansion seasons.

Brilo AI qualifies the fleet's credit profile, vehicle count, and driver list, captures the account setup, books the card issuance, and texts the confirmation.

Major Problems & Solutions

Card activation friction Card activation calls about PIN setup, driver assignment, and spending limit configuration drag the desk off live fleet managers.

Brilo AI pulls the live card record from Salesforce, walks the manager through PIN setup, driver assignment, and spending limit configuration, and texts the activation.

Dispute resolution coordination Dispute resolution calls about unauthorized charges, fraudulent transactions, and rate disputes drag staff off live activations.

Brilo AI captures the dispute resolution request, walks the manager through unauthorized charge, fraudulent transaction, and rate dispute review, and routes complex saves to leads.

Enterprise and route accounts Enterprise contract calls and over-the-road route accounts compete with single-fleet customers during peak weeks.

Brilo AI captures enterprise contract and route account requests, walks the buyer through volume pricing and reporting, and dispatches the on-call card lead.

Brilo 2.0

Voice AI Driven for Card Desk

What the Fuel Card Voice AI Agent Handles Across Setup, Activation, and Dispute Lines

What the Fuel Card Voice AI Agent Handles Across Setup, Activation, and Dispute Lines

What the Fuel Card Voice AI Agent Handles Across Setup, Activation, and Dispute Lines

What the Fuel Card Voice AI Agent Handles Across Setup, Activation, and Dispute Lines

From account setup intake through card activation to dispute resolution and enterprise contracts, the fuel card and fleet card phone agent runs every card desk touch.

From account setup intake through card activation to dispute resolution and enterprise contracts, the fuel card and fleet card phone agent runs every card desk touch.

Account Setup Calls

Brilo AI books fleet card account setup calls per new account request today. Cards ship out same day.

Account Setup Calls

Brilo AI books fleet card account setup calls per new account request today. Cards ship out same day.

Card Activation Calls

Brilo AI keeps fuel card activation status flowing to clients on calls. Activations confirm same minute.

Dispute Resolution Calls

Brilo AI flags fuel card dispute resolution calls and routes to managers. Clients reach answers fast.

Before Brilo, our card desk lost a Monday morning on account setup calls during fleet expansion while staff worked disputes. The agent now handles around four out of five of those touches without a person, and our setup-to-active conversion lifted from half to over three out of four.

Director of Fuel Card and Fleet Card Operations

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Crestline Fuel Card and Fleet Card Providers

Before Brilo, our card desk lost a Monday morning on account setup calls during fleet expansion while staff worked disputes. The agent now handles around four out of five of those touches without a person, and our setup-to-active conversion lifted from half to over three out of four.

Director of Fuel Card and Fleet Card Operations

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Crestline Fuel Card and Fleet Card Providers

Brilo 2.0

Modernize Fuel Card Front Desk

Bringing Brilo Online Across Fuel Card Setup, Activation, and Dispute Lines

Bringing Brilo Online Across Fuel Card Setup, Activation, and Dispute Lines

Bringing Brilo Online Across Fuel Card Setup, Activation, and Dispute Lines

Bringing Brilo Online Across Fuel Card Setup, Activation, and Dispute Lines

From a fleet expansion account setup rush to a Friday dispute resolution, the fuel card and fleet card phone agent stays clear for fleets while the desk handles approvals.

From a fleet expansion account setup rush to a Friday dispute resolution, the fuel card and fleet card phone agent stays clear for fleets while the desk handles approvals.

1

Wire Brilo to Your Card Stack

2

Train on Fuel Card Workflows

3

Deploy on Card Lines

4

Tune Performance Across Card Mix

Brilo 2.0

Automotive Integrations

Salesforce, Stripe, DocuSign, and Twilio Brilo Plugs Into Live for Fuel Card and Fleet Card Providers

Salesforce, Stripe, DocuSign, and Twilio Brilo Plugs Into Live for Fuel Card and Fleet Card Providers

Salesforce, Stripe, DocuSign, and Twilio Brilo Plugs Into Live for Fuel Card and Fleet Card Providers

Salesforce, Stripe, DocuSign, and Twilio Brilo Plugs Into Live for Fuel Card and Fleet Card Providers

Credit policies, activation rules, and dispute procedures feed the agent in real time from leading card platforms running across fuel card operations.

Credit policies, activation rules, and dispute procedures feed the agent in real time from leading card platforms running across fuel card operations.

Brilo 2.0

Fuel Card Call Support

Frequently Asked Questions

Frequently Asked Questions

Top questions fuel card and fleet card teams raise when piloting Brilo on the setup, activation, and dispute lines.

Top questions fuel card and fleet card teams raise when piloting Brilo on the setup, activation, and dispute lines.

How does Brilo handle our fuel card account setup calls?

How does Brilo handle our fuel card account setup calls?

Can Brilo manage card activation calls during peak weeks?

Can Brilo manage card activation calls during peak weeks?

How does Brilo protect fleet and payment data?

How does Brilo protect fleet and payment data?

What happens with dispute resolution calls during peak weeks?

What happens with dispute resolution calls during peak weeks?

Will Brilo lift our setup-to-active conversion and dispute close rate?

Will Brilo lift our setup-to-active conversion and dispute close rate?

Which platforms does Brilo connect with for fuel card operations?

Which platforms does Brilo connect with for fuel card operations?

Which questions can Brilo handle without a person?

Which questions can Brilo handle without a person?

When can our fuel card provider expect Brilo to go live?

When can our fuel card provider expect Brilo to go live?

Never Miss a Customer Call Again. Let AI Close the Loop—24/7.

Never Miss a Customer Call Again. Let AI Close the Loop—24/7.

Never Miss a Customer Call Again. Let AI Close the Loop—24/7.

Never Miss a Customer Call Again. Let AI Close the Loop—24/7.

Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.

Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.