Your Agents Are Spending Most of Their Day on Calls That Don't Need Them
Enterprise Contact Center Platforms Are Priced for Enterprises
Traditional Call Centers Can't Scale With Demand Spikes
Every Department Is Siloed and Every Handoff Loses Context
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AI contact center capabilities for healthcare, SaaS, e-commerce, financial services, real estate, insurance, home services, legal, dental, and any business handling significant inbound call volume that needs autonomous resolution, intelligent routing, and 24/7 coverage — without IT dependency.
60–70% Autonomous Resolution
Routine calls handled without agents
Intelligent Routing & Routing
Right agent, right moment, every time
Warm Transfers With Full Context
Agents briefed before they pick up
Live in One Day, Not Six Months
No IT team, no implementation project
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Autonomous Call Resolution for Routine Interactions
Brilo handles the full range of predictable, high-frequency call types — appointment booking, FAQ answers, account enquiries, order status, service pricing, and intake — completely autonomously. For most businesses, this resolves 60–70% of inbound contact volume without any agent involvement.
Intelligent Call Routing Based on Intent
Every call is routed based on what the caller actually says — not a button-press menu. Brilo understands intent from natural language, matches the call to the right agent or department, and prioritises high-value or urgent callers based on rules you configure — in real time, on every call.
Warm Transfer With Live Call Summary
When a call requires a human, Brilo prepares the receiving agent with a complete summary — caller name, reason for contact, key details, sentiment, and CRM account data — before the call connects. Agents never start a transferred call cold, and callers never repeat themselves.
Outbound Campaign Automation
Brilo handles outbound at scale alongside inbound — running appointment reminder campaigns, re-engagement calls, payment follow-ups, satisfaction surveys, and lead qualification at any volume, simultaneously, from the same platform. No separate outbound dialler required.
Real-Time Sentiment and Escalation Detection
Brilo monitors every conversation for frustration, urgency, or distress signals — escalating immediately to the right human when the situation requires it, before it becomes a complaint or a lost customer. Supervisors receive real-time visibility into which calls need intervention.
CRM, Helpdesk and Business Tool Integration
Every call outcome, transcript, resolution status, qualification score, and action taken syncs automatically to Salesforce, HubSpot, Zendesk, Zoho, and 6,000+ connected tools. Your contact center data stays accurate and your team has complete context on every customer interaction — without manual logging.
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1
Connect Your Phone Infrastructure
2
Build Your Knowledge Base and Call Flows
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Deploy Autonomous Resolution and Intelligent Routing
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Monitor, Analyse and Continuously Improve
We priced out Genesys and Talkdesk and both were going to take four months and cost more than our entire current phone budget. We deployed Brilo in an afternoon and it went live the same day. Within the first month, Brilo was autonomously resolving 64% of our inbound calls — and our agent team was spending their time on the interactions that actually need a human, not on repeating the same FAQ answers all day.
Michael R.
— Head of Customer Operations, Vantage SaaS Group
