Enterprise Voice AI for Behavioral Health Organizations on Netsmart

Scale behavioral health phone operations on Netsmart with Brilo AI—routing multi-program intake, triaging crisis calls, and coordinating outpatient scheduling across your organization.

Enterprise Voice AI for Behavioral Health Organizations on Netsmart

Scale behavioral health phone operations on Netsmart with Brilo AI—routing multi-program intake, triaging crisis calls, and coordinating outpatient scheduling across your organization.

Brilo 2.0

Community-Based Care Routing

Scale Patient Access Across Every Program Without Expanding Your Call Center

Scale Patient Access Across Every Program Without Expanding Your Call Center

Scale Patient Access Across Every Program Without Expanding Your Call Center

Scale Patient Access Across Every Program Without Expanding Your Call Center

Brilo AI integrates with Netsmart-powered organizations to answer patient calls, identify the appropriate program or facility, and collect intake details—so behavioral health systems can serve more people across their care continuum without adding phone staff at every site.

Brilo AI integrates with Netsmart-powered organizations to answer patient calls, identify the appropriate program or facility, and collect intake details—so behavioral health systems can serve more people across their care continuum without adding phone staff at every site.

Multi-Program Intake and Eligibility Routing

Brilo AI routes multi-program intake calls, captures presenting concerns, and books initial appointments so care teams focus on treatment delivery.

Crisis Line Triage and Emergency Escalation

Crisis calls are triaged by urgency and escalated immediately. Brilo AI ensures critical situations reach the right clinical staff without delays.

Crisis Line Triage and Emergency Escalation

Crisis calls are triaged by urgency and escalated immediately. Brilo AI ensures critical situations reach the right clinical staff without delays.

Outpatient Scheduling and Group Session Enrollment

Outpatient scheduling runs across programs automatically. Brilo AI books sessions, confirms attendance, and manages waitlists for every service line.

Brilo 2.0

Enterprise Behavioral Coverage

Multi-program patient calls across your Netsmart organization—routed by Brilo AI

Multi-program patient calls across your Netsmart organization—routed by Brilo AI

Multi-program patient calls across your Netsmart organization—routed by Brilo AI

Organizations running Netsmart operate across inpatient, outpatient, addiction treatment, and community-based programs with centralized intake teams fielding hundreds of daily calls. Brilo AI absorbs that call volume by routing each patient to the correct program and collecting eligibility details upfront, freeing intake coordinators to focus on complex cases that require human judgment.

Brilo 2.0

Enterprise Behavioral Coverage

Multi-program patient calls across your Netsmart organization—routed by Brilo AI

Organizations running Netsmart operate across inpatient, outpatient, addiction treatment, and community-based programs with centralized intake teams fielding hundreds of daily calls. Brilo AI absorbs that call volume by routing each patient to the correct program and collecting eligibility details upfront, freeing intake coordinators to focus on complex cases that require human judgment.

Brilo 2.0

Voice AI for Smart Operations

Connect AI Voice Agents to Your Netsmart Care Ecosystem

Connect AI Voice Agents to Your Netsmart Care Ecosystem

Connect AI Voice Agents to Your Netsmart Care Ecosystem

Connect AI Voice Agents to Your Netsmart Care Ecosystem

Brilo AI connects with platforms commonly used alongside Netsmart to support multi-program intake, addiction treatment coordination, outcome measurement, and population health management—so voice interactions feed into the tools your behavioral health organization relies on across every level of care.

Brilo AI connects with platforms commonly used alongside Netsmart to support multi-program intake, addiction treatment coordination, outcome measurement, and population health management—so voice interactions feed into the tools your behavioral health organization relies on across every level of care.

Brilo 2.0

Behavioral Health Enterprise Setup

Frequently Asked Question

Frequently Asked Question

Learn how Brilo AI supports enterprise behavioral health organizations running Netsmart with voice coverage that scales across inpatient, outpatient, and community-based programs.

Learn how Brilo AI supports enterprise behavioral health organizations running Netsmart with voice coverage that scales across inpatient, outpatient, and community-based programs.

How does Brilo AI support enterprise behavioral health organizations on Netsmart?

How does Brilo AI support enterprise behavioral health organizations on Netsmart?

Can Brilo AI route calls to different programs within the same organization?

Can Brilo AI route calls to different programs within the same organization?

How does Brilo AI handle crisis calls?

How does Brilo AI handle crisis calls?

Does Brilo AI collect Medicaid and insurance information during intake calls?

Does Brilo AI collect Medicaid and insurance information during intake calls?

Can Brilo AI manage calls for organizations with multiple facilities?

Can Brilo AI manage calls for organizations with multiple facilities?

How does Brilo AI support group therapy enrollment?

How does Brilo AI support group therapy enrollment?

What happens when patients call outside of business hours?

What happens when patients call outside of business hours?

Can Brilo AI support compliance and reporting requirements?

Can Brilo AI support compliance and reporting requirements?

Never Miss a Customer Call Again. Let AI Close the Loop—24/7.

Never Miss a Customer Call Again. Let AI Close the Loop—24/7.

Never Miss a Customer Call Again. Let AI Close the Loop—24/7.

Never Miss a Customer Call Again. Let AI Close the Loop—24/7.

Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.

Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.