Brilo 2.0
Equipment-Order Phone Coverage
Equipped AI Calling Agent for Durable Medical Equipment Suppliers
Built for medical equipment, Brilo takes orders from referrals, verifies insurance and documentation, schedules delivery and setup, and handles repair and replacement calls so your team focuses on fitting patients with the right equipment.
Major Problems & Solutions
Major Problems & Solutions
Major Problems & Solutions
Equipment orders from referrals, insurance and documentation checks, delivery and setup scheduling, and repair calls keep ringing while your team is fitting patients and processing orders.
Equipment orders arrive from referrals with insurance and documentation to verify.
Brilo AI captures the prescription, ordering clinician, and equipment needed, verifies coverage and documentation, and starts the order so the equipment goes out on time.
Major Problems & Solutions
Delivery and setup need scheduling around the patient and the home.
Brilo AI schedules delivery and in-home setup, confirms the address and access details, and arranges the technician each piece of equipment requires.
Repair calls come in when equipment fails or a patient needs a replacement.
Brilo AI takes repair and replacement requests, troubleshoots common issues, schedules a service visit, and routes any safety problem straight to the clinical team.
Insurance and billing questions tie up the phones the whole afternoon.
Brilo AI answers insurance, copay, and order-status questions, checks coverage and delivery status, and routes complex cases to the right coordinator.
Brilo 2.0
Voice AI Driven for Medical Equipment
What the Durable Medical Equipment AI Calling Agent Handles Across Order, Delivery, and Repair Lines
What the Durable Medical Equipment AI Calling Agent Handles Across Order, Delivery, and Repair Lines
What the Durable Medical Equipment AI Calling Agent Handles Across Order, Delivery, and Repair Lines
What the Durable Medical Equipment AI Calling Agent Handles Across Order, Delivery, and Repair Lines
From a referral order to a delivery and setup to a repair call, Brilo's medical equipment calling agent takes orders, schedules delivery, and handles repairs without dropping a call.
From a referral order to a delivery and setup to a repair call, Brilo's medical equipment calling agent takes orders, schedules delivery, and handles repairs without dropping a call.
New Order Calls
Brilo AI takes new medical equipment orders on every referral call today. Orders log in real time now.
New Order Calls
Brilo AI takes new medical equipment orders on every referral call today. Orders log in real time now.
New Order Calls
Brilo AI takes new medical equipment orders on every referral call today. Orders log in real time now.
Delivery Setup Calls
Brilo AI books medical equipment delivery and setup on every patient call today. Techs roll same week.
Delivery Setup Calls
Brilo AI books medical equipment delivery and setup on every patient call today. Techs roll same week.
Repair Service Calls
Brilo AI fields medical equipment repair calls on every patient line today. Nurses get complex cases now.
Repair Service Calls
Brilo AI fields medical equipment repair calls on every patient line today. Nurses get complex cases now.
Before Brilo, orders stalled in insurance verification and repair calls went to voicemail while our team fit patients, so equipment shipped late. The calling agent now takes orders and schedules every delivery, and our order turnaround and patient satisfaction improved sharply.
Director of DME Operations
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Meridian Home Medical Equipment
Before Brilo, orders stalled in insurance verification and repair calls went to voicemail while our team fit patients, so equipment shipped late. The calling agent now takes orders and schedules every delivery, and our order turnaround and patient satisfaction improved sharply.
Director of DME Operations
-
Meridian Home Medical Equipment
Brilo 2.0
Streamline Medical Equipment Front Desk
Standing Brilo Up Across Equipment Order, Delivery, and Repair Lines
Standing Brilo Up Across Equipment Order, Delivery, and Repair Lines
Standing Brilo Up Across Equipment Order, Delivery, and Repair Lines
Standing Brilo Up Across Equipment Order, Delivery, and Repair Lines
Whether it is a new referral order or a broken-equipment call, the medical equipment calling agent answers in plain language and keeps every patient equipped and safe.
Whether it is a new referral order or a broken-equipment call, the medical equipment calling agent answers in plain language and keeps every patient equipped and safe.
1
Plug Brilo Into Your Equipment Stack
2
Train on Medical Equipment Pathways
3
Deploy on Medical Equipment Lines
4
Tune Performance Across Equipment Mix
Brilo 2.0
Healthcare Integrations
DME Platforms, Insurance Tools, and Delivery Schedulers Brilo Reads Live
DME Platforms, Insurance Tools, and Delivery Schedulers Brilo Reads Live
DME Platforms, Insurance Tools, and Delivery Schedulers Brilo Reads Live
DME Platforms, Insurance Tools, and Delivery Schedulers Brilo Reads Live
Brilo plugs into Brightree, Bonafide, NikoHealth, and other major DME platforms so the agent reads order queues, insurance status, and delivery calendars before it ever speaks with a caller.
Brilo plugs into Brightree, Bonafide, NikoHealth, and other major DME platforms so the agent reads order queues, insurance status, and delivery calendars before it ever speaks with a caller.
Healthcare
Brightree
Brilo reads Brightree order queues and writes new orders, delivery schedules, and repair tickets back so your equipment team works from one shared record.
Healthcare
Athenahealth
Brilo writes equipment orders, delivery confirmations, and clinical handoffs into Athenahealth so the care team shares one complete record.
Healthcare
DocuSign
Brilo captures verbal consent for equipment agreements, assignment of benefits, and records releases, then triggers the DocuSign envelopes for a patient signature.
Healthcare
Cedar
Brilo confirms equipment copays, rental costs, and patient balances through Cedar so patients understand their out-of-pocket cost before delivery.
Healthcare
Brightree
Brilo reads Brightree order queues and writes new orders, delivery schedules, and repair tickets back so your equipment team works from one shared record.
Healthcare
Athenahealth
Brilo writes equipment orders, delivery confirmations, and clinical handoffs into Athenahealth so the care team shares one complete record.
Healthcare
DocuSign
Brilo captures verbal consent for equipment agreements, assignment of benefits, and records releases, then triggers the DocuSign envelopes for a patient signature.
Healthcare
Cedar
Brilo confirms equipment copays, rental costs, and patient balances through Cedar so patients understand their out-of-pocket cost before delivery.
Healthcare
Brightree
Brilo reads Brightree order queues and writes new orders, delivery schedules, and repair tickets back so your equipment team works from one shared record.
Healthcare
Athenahealth
Brilo writes equipment orders, delivery confirmations, and clinical handoffs into Athenahealth so the care team shares one complete record.
Healthcare
DocuSign
Brilo captures verbal consent for equipment agreements, assignment of benefits, and records releases, then triggers the DocuSign envelopes for a patient signature.
Healthcare
Cedar
Brilo confirms equipment copays, rental costs, and patient balances through Cedar so patients understand their out-of-pocket cost before delivery.
Healthcare
Brightree
Brilo reads Brightree order queues and writes new orders, delivery schedules, and repair tickets back so your equipment team works from one shared record.
Healthcare
Athenahealth
Brilo writes equipment orders, delivery confirmations, and clinical handoffs into Athenahealth so the care team shares one complete record.
Healthcare
DocuSign
Brilo captures verbal consent for equipment agreements, assignment of benefits, and records releases, then triggers the DocuSign envelopes for a patient signature.
Healthcare
Cedar
Brilo confirms equipment copays, rental costs, and patient balances through Cedar so patients understand their out-of-pocket cost before delivery.
Healthcare
Brightree
Brilo reads Brightree order queues and writes new orders, delivery schedules, and repair tickets back so your equipment team works from one shared record.
Healthcare
Athenahealth
Brilo writes equipment orders, delivery confirmations, and clinical handoffs into Athenahealth so the care team shares one complete record.
Healthcare
DocuSign
Brilo captures verbal consent for equipment agreements, assignment of benefits, and records releases, then triggers the DocuSign envelopes for a patient signature.
Healthcare
Cedar
Brilo confirms equipment copays, rental costs, and patient balances through Cedar so patients understand their out-of-pocket cost before delivery.
Healthcare
Brightree
Brilo reads Brightree order queues and writes new orders, delivery schedules, and repair tickets back so your equipment team works from one shared record.
Healthcare
Athenahealth
Brilo writes equipment orders, delivery confirmations, and clinical handoffs into Athenahealth so the care team shares one complete record.
Healthcare
DocuSign
Brilo captures verbal consent for equipment agreements, assignment of benefits, and records releases, then triggers the DocuSign envelopes for a patient signature.
Healthcare
Cedar
Brilo confirms equipment copays, rental costs, and patient balances through Cedar so patients understand their out-of-pocket cost before delivery.
Healthcare
Brightree
Brilo reads Brightree order queues and writes new orders, delivery schedules, and repair tickets back so your equipment team works from one shared record.
Healthcare
Athenahealth
Brilo writes equipment orders, delivery confirmations, and clinical handoffs into Athenahealth so the care team shares one complete record.
Healthcare
DocuSign
Brilo captures verbal consent for equipment agreements, assignment of benefits, and records releases, then triggers the DocuSign envelopes for a patient signature.
Healthcare
Cedar
Brilo confirms equipment copays, rental costs, and patient balances through Cedar so patients understand their out-of-pocket cost before delivery.
Healthcare
Brightree
Brilo reads Brightree order queues and writes new orders, delivery schedules, and repair tickets back so your equipment team works from one shared record.
Healthcare
Athenahealth
Brilo writes equipment orders, delivery confirmations, and clinical handoffs into Athenahealth so the care team shares one complete record.
Healthcare
DocuSign
Brilo captures verbal consent for equipment agreements, assignment of benefits, and records releases, then triggers the DocuSign envelopes for a patient signature.
Healthcare
Cedar
Brilo confirms equipment copays, rental costs, and patient balances through Cedar so patients understand their out-of-pocket cost before delivery.
Healthcare
Brightree
Brilo reads Brightree order queues and writes new orders, delivery schedules, and repair tickets back so your equipment team works from one shared record.
Healthcare
Athenahealth
Brilo writes equipment orders, delivery confirmations, and clinical handoffs into Athenahealth so the care team shares one complete record.
Healthcare
DocuSign
Brilo captures verbal consent for equipment agreements, assignment of benefits, and records releases, then triggers the DocuSign envelopes for a patient signature.
Healthcare
Cedar
Brilo confirms equipment copays, rental costs, and patient balances through Cedar so patients understand their out-of-pocket cost before delivery.
Healthcare
Brightree
Brilo reads Brightree order queues and writes new orders, delivery schedules, and repair tickets back so your equipment team works from one shared record.
Healthcare
Athenahealth
Brilo writes equipment orders, delivery confirmations, and clinical handoffs into Athenahealth so the care team shares one complete record.
Healthcare
DocuSign
Brilo captures verbal consent for equipment agreements, assignment of benefits, and records releases, then triggers the DocuSign envelopes for a patient signature.
Healthcare
Cedar
Brilo confirms equipment copays, rental costs, and patient balances through Cedar so patients understand their out-of-pocket cost before delivery.
Healthcare
Brightree
Brilo reads Brightree order queues and writes new orders, delivery schedules, and repair tickets back so your equipment team works from one shared record.
Healthcare
Athenahealth
Brilo writes equipment orders, delivery confirmations, and clinical handoffs into Athenahealth so the care team shares one complete record.
Healthcare
DocuSign
Brilo captures verbal consent for equipment agreements, assignment of benefits, and records releases, then triggers the DocuSign envelopes for a patient signature.
Healthcare
Cedar
Brilo confirms equipment copays, rental costs, and patient balances through Cedar so patients understand their out-of-pocket cost before delivery.
Healthcare
Brightree
Brilo reads Brightree order queues and writes new orders, delivery schedules, and repair tickets back so your equipment team works from one shared record.
Healthcare
Athenahealth
Brilo writes equipment orders, delivery confirmations, and clinical handoffs into Athenahealth so the care team shares one complete record.
Healthcare
DocuSign
Brilo captures verbal consent for equipment agreements, assignment of benefits, and records releases, then triggers the DocuSign envelopes for a patient signature.
Healthcare
Cedar
Brilo confirms equipment copays, rental costs, and patient balances through Cedar so patients understand their out-of-pocket cost before delivery.
Brilo 2.0
Medical Equipment Call Support
Frequently Asked Questions
Frequently Asked Questions
Common questions on how Brilo's medical equipment calling agent covers new orders, delivery and setup, and repair service.
Common questions on how Brilo's medical equipment calling agent covers new orders, delivery and setup, and repair service.
How does the medical equipment calling agent handle new orders and repair calls at once?
How does the medical equipment calling agent handle new orders and repair calls at once?
Can the calling agent move orders through insurance so equipment ships on time?
Can the calling agent move orders through insurance so equipment ships on time?
How does Brilo protect prescriptions, coverage, and other sensitive patient data?
How does Brilo protect prescriptions, coverage, and other sensitive patient data?
What happens when a patient calls about equipment that failed or feels unsafe?
What happens when a patient calls about equipment that failed or feels unsafe?
Will Brilo improve our order turnaround and delivery on-time rate?
Will Brilo improve our order turnaround and delivery on-time rate?
Which platforms does Brilo connect with for durable medical equipment suppliers?
Which platforms does Brilo connect with for durable medical equipment suppliers?
Which calls can Brilo resolve without paging the clinical team?
Which calls can Brilo resolve without paging the clinical team?
When can our DME company expect Brilo live on the order, delivery, and repair lines?
When can our DME company expect Brilo live on the order, delivery, and repair lines?
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community