Brilo 2.0
HIPAA-Aligned Autism Therapy Clinic Virtual Receptionist
Caring AI Answering Service for ABA Therapy Clinics
ABA therapy clinics field dozens of sensitive parent calls daily, all while therapists are in session. Brilo's HIPAA-aligned AI voice agent answers every call, handles scheduling and waitlist questions, and provides consistent after-hours coverage so your clinical team stays focused on what matters most: the children in their care.
ABA therapy is intensive, structured work — and so is the administrative side. Between back-to-back sessions, complex insurance requirements, and families in emotionally demanding circumstances, front desk staff are pulled in too many directions. Brilo gives your team back their focus.
Therapists Interrupted by Parent Calls Mid-Session
Every call that pulls a therapist or supervisor out of session disrupts the structured environment ABA depends on. With high call volumes from anxious parents, the interruptions compound throughout the day.
Brilo Answers Every Call Before It Reaches the Therapy Floor
Brilo's AI receptionist intercepts all inbound calls, provides immediate, empathetic responses to parents, and only escalates truly urgent situations to staff — keeping the therapy environment calm and uninterrupted.
Major Problems & Solutions
Parents Calling for Insurance & Authorization Answers Your Team Can't Always Give
Insurance questions — prior authorizations, session limits, billing codes — arrive daily, pulling admin staff away from intake and scheduling tasks with questions that often require a callback anyway.
Scripted Insurance Answers Delivered Instantly, Complex Queries Routed to Billing
Brilo delivers your clinic's approved responses to common insurance questions 24/7. For complex authorization issues, it collects the caller's information and routes them directly to your billing team — eliminating repeated callbacks.
Multi-Therapist Scheduling Confusion Overwhelming Front Desk
Coordinating appointments across 5, 10, or 20+ therapists with different specialties and availability leads to scheduling errors, double-bookings, and frustrated families trying to reach the right person.
Intelligent Call Routing Across Your Entire Therapist Roster
Brilo can be configured with your complete therapist schedule and specialty profiles. It provides accurate availability information, captures scheduling requests, and routes calls to the right therapist's coordinator — eliminating scheduling confusion.
After-Hours Calls Going to Voicemail — Families Left Without Support
ABA therapy families often need answers outside of business hours — about session changes, urgent behavioral concerns, or upcoming appointments. Missed calls mean missed opportunities to support families when they need it most.
24/7 AI Coverage Ensures No Family Call Goes Unanswered
Brilo operates around the clock, providing consistent after-hours coverage that captures appointment requests, answers FAQs, and flags urgent concerns for follow-up — so families always feel heard, even at 9pm on a Friday.
Brilo 2.0
Designed for the unique demands of behavioral health and autism therapy — sensitive, structured, and HIPAA-aligned.
Session Authorization Questions
Brilo AI answers ABA therapy session and auth questions on each admin call. Staff handle complex cases.
Every Inquiry Captured
Brilo AI captures every ABA therapy waitlist and after-hours call each time. No family ever slips away.
Brilo 2.0
Get Brilo Running in Your ABA Clinic in 4 Simple Steps
1
Connect CentralReach or Your Practice System
2
Configure Parent Inquiry Workflows
3
Set HIPAA-Aligned Privacy Rules
4
Go Live with 24/7 AI Call Coverage
Brilo 2.0
Works with the tools ABA therapy clinics already use.
