Always-On First-Contact Resolution for 8x8 Contact Center with Brilo AI
Brilo AI fronts the 8x8 Contact Center with an always-on voice agent that screens, resolves, and routes contacts so live teams handle only what truly needs them.
Always-On First-Contact Resolution for 8x8 Contact Center with Brilo AI
Brilo AI fronts the 8x8 Contact Center with an always-on voice agent that screens, resolves, and routes contacts so live teams handle only what truly needs them.
Brilo 2.0
24/7 Contact Coverage
Screen, Resolve, and Route Contacts Before They Reach an Agent
Screen, Resolve, and Route Contacts Before They Reach an Agent
Screen, Resolve, and Route Contacts Before They Reach an Agent
Screen, Resolve, and Route Contacts Before They Reach an Agent
Brilo AI sits at the front of 8x8 Contact Center to identify why each person is calling, resolve routine contacts on the spot, and pass everything else to the right agent fully briefed.
Brilo AI sits at the front of 8x8 Contact Center to identify why each person is calling, resolve routine contacts on the spot, and pass everything else to the right agent fully briefed.
First Contact Calls
Brilo AI settles 8x8 first-contact calls without an agent every time. Wait times shrink across queues.
Caller Screening Calls
Brilo AI screens 8x8 Contact Center callers and verifies intent quickly. Right skill picks up next.
Caller Screening Calls
Brilo AI screens 8x8 Contact Center callers and verifies intent quickly. Right skill picks up next.
Context Handoff Calls
Brilo AI passes 8x8 Contact Center context to agents on transfer. Callers never repeat themselves.
Brilo 2.0
Contact Center Workflows
First-contact resolution on every 8x8 Contact Center line
First-contact resolution on every 8x8 Contact Center line
First-contact resolution on every 8x8 Contact Center line
In 8x8 Contact Center, a large share of calls are repeat questions that tie up trained agents and stretch wait times. Brilo AI answers first, settles the simple ones, and forwards the rest with a summary, so staffing stretches further without hurting service.
Brilo 2.0
Contact Center Workflows
First-contact resolution on every 8x8 Contact Center line
In 8x8 Contact Center, a large share of calls are repeat questions that tie up trained agents and stretch wait times. Brilo AI answers first, settles the simple ones, and forwards the rest with a summary, so staffing stretches further without hurting service.
Brilo 2.0
Voice AI for Smart Operations
Connect AI Voice Agents Across Your 8x8 Contact Center Stack
Connect AI Voice Agents Across Your 8x8 Contact Center Stack
Connect AI Voice Agents Across Your 8x8 Contact Center Stack
Connect AI Voice Agents Across Your 8x8 Contact Center Stack
Brilo AI joins the 8x8 Contact Center integration to your CRM, helpdesk, and analytics tools, so screenings, resolutions, and transfers feed the systems your supervisors watch.
Brilo AI joins the 8x8 Contact Center integration to your CRM, helpdesk, and analytics tools, so screenings, resolutions, and transfers feed the systems your supervisors watch.
Telephony
Salesforce
Surfaces and updates the Salesforce record mid-call so 8x8 agents receive a caller already matched to their history.
Telephony
Microsoft Teams
Alerts the right Microsoft Teams channel when an 8x8 contact needs a specialist outside the queue.
Telephony
Freshdesk
Logs each resolved or escalated contact to Freshdesk so voice and ticket history stay in one place.
Telephony
Twilio
Sends follow-up confirmations through Twilio SMS after an 8x8 Contact Center call wraps up.
Telephony
Salesforce
Surfaces and updates the Salesforce record mid-call so 8x8 agents receive a caller already matched to their history.
Telephony
Microsoft Teams
Alerts the right Microsoft Teams channel when an 8x8 contact needs a specialist outside the queue.
Telephony
Freshdesk
Logs each resolved or escalated contact to Freshdesk so voice and ticket history stay in one place.
Telephony
Twilio
Sends follow-up confirmations through Twilio SMS after an 8x8 Contact Center call wraps up.
Telephony
Salesforce
Surfaces and updates the Salesforce record mid-call so 8x8 agents receive a caller already matched to their history.
Telephony
Microsoft Teams
Alerts the right Microsoft Teams channel when an 8x8 contact needs a specialist outside the queue.
Telephony
Freshdesk
Logs each resolved or escalated contact to Freshdesk so voice and ticket history stay in one place.
Telephony
Twilio
Sends follow-up confirmations through Twilio SMS after an 8x8 Contact Center call wraps up.
Telephony
Salesforce
Surfaces and updates the Salesforce record mid-call so 8x8 agents receive a caller already matched to their history.
Telephony
Microsoft Teams
Alerts the right Microsoft Teams channel when an 8x8 contact needs a specialist outside the queue.
Telephony
Freshdesk
Logs each resolved or escalated contact to Freshdesk so voice and ticket history stay in one place.
Telephony
Twilio
Sends follow-up confirmations through Twilio SMS after an 8x8 Contact Center call wraps up.
Telephony
Salesforce
Surfaces and updates the Salesforce record mid-call so 8x8 agents receive a caller already matched to their history.
Telephony
Microsoft Teams
Alerts the right Microsoft Teams channel when an 8x8 contact needs a specialist outside the queue.
Telephony
Freshdesk
Logs each resolved or escalated contact to Freshdesk so voice and ticket history stay in one place.
Telephony
Twilio
Sends follow-up confirmations through Twilio SMS after an 8x8 Contact Center call wraps up.
Telephony
Salesforce
Surfaces and updates the Salesforce record mid-call so 8x8 agents receive a caller already matched to their history.
Telephony
Microsoft Teams
Alerts the right Microsoft Teams channel when an 8x8 contact needs a specialist outside the queue.
Telephony
Freshdesk
Logs each resolved or escalated contact to Freshdesk so voice and ticket history stay in one place.
Telephony
Twilio
Sends follow-up confirmations through Twilio SMS after an 8x8 Contact Center call wraps up.
Telephony
Salesforce
Surfaces and updates the Salesforce record mid-call so 8x8 agents receive a caller already matched to their history.
Telephony
Microsoft Teams
Alerts the right Microsoft Teams channel when an 8x8 contact needs a specialist outside the queue.
Telephony
Freshdesk
Logs each resolved or escalated contact to Freshdesk so voice and ticket history stay in one place.
Telephony
Twilio
Sends follow-up confirmations through Twilio SMS after an 8x8 Contact Center call wraps up.
Telephony
Salesforce
Surfaces and updates the Salesforce record mid-call so 8x8 agents receive a caller already matched to their history.
Telephony
Microsoft Teams
Alerts the right Microsoft Teams channel when an 8x8 contact needs a specialist outside the queue.
Telephony
Freshdesk
Logs each resolved or escalated contact to Freshdesk so voice and ticket history stay in one place.
Telephony
Twilio
Sends follow-up confirmations through Twilio SMS after an 8x8 Contact Center call wraps up.
Telephony
Salesforce
Surfaces and updates the Salesforce record mid-call so 8x8 agents receive a caller already matched to their history.
Telephony
Microsoft Teams
Alerts the right Microsoft Teams channel when an 8x8 contact needs a specialist outside the queue.
Telephony
Freshdesk
Logs each resolved or escalated contact to Freshdesk so voice and ticket history stay in one place.
Telephony
Twilio
Sends follow-up confirmations through Twilio SMS after an 8x8 Contact Center call wraps up.
Telephony
Salesforce
Surfaces and updates the Salesforce record mid-call so 8x8 agents receive a caller already matched to their history.
Telephony
Microsoft Teams
Alerts the right Microsoft Teams channel when an 8x8 contact needs a specialist outside the queue.
Telephony
Freshdesk
Logs each resolved or escalated contact to Freshdesk so voice and ticket history stay in one place.
Telephony
Twilio
Sends follow-up confirmations through Twilio SMS after an 8x8 Contact Center call wraps up.
Telephony
Salesforce
Surfaces and updates the Salesforce record mid-call so 8x8 agents receive a caller already matched to their history.
Telephony
Microsoft Teams
Alerts the right Microsoft Teams channel when an 8x8 contact needs a specialist outside the queue.
Telephony
Freshdesk
Logs each resolved or escalated contact to Freshdesk so voice and ticket history stay in one place.
Telephony
Twilio
Sends follow-up confirmations through Twilio SMS after an 8x8 Contact Center call wraps up.
Telephony
Salesforce
Surfaces and updates the Salesforce record mid-call so 8x8 agents receive a caller already matched to their history.
Telephony
Microsoft Teams
Alerts the right Microsoft Teams channel when an 8x8 contact needs a specialist outside the queue.
Telephony
Freshdesk
Logs each resolved or escalated contact to Freshdesk so voice and ticket history stay in one place.
Telephony
Twilio
Sends follow-up confirmations through Twilio SMS after an 8x8 Contact Center call wraps up.
Brilo 2.0
Integration Support
Frequently Asked Question
Frequently Asked Question
How the 8x8 Contact Center integration with Brilo AI delivers first-contact resolution and clean escalations.
How the 8x8 Contact Center integration with Brilo AI delivers first-contact resolution and clean escalations.
How does Brilo AI integrate with 8x8 Contact Center?
How does Brilo AI integrate with 8x8 Contact Center?
Can Brilo AI resolve contacts without an 8x8 agent?
Can Brilo AI resolve contacts without an 8x8 agent?
Does Brilo AI screen callers before routing in 8x8?
Does Brilo AI screen callers before routing in 8x8?
Will the 8x8 integration run outside business hours?
Will the 8x8 integration run outside business hours?
How does Brilo AI improve 8x8 wait and abandon rates?
How does Brilo AI improve 8x8 wait and abandon rates?
Is the integration ready for enterprise 8x8 deployments?
Is the integration ready for enterprise 8x8 deployments?
What can Brilo AI answer on an 8x8 contact?
What can Brilo AI answer on an 8x8 contact?
Can Brilo AI transfer an 8x8 caller to a person?
Can Brilo AI transfer an 8x8 caller to a person?
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
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Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
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Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community