Brilo 2.0
Around-the-Clock Phone Coverage
Triage-First Conversational AI for Nurse Triage Services
Built for telephone triage, Brilo answers symptom calls, gathers the chief complaint and history, runs your triage protocols, and escalates red-flag callers so your nurses spend their time on the patients who truly need a clinician.
Major Problems & Solutions
Major Problems & Solutions
Major Problems & Solutions
Symptom intake calls, protocol questions, care-disposition requests, and red-flag escalations keep ringing while your triage nurses are already on the line with another worried patient.
Symptom calls flood the line faster than your nurses can pick up each one.
Brilo AI answers every triage call, captures the chief complaint, symptoms, and history, and structures the intake so a nurse opens a complete, ready record.
Major Problems & Solutions
Care guidance follows protocols that must be applied the same way every time.
Brilo AI runs your approved triage protocols, gives self-care guidance for low-acuity calls, and directs callers to the right level of care without guesswork.
Red-flag symptoms can hide in an ordinary-sounding call at any hour.
Brilo AI screens every call for red flags like chest pain and stroke signs, routes urgent cases to the on-call nurse, and directs emergencies to call 911.
Routine questions about hours, advice lines, and callbacks tie up the queue.
Brilo AI answers hours, callback, and general advice-line questions, checks the caller record, and routes anything clinical to the right triage nurse.
Brilo 2.0
Voice AI Driven for Telephone Triage
What the Nurse Triage Conversational AI Handles Across Intake, Guidance, and Escalation Lines
What the Nurse Triage Conversational AI Handles Across Intake, Guidance, and Escalation Lines
What the Nurse Triage Conversational AI Handles Across Intake, Guidance, and Escalation Lines
What the Nurse Triage Conversational AI Handles Across Intake, Guidance, and Escalation Lines
From a midnight symptom call to a protocol-based self-care answer to a red-flag escalation, Brilo's nurse triage conversational AI intakes callers, guides care, and escalates emergencies without dropping a call.
From a midnight symptom call to a protocol-based self-care answer to a red-flag escalation, Brilo's nurse triage conversational AI intakes callers, guides care, and escalates emergencies without dropping a call.
Triage Intake Calls
Brilo AI answers nurse triage intake calls on every patient phone line today. Charts open in real time.
Triage Intake Calls
Brilo AI answers nurse triage intake calls on every patient phone line today. Charts open in real time.
Care Guidance Calls
Brilo AI guides nurse triage callers to appropriate care on every line today. Patients reach help faster.
Urgent Escalation Calls
Brilo AI escalates nurse triage red-flag calls on every patient line today. Nurses get urgent cases now.
Before Brilo, symptom calls stacked up in the queue and our nurses could not reach every caller in time, so low-acuity calls crowded out the urgent ones. The conversational AI now intakes every call and escalates red flags, and our nurses spend their time where it matters most.
Director of Telephone Triage
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CareLine Nurse Triage Services
Before Brilo, symptom calls stacked up in the queue and our nurses could not reach every caller in time, so low-acuity calls crowded out the urgent ones. The conversational AI now intakes every call and escalates red flags, and our nurses spend their time where it matters most.
Director of Telephone Triage
-
CareLine Nurse Triage Services
Brilo 2.0
Streamline Nurse Triage Front Line
Standing Brilo Up Across Triage Intake, Guidance, and Escalation Lines
Standing Brilo Up Across Triage Intake, Guidance, and Escalation Lines
Standing Brilo Up Across Triage Intake, Guidance, and Escalation Lines
Standing Brilo Up Across Triage Intake, Guidance, and Escalation Lines
Whether it is a frightened midnight symptom call or a routine advice question, the nurse triage conversational AI answers in plain language and gets every red-flag caller to a nurse fast.
Whether it is a frightened midnight symptom call or a routine advice question, the nurse triage conversational AI answers in plain language and gets every red-flag caller to a nurse fast.
1
Plug Brilo Into Your Triage Stack
2
Train on Telephone Triage Pathways
3
Deploy on Nurse Triage Lines
4
Tune Performance Across Triage Mix
Brilo 2.0
Healthcare Integrations
Triage Platforms, Protocol Engines, and On-Call Tools Brilo Reads Live
Triage Platforms, Protocol Engines, and On-Call Tools Brilo Reads Live
Triage Platforms, Protocol Engines, and On-Call Tools Brilo Reads Live
Triage Platforms, Protocol Engines, and On-Call Tools Brilo Reads Live
Brilo plugs into TriageLogic, Epic, Athenahealth, and other major triage platforms so the agent reads your protocols, caller records, and on-call schedules before it ever speaks with a caller.
Brilo plugs into TriageLogic, Epic, Athenahealth, and other major triage platforms so the agent reads your protocols, caller records, and on-call schedules before it ever speaks with a caller.
Healthcare
Epic
Brilo reads Epic records and writes triage intakes, protocol dispositions, and escalation notes back so your nurses open a complete record on every call.
Healthcare
Athenahealth
Brilo writes nurse triage call notes, dispositions, and callbacks into Athenahealth so the care team works from one shared record.
Healthcare
DocuSign
Brilo captures verbal consent for advice-line terms and records releases, then triggers the DocuSign envelopes for a caller signature.
Healthcare
Cedar
Brilo answers any triage-program billing questions and confirms balances through Cedar so callers understand any fees up front.
Healthcare
Epic
Brilo reads Epic records and writes triage intakes, protocol dispositions, and escalation notes back so your nurses open a complete record on every call.
Healthcare
Athenahealth
Brilo writes nurse triage call notes, dispositions, and callbacks into Athenahealth so the care team works from one shared record.
Healthcare
DocuSign
Brilo captures verbal consent for advice-line terms and records releases, then triggers the DocuSign envelopes for a caller signature.
Healthcare
Cedar
Brilo answers any triage-program billing questions and confirms balances through Cedar so callers understand any fees up front.
Healthcare
Epic
Brilo reads Epic records and writes triage intakes, protocol dispositions, and escalation notes back so your nurses open a complete record on every call.
Healthcare
Athenahealth
Brilo writes nurse triage call notes, dispositions, and callbacks into Athenahealth so the care team works from one shared record.
Healthcare
DocuSign
Brilo captures verbal consent for advice-line terms and records releases, then triggers the DocuSign envelopes for a caller signature.
Healthcare
Cedar
Brilo answers any triage-program billing questions and confirms balances through Cedar so callers understand any fees up front.
Healthcare
Epic
Brilo reads Epic records and writes triage intakes, protocol dispositions, and escalation notes back so your nurses open a complete record on every call.
Healthcare
Athenahealth
Brilo writes nurse triage call notes, dispositions, and callbacks into Athenahealth so the care team works from one shared record.
Healthcare
DocuSign
Brilo captures verbal consent for advice-line terms and records releases, then triggers the DocuSign envelopes for a caller signature.
Healthcare
Cedar
Brilo answers any triage-program billing questions and confirms balances through Cedar so callers understand any fees up front.
Healthcare
Epic
Brilo reads Epic records and writes triage intakes, protocol dispositions, and escalation notes back so your nurses open a complete record on every call.
Healthcare
Athenahealth
Brilo writes nurse triage call notes, dispositions, and callbacks into Athenahealth so the care team works from one shared record.
Healthcare
DocuSign
Brilo captures verbal consent for advice-line terms and records releases, then triggers the DocuSign envelopes for a caller signature.
Healthcare
Cedar
Brilo answers any triage-program billing questions and confirms balances through Cedar so callers understand any fees up front.
Healthcare
Epic
Brilo reads Epic records and writes triage intakes, protocol dispositions, and escalation notes back so your nurses open a complete record on every call.
Healthcare
Athenahealth
Brilo writes nurse triage call notes, dispositions, and callbacks into Athenahealth so the care team works from one shared record.
Healthcare
DocuSign
Brilo captures verbal consent for advice-line terms and records releases, then triggers the DocuSign envelopes for a caller signature.
Healthcare
Cedar
Brilo answers any triage-program billing questions and confirms balances through Cedar so callers understand any fees up front.
Healthcare
Epic
Brilo reads Epic records and writes triage intakes, protocol dispositions, and escalation notes back so your nurses open a complete record on every call.
Healthcare
Athenahealth
Brilo writes nurse triage call notes, dispositions, and callbacks into Athenahealth so the care team works from one shared record.
Healthcare
DocuSign
Brilo captures verbal consent for advice-line terms and records releases, then triggers the DocuSign envelopes for a caller signature.
Healthcare
Cedar
Brilo answers any triage-program billing questions and confirms balances through Cedar so callers understand any fees up front.
Healthcare
Epic
Brilo reads Epic records and writes triage intakes, protocol dispositions, and escalation notes back so your nurses open a complete record on every call.
Healthcare
Athenahealth
Brilo writes nurse triage call notes, dispositions, and callbacks into Athenahealth so the care team works from one shared record.
Healthcare
DocuSign
Brilo captures verbal consent for advice-line terms and records releases, then triggers the DocuSign envelopes for a caller signature.
Healthcare
Cedar
Brilo answers any triage-program billing questions and confirms balances through Cedar so callers understand any fees up front.
Healthcare
Epic
Brilo reads Epic records and writes triage intakes, protocol dispositions, and escalation notes back so your nurses open a complete record on every call.
Healthcare
Athenahealth
Brilo writes nurse triage call notes, dispositions, and callbacks into Athenahealth so the care team works from one shared record.
Healthcare
DocuSign
Brilo captures verbal consent for advice-line terms and records releases, then triggers the DocuSign envelopes for a caller signature.
Healthcare
Cedar
Brilo answers any triage-program billing questions and confirms balances through Cedar so callers understand any fees up front.
Healthcare
Epic
Brilo reads Epic records and writes triage intakes, protocol dispositions, and escalation notes back so your nurses open a complete record on every call.
Healthcare
Athenahealth
Brilo writes nurse triage call notes, dispositions, and callbacks into Athenahealth so the care team works from one shared record.
Healthcare
DocuSign
Brilo captures verbal consent for advice-line terms and records releases, then triggers the DocuSign envelopes for a caller signature.
Healthcare
Cedar
Brilo answers any triage-program billing questions and confirms balances through Cedar so callers understand any fees up front.
Healthcare
Epic
Brilo reads Epic records and writes triage intakes, protocol dispositions, and escalation notes back so your nurses open a complete record on every call.
Healthcare
Athenahealth
Brilo writes nurse triage call notes, dispositions, and callbacks into Athenahealth so the care team works from one shared record.
Healthcare
DocuSign
Brilo captures verbal consent for advice-line terms and records releases, then triggers the DocuSign envelopes for a caller signature.
Healthcare
Cedar
Brilo answers any triage-program billing questions and confirms balances through Cedar so callers understand any fees up front.
Healthcare
Epic
Brilo reads Epic records and writes triage intakes, protocol dispositions, and escalation notes back so your nurses open a complete record on every call.
Healthcare
Athenahealth
Brilo writes nurse triage call notes, dispositions, and callbacks into Athenahealth so the care team works from one shared record.
Healthcare
DocuSign
Brilo captures verbal consent for advice-line terms and records releases, then triggers the DocuSign envelopes for a caller signature.
Healthcare
Cedar
Brilo answers any triage-program billing questions and confirms balances through Cedar so callers understand any fees up front.
Brilo 2.0
Nurse Triage Call Support
Frequently Asked Questions
Frequently Asked Questions
Common questions on how Brilo's nurse triage conversational AI covers symptom intake, protocol guidance, and urgent escalation.
Common questions on how Brilo's nurse triage conversational AI covers symptom intake, protocol guidance, and urgent escalation.
How does the nurse triage conversational AI handle symptom intake and escalation at once?
How does the nurse triage conversational AI handle symptom intake and escalation at once?
Will the conversational AI always escalate true emergencies?
Will the conversational AI always escalate true emergencies?
How does Brilo protect symptoms, histories, and other sensitive caller data?
How does Brilo protect symptoms, histories, and other sensitive caller data?
What happens with after-hours calls when every nurse is already on the line?
What happens with after-hours calls when every nurse is already on the line?
Will Brilo improve our answer rate and escalation accuracy?
Will Brilo improve our answer rate and escalation accuracy?
Which platforms does Brilo connect with for nurse triage services?
Which platforms does Brilo connect with for nurse triage services?
Which calls can Brilo resolve without paging a nurse?
Which calls can Brilo resolve without paging a nurse?
When can our triage service expect Brilo live on the intake, guidance, and escalation lines?
When can our triage service expect Brilo live on the intake, guidance, and escalation lines?
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
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Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community