Brilo 2.0
Support Line Phone Coverage
Dependable AI Voice Agent for Utility Providers
Utility providers put Brilo's AI Voice Agent on the line to answer every call, set up new service, give outage updates, answer billing questions, and cover the support line overnight, so reps spend their time on the complex accounts that need them.
Where Utility Support Lines Get Overwhelmed
Where Utility Support Lines Get Overwhelmed
Where Utility Support Lines Get Overwhelmed
During an outage the support line floods with the same questions, new customers wait on hold to start service, and after-hours callers reach a queue with no one to help, so frustration and complaints climb.
Outage calls flooding the support line
Brilo AI answers the surge during an outage, gives every caller the same accurate status and restoration estimate, and logs each report.
Major Problems & Solutions
New customers waiting to start service
Brilo AI sets up new service, verifies the address, and starts the connection order on the call, so a move-in never sits on hold.
Repeat billing and usage questions
Brilo AI answers common billing, payment, and usage questions and opens tickets for the rest, so reps stop fielding the same calls.
No live help outside business hours
Brilo AI covers the support line overnight, handling routine calls and logging outage reports so customers are never left with a dead line.
Brilo 2.0
Voice AI Driven for Utility Support Line
What the Utility AI Voice Agent Handles Across Service, Outage, and After-Hours Lines
What the Utility AI Voice Agent Handles Across Service, Outage, and After-Hours Lines
What the Utility AI Voice Agent Handles Across Service, Outage, and After-Hours Lines
What the Utility AI Voice Agent Handles Across Service, Outage, and After-Hours Lines
From new service setup to outage and billing calls to overnight support, Brilo covers the three call types that flood a utility support line.
From new service setup to outage and billing calls to overnight support, Brilo covers the three call types that flood a utility support line.
New Service Setup
Brilo AI signs up utility customers and starts their service orders. Connections get scheduled fast.
New Service Setup
Brilo AI signs up utility customers and starts their service orders. Connections get scheduled fast.
Outage And Billing
Brilo AI gives utility customers outage updates and answers billing questions. Callers skip the queue.
After-Hours Support Line
Brilo AI answers utility calls after hours and logs each outage report. New tickets open right away.
Before Brilo, a single outage buried our support line and new customers gave up waiting to start service. The voice agent now gives outage updates and starts service orders on the call, and our abandonment rate fell sharply.
Director of Customer Service
-
Riverside Utility Cooperative
Before Brilo, a single outage buried our support line and new customers gave up waiting to start service. The voice agent now gives outage updates and starts service orders on the call, and our abandonment rate fell sharply.
Director of Customer Service
-
Riverside Utility Cooperative
Brilo 2.0
Automate Utility Providers Front Desk
Bringing Brilo Online Across Utility Service, Outage, and After-Hours Lines
Bringing Brilo Online Across Utility Service, Outage, and After-Hours Lines
Bringing Brilo Online Across Utility Service, Outage, and After-Hours Lines
Bringing Brilo Online Across Utility Service, Outage, and After-Hours Lines
Whether it is a move-in setting up service or an outage surge at 2 AM, the AI Voice Agent keeps the utility line covered with steady, reassuring composure.
Whether it is a move-in setting up service or an outage surge at 2 AM, the AI Voice Agent keeps the utility line covered with steady, reassuring composure.
1
Connect Brilo to Your Utility Stack
2
Train on Your Utility Call Types
3
Deploy on Your Support Lines
4
Tune Across Your Call Mix
Brilo 2.0
Utility Integrations
The CRM, Billing, and Helpdesk Tools Brilo Reads Live
The CRM, Billing, and Helpdesk Tools Brilo Reads Live
The CRM, Billing, and Helpdesk Tools Brilo Reads Live
The CRM, Billing, and Helpdesk Tools Brilo Reads Live
Brilo plugs into the CRM, billing, and ticketing platforms utility providers already run, reading live account and outage data so callers get accurate answers without waiting for a rep.
Brilo plugs into the CRM, billing, and ticketing platforms utility providers already run, reading live account and outage data so callers get accurate answers without waiting for a rep.
Utility
Salesforce
CRM for customer accounts. Brilo reads and updates Salesforce during the call, so reps pick up with the full account history and orders are logged once.
Utility
Oracle
Utility billing and customer platform. Brilo reads account and billing data from Oracle so callers get accurate balances and usage answers.
Utility
Twilio
Cloud communications platform. Brilo runs on reliable Twilio voice and connects into your support numbers so surges and after-hours calls are answered instantly.
Utility
Zendesk
Helpdesk and ticketing platform. Brilo opens and updates Zendesk tickets on the call, so every outage report and request is tracked without manual entry.
Utility
Salesforce
CRM for customer accounts. Brilo reads and updates Salesforce during the call, so reps pick up with the full account history and orders are logged once.
Utility
Oracle
Utility billing and customer platform. Brilo reads account and billing data from Oracle so callers get accurate balances and usage answers.
Utility
Twilio
Cloud communications platform. Brilo runs on reliable Twilio voice and connects into your support numbers so surges and after-hours calls are answered instantly.
Utility
Zendesk
Helpdesk and ticketing platform. Brilo opens and updates Zendesk tickets on the call, so every outage report and request is tracked without manual entry.
Utility
Salesforce
CRM for customer accounts. Brilo reads and updates Salesforce during the call, so reps pick up with the full account history and orders are logged once.
Utility
Oracle
Utility billing and customer platform. Brilo reads account and billing data from Oracle so callers get accurate balances and usage answers.
Utility
Twilio
Cloud communications platform. Brilo runs on reliable Twilio voice and connects into your support numbers so surges and after-hours calls are answered instantly.
Utility
Zendesk
Helpdesk and ticketing platform. Brilo opens and updates Zendesk tickets on the call, so every outage report and request is tracked without manual entry.
Utility
Salesforce
CRM for customer accounts. Brilo reads and updates Salesforce during the call, so reps pick up with the full account history and orders are logged once.
Utility
Oracle
Utility billing and customer platform. Brilo reads account and billing data from Oracle so callers get accurate balances and usage answers.
Utility
Twilio
Cloud communications platform. Brilo runs on reliable Twilio voice and connects into your support numbers so surges and after-hours calls are answered instantly.
Utility
Zendesk
Helpdesk and ticketing platform. Brilo opens and updates Zendesk tickets on the call, so every outage report and request is tracked without manual entry.
Utility
Salesforce
CRM for customer accounts. Brilo reads and updates Salesforce during the call, so reps pick up with the full account history and orders are logged once.
Utility
Oracle
Utility billing and customer platform. Brilo reads account and billing data from Oracle so callers get accurate balances and usage answers.
Utility
Twilio
Cloud communications platform. Brilo runs on reliable Twilio voice and connects into your support numbers so surges and after-hours calls are answered instantly.
Utility
Zendesk
Helpdesk and ticketing platform. Brilo opens and updates Zendesk tickets on the call, so every outage report and request is tracked without manual entry.
Utility
Salesforce
CRM for customer accounts. Brilo reads and updates Salesforce during the call, so reps pick up with the full account history and orders are logged once.
Utility
Oracle
Utility billing and customer platform. Brilo reads account and billing data from Oracle so callers get accurate balances and usage answers.
Utility
Twilio
Cloud communications platform. Brilo runs on reliable Twilio voice and connects into your support numbers so surges and after-hours calls are answered instantly.
Utility
Zendesk
Helpdesk and ticketing platform. Brilo opens and updates Zendesk tickets on the call, so every outage report and request is tracked without manual entry.
Utility
Salesforce
CRM for customer accounts. Brilo reads and updates Salesforce during the call, so reps pick up with the full account history and orders are logged once.
Utility
Oracle
Utility billing and customer platform. Brilo reads account and billing data from Oracle so callers get accurate balances and usage answers.
Utility
Twilio
Cloud communications platform. Brilo runs on reliable Twilio voice and connects into your support numbers so surges and after-hours calls are answered instantly.
Utility
Zendesk
Helpdesk and ticketing platform. Brilo opens and updates Zendesk tickets on the call, so every outage report and request is tracked without manual entry.
Utility
Salesforce
CRM for customer accounts. Brilo reads and updates Salesforce during the call, so reps pick up with the full account history and orders are logged once.
Utility
Oracle
Utility billing and customer platform. Brilo reads account and billing data from Oracle so callers get accurate balances and usage answers.
Utility
Twilio
Cloud communications platform. Brilo runs on reliable Twilio voice and connects into your support numbers so surges and after-hours calls are answered instantly.
Utility
Zendesk
Helpdesk and ticketing platform. Brilo opens and updates Zendesk tickets on the call, so every outage report and request is tracked without manual entry.
Utility
Salesforce
CRM for customer accounts. Brilo reads and updates Salesforce during the call, so reps pick up with the full account history and orders are logged once.
Utility
Oracle
Utility billing and customer platform. Brilo reads account and billing data from Oracle so callers get accurate balances and usage answers.
Utility
Twilio
Cloud communications platform. Brilo runs on reliable Twilio voice and connects into your support numbers so surges and after-hours calls are answered instantly.
Utility
Zendesk
Helpdesk and ticketing platform. Brilo opens and updates Zendesk tickets on the call, so every outage report and request is tracked without manual entry.
Utility
Salesforce
CRM for customer accounts. Brilo reads and updates Salesforce during the call, so reps pick up with the full account history and orders are logged once.
Utility
Oracle
Utility billing and customer platform. Brilo reads account and billing data from Oracle so callers get accurate balances and usage answers.
Utility
Twilio
Cloud communications platform. Brilo runs on reliable Twilio voice and connects into your support numbers so surges and after-hours calls are answered instantly.
Utility
Zendesk
Helpdesk and ticketing platform. Brilo opens and updates Zendesk tickets on the call, so every outage report and request is tracked without manual entry.
Utility
Salesforce
CRM for customer accounts. Brilo reads and updates Salesforce during the call, so reps pick up with the full account history and orders are logged once.
Utility
Oracle
Utility billing and customer platform. Brilo reads account and billing data from Oracle so callers get accurate balances and usage answers.
Utility
Twilio
Cloud communications platform. Brilo runs on reliable Twilio voice and connects into your support numbers so surges and after-hours calls are answered instantly.
Utility
Zendesk
Helpdesk and ticketing platform. Brilo opens and updates Zendesk tickets on the call, so every outage report and request is tracked without manual entry.
Utility
Salesforce
CRM for customer accounts. Brilo reads and updates Salesforce during the call, so reps pick up with the full account history and orders are logged once.
Utility
Oracle
Utility billing and customer platform. Brilo reads account and billing data from Oracle so callers get accurate balances and usage answers.
Utility
Twilio
Cloud communications platform. Brilo runs on reliable Twilio voice and connects into your support numbers so surges and after-hours calls are answered instantly.
Utility
Zendesk
Helpdesk and ticketing platform. Brilo opens and updates Zendesk tickets on the call, so every outage report and request is tracked without manual entry.
Brilo 2.0
Utility Providers Call Support
Frequently Asked Questions
Frequently Asked Questions
Answers to what service leaders ask most before putting Brilo on the support line, from new service setup to outage updates to after-hours coverage.
Answers to what service leaders ask most before putting Brilo on the support line, from new service setup to outage updates to after-hours coverage.
How does Brilo handle a flood of outage calls?
How does Brilo handle a flood of outage calls?
Can Brilo set up new service on the call?
Can Brilo set up new service on the call?
How does Brilo protect customer information?
How does Brilo protect customer information?
What happens with after-hours support calls?
What happens with after-hours support calls?
Will Brilo reduce hold times and complaints?
Will Brilo reduce hold times and complaints?
Which platforms does Brilo connect with for utilities?
Which platforms does Brilo connect with for utilities?
Which calls can Brilo handle on its own?
Which calls can Brilo handle on its own?
How soon can our support line be live with Brilo?
How soon can our support line be live with Brilo?
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
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Schedule a quick call with our team to explore solutions for your needs.
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Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community