AI Tier-One Coverage for RingCentral Contact Center Queues with Brilo AI
Brilo AI handles tier-one calls in RingCentral Contact Center, deflecting routine contacts and routing the rest with context so live agents focus on complex work.
AI Tier-One Coverage for RingCentral Contact Center Queues with Brilo AI
Brilo AI handles tier-one calls in RingCentral Contact Center, deflecting routine contacts and routing the rest with context so live agents focus on complex work.
Brilo 2.0
24/7 Queue Coverage
Deflect Routine Volume and Brief Agents on Every Escalation
Deflect Routine Volume and Brief Agents on Every Escalation
Deflect Routine Volume and Brief Agents on Every Escalation
Deflect Routine Volume and Brief Agents on Every Escalation
Brilo AI works inside RingCentral Contact Center as a tier-one agent that greets, verifies, and resolves common contacts, then hands complex calls to a person with the history attached.
Brilo AI works inside RingCentral Contact Center as a tier-one agent that greets, verifies, and resolves common contacts, then hands complex calls to a person with the history attached.
Tier One Calls
Brilo AI resolves RingCentral Contact Center tier-one calls before they queue. Agents skip the routine asks.
Queue Overflow Calls
Brilo AI absorbs RingCentral Contact Center overflow during every volume spike. Hold times drop right away.
Queue Overflow Calls
Brilo AI absorbs RingCentral Contact Center overflow during every volume spike. Hold times drop right away.
Agent Handoff Calls
Brilo AI briefs RingCentral Contact Center agents on each escalated call. Reps open the call fully informed.
Brilo 2.0
Contact Center Workflows
Shorter queues and briefed agents across your RingCentral Contact Center
Shorter queues and briefed agents across your RingCentral Contact Center
Shorter queues and briefed agents across your RingCentral Contact Center
When volume spikes in RingCentral Contact Center, hold times climb and agents burn out on repetitive questions. Brilo AI takes the first contact, resolves what it can, and only escalates with a clean summary, so the queue stays short and agents stay sharp.
Brilo 2.0
Contact Center Workflows
Shorter queues and briefed agents across your RingCentral Contact Center
When volume spikes in RingCentral Contact Center, hold times climb and agents burn out on repetitive questions. Brilo AI takes the first contact, resolves what it can, and only escalates with a clean summary, so the queue stays short and agents stay sharp.
Brilo 2.0
Voice AI for Smart Operations
Connect AI Voice Agents Across Your RingCentral Contact Center Stack
Connect AI Voice Agents Across Your RingCentral Contact Center Stack
Connect AI Voice Agents Across Your RingCentral Contact Center Stack
Connect AI Voice Agents Across Your RingCentral Contact Center Stack
Brilo AI links the RingCentral Contact Center integration to your CRM, ticketing, and workforce tools, so deflections, transcripts, and dispositions land where supervisors already report.
Brilo AI links the RingCentral Contact Center integration to your CRM, ticketing, and workforce tools, so deflections, transcripts, and dispositions land where supervisors already report.
Telephony
Salesforce
Reads and updates the Salesforce case during a call so RingCentral agents inherit a complete history on transfer.
Telephony
Zendesk
Opens or updates a Zendesk ticket from each handled call so nothing falls between voice and support.
Telephony
RingEX
Bridges callers to RingEX extensions across the business when a contact needs a specific person.
Telephony
Verint
Feeds call dispositions to Verint so workforce and quality teams see the full contact picture.
Telephony
Salesforce
Reads and updates the Salesforce case during a call so RingCentral agents inherit a complete history on transfer.
Telephony
Zendesk
Opens or updates a Zendesk ticket from each handled call so nothing falls between voice and support.
Telephony
RingEX
Bridges callers to RingEX extensions across the business when a contact needs a specific person.
Telephony
Verint
Feeds call dispositions to Verint so workforce and quality teams see the full contact picture.
Telephony
Salesforce
Reads and updates the Salesforce case during a call so RingCentral agents inherit a complete history on transfer.
Telephony
Zendesk
Opens or updates a Zendesk ticket from each handled call so nothing falls between voice and support.
Telephony
RingEX
Bridges callers to RingEX extensions across the business when a contact needs a specific person.
Telephony
Verint
Feeds call dispositions to Verint so workforce and quality teams see the full contact picture.
Telephony
Salesforce
Reads and updates the Salesforce case during a call so RingCentral agents inherit a complete history on transfer.
Telephony
Zendesk
Opens or updates a Zendesk ticket from each handled call so nothing falls between voice and support.
Telephony
RingEX
Bridges callers to RingEX extensions across the business when a contact needs a specific person.
Telephony
Verint
Feeds call dispositions to Verint so workforce and quality teams see the full contact picture.
Telephony
Salesforce
Reads and updates the Salesforce case during a call so RingCentral agents inherit a complete history on transfer.
Telephony
Zendesk
Opens or updates a Zendesk ticket from each handled call so nothing falls between voice and support.
Telephony
RingEX
Bridges callers to RingEX extensions across the business when a contact needs a specific person.
Telephony
Verint
Feeds call dispositions to Verint so workforce and quality teams see the full contact picture.
Telephony
Salesforce
Reads and updates the Salesforce case during a call so RingCentral agents inherit a complete history on transfer.
Telephony
Zendesk
Opens or updates a Zendesk ticket from each handled call so nothing falls between voice and support.
Telephony
RingEX
Bridges callers to RingEX extensions across the business when a contact needs a specific person.
Telephony
Verint
Feeds call dispositions to Verint so workforce and quality teams see the full contact picture.
Telephony
Salesforce
Reads and updates the Salesforce case during a call so RingCentral agents inherit a complete history on transfer.
Telephony
Zendesk
Opens or updates a Zendesk ticket from each handled call so nothing falls between voice and support.
Telephony
RingEX
Bridges callers to RingEX extensions across the business when a contact needs a specific person.
Telephony
Verint
Feeds call dispositions to Verint so workforce and quality teams see the full contact picture.
Telephony
Salesforce
Reads and updates the Salesforce case during a call so RingCentral agents inherit a complete history on transfer.
Telephony
Zendesk
Opens or updates a Zendesk ticket from each handled call so nothing falls between voice and support.
Telephony
RingEX
Bridges callers to RingEX extensions across the business when a contact needs a specific person.
Telephony
Verint
Feeds call dispositions to Verint so workforce and quality teams see the full contact picture.
Telephony
Salesforce
Reads and updates the Salesforce case during a call so RingCentral agents inherit a complete history on transfer.
Telephony
Zendesk
Opens or updates a Zendesk ticket from each handled call so nothing falls between voice and support.
Telephony
RingEX
Bridges callers to RingEX extensions across the business when a contact needs a specific person.
Telephony
Verint
Feeds call dispositions to Verint so workforce and quality teams see the full contact picture.
Telephony
Salesforce
Reads and updates the Salesforce case during a call so RingCentral agents inherit a complete history on transfer.
Telephony
Zendesk
Opens or updates a Zendesk ticket from each handled call so nothing falls between voice and support.
Telephony
RingEX
Bridges callers to RingEX extensions across the business when a contact needs a specific person.
Telephony
Verint
Feeds call dispositions to Verint so workforce and quality teams see the full contact picture.
Telephony
Salesforce
Reads and updates the Salesforce case during a call so RingCentral agents inherit a complete history on transfer.
Telephony
Zendesk
Opens or updates a Zendesk ticket from each handled call so nothing falls between voice and support.
Telephony
RingEX
Bridges callers to RingEX extensions across the business when a contact needs a specific person.
Telephony
Verint
Feeds call dispositions to Verint so workforce and quality teams see the full contact picture.
Telephony
Salesforce
Reads and updates the Salesforce case during a call so RingCentral agents inherit a complete history on transfer.
Telephony
Zendesk
Opens or updates a Zendesk ticket from each handled call so nothing falls between voice and support.
Telephony
RingEX
Bridges callers to RingEX extensions across the business when a contact needs a specific person.
Telephony
Verint
Feeds call dispositions to Verint so workforce and quality teams see the full contact picture.
Brilo 2.0
Integration Support
Frequently Asked Question
Frequently Asked Question
How the RingCentral Contact Center integration with Brilo AI shortens queues and briefs agents on escalations.
How the RingCentral Contact Center integration with Brilo AI shortens queues and briefs agents on escalations.
How does Brilo AI fit into RingCentral Contact Center?
How does Brilo AI fit into RingCentral Contact Center?
Can Brilo AI deflect routine RingCentral Contact Center calls?
Can Brilo AI deflect routine RingCentral Contact Center calls?
Does Brilo AI brief agents before a transfer?
Does Brilo AI brief agents before a transfer?
Will Brilo AI help during after-hours volume?
Will Brilo AI help during after-hours volume?
How does Brilo AI lower handle time and abandonment?
How does Brilo AI lower handle time and abandonment?
Is the integration suitable for large RingCentral Contact Center teams?
Is the integration suitable for large RingCentral Contact Center teams?
What contacts can Brilo AI resolve without an agent?
What contacts can Brilo AI resolve without an agent?
Can Brilo AI escalate to a live RingCentral agent?
Can Brilo AI escalate to a live RingCentral agent?
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
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Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community