Brilo 2.0
Service Lane Phone Coverage
Dependable AI Voice Assistant for Dealership Service Departments
A voice assistant trained on dealership service workflows that intakes morning service drops, posts mid-shift repair order updates, dispatches after-hours roadside help, and answers recall and warranty questions while advisors work the lane.
Major Problems & Solutions
Major Problems & Solutions
Major Problems & Solutions
Service drives drowning in morning service drops and mid-shift status update calls leave RO close rates and CSI scores bleeding before lunch even hits.
Service drop volume overflows Morning service drop calls and check-engine questions overflow the advisor line.
Brilo AI qualifies the vehicle, captures the concern, books the diagnostic appointment with the right tech, and texts the drop-off and loaner window to the customer.
Major Problems & Solutions
Repair order updates lag Mid-day status update calls pile up while advisors are walking lanes.
Brilo AI pulls the live RO from CDK, walks the customer through current status, confirms additional work approvals, and texts the new pickup window in real time.
After hours roadside calls Loaner emergencies, breakdowns, and overnight drop questions hit after the desk closes.
Brilo AI screens roadside calls against your loaner safety protocol, dispatches the on-call service manager for stranded drivers, and queues routine drop questions for morning.
Recall and warranty questions VIN recall lookups and warranty coverage questions tie up the parts line.
Brilo AI looks up VIN-level recall and warranty coverage, walks customers through covered work, captures verbal authorization, and routes complex parts cases to the team.
Brilo 2.0
Voice AI Driven for Service Lane
What the Dealership Service AI Voice Assistant Handles Across Drop, RO, and Roadside Lines
What the Dealership Service AI Voice Assistant Handles Across Drop, RO, and Roadside Lines
What the Dealership Service AI Voice Assistant Handles Across Drop, RO, and Roadside Lines
What the Dealership Service AI Voice Assistant Handles Across Drop, RO, and Roadside Lines
From the morning drop rush through mid-shift repair status to a late roadside loaner call, the dealership voice assistant handles every advisor touch.
From the morning drop rush through mid-shift repair status to a late roadside loaner call, the dealership voice assistant handles every advisor touch.
Service Drop Calls
Brilo AI books dealership service drop appointments on each new customer call. Lanes load up fast today.
Service Drop Calls
Brilo AI books dealership service drop appointments on each new customer call. Lanes load up fast today.
Repair Order Status
Brilo AI keeps dealership service repair status flowing to owners on each call. Pickups land on time fast.
After Hours Roadside
Brilo AI flags after hours dealership roadside calls and pages on call managers. Drivers get help fast.
Before Brilo, our advisors lost a Monday morning on drop calls and status update questions while customers waited on hold. The agent now handles around four out of five of those touches without a person, and our service drop-to-write time fell from forty minutes down to under fifteen.
Service Director
-
Lakeview Auto Group Service
Before Brilo, our advisors lost a Monday morning on drop calls and status update questions while customers waited on hold. The agent now handles around four out of five of those touches without a person, and our service drop-to-write time fell from forty minutes down to under fifteen.
Service Director
-
Lakeview Auto Group Service
Brilo 2.0
Modernize Dealership Service Front Desk
Bringing Brilo Online Across Dealership Service Drop, RO, and Roadside Lines
Bringing Brilo Online Across Dealership Service Drop, RO, and Roadside Lines
Bringing Brilo Online Across Dealership Service Drop, RO, and Roadside Lines
Bringing Brilo Online Across Dealership Service Drop, RO, and Roadside Lines
From a Monday morning drop rush to a stranded loaner driver on the highway at 9 PM, the dealership voice assistant runs the lane while advisors work the floor.
From a Monday morning drop rush to a stranded loaner driver on the highway at 9 PM, the dealership voice assistant runs the lane while advisors work the floor.
1
Wire Brilo to Your Service Stack
2
Train on Service Workflows
3
Deploy on Service Lines
4
Tune Performance Across Service Mix
Brilo 2.0
Automotive Integrations
CDK, Reynolds, DocuSign, and Twilio Brilo Plugs Into Live for Dealership Service
CDK, Reynolds, DocuSign, and Twilio Brilo Plugs Into Live for Dealership Service
CDK, Reynolds, DocuSign, and Twilio Brilo Plugs Into Live for Dealership Service
CDK, Reynolds, DocuSign, and Twilio Brilo Plugs Into Live for Dealership Service
Brilo wires into CDK Global, Reynolds and Reynolds, Dealertrack, Tekion, and most dealership platforms so the AI voice assistant reads repair orders, loaner inventory, and warranty rules mid-call.
Brilo wires into CDK Global, Reynolds and Reynolds, Dealertrack, Tekion, and most dealership platforms so the AI voice assistant reads repair orders, loaner inventory, and warranty rules mid-call.
Automotive
CDK Global
Brilo writes service intake encounters, repair order updates, and customer pay notes directly into CDK Global so advisors keep the lane moving.
Automotive
Reynolds and Reynolds
Brilo logs dealership service department visits, parts orders, and loaner check-outs into Reynolds and Reynolds so the shop floor stays in sync.
Automotive
DocuSign
Brilo captures verbal authorization for repair estimates and additional work, then triggers DocuSign envelopes customers sign on the spot.
Automotive
Twilio
Brilo confirms drop-off and pickup texts, dispatches loaner and shuttle messages, and routes service alerts through Twilio so customers stay informed.
Automotive
CDK Global
Brilo writes service intake encounters, repair order updates, and customer pay notes directly into CDK Global so advisors keep the lane moving.
Automotive
Reynolds and Reynolds
Brilo logs dealership service department visits, parts orders, and loaner check-outs into Reynolds and Reynolds so the shop floor stays in sync.
Automotive
DocuSign
Brilo captures verbal authorization for repair estimates and additional work, then triggers DocuSign envelopes customers sign on the spot.
Automotive
Twilio
Brilo confirms drop-off and pickup texts, dispatches loaner and shuttle messages, and routes service alerts through Twilio so customers stay informed.
Automotive
CDK Global
Brilo writes service intake encounters, repair order updates, and customer pay notes directly into CDK Global so advisors keep the lane moving.
Automotive
Reynolds and Reynolds
Brilo logs dealership service department visits, parts orders, and loaner check-outs into Reynolds and Reynolds so the shop floor stays in sync.
Automotive
DocuSign
Brilo captures verbal authorization for repair estimates and additional work, then triggers DocuSign envelopes customers sign on the spot.
Automotive
Twilio
Brilo confirms drop-off and pickup texts, dispatches loaner and shuttle messages, and routes service alerts through Twilio so customers stay informed.
Automotive
CDK Global
Brilo writes service intake encounters, repair order updates, and customer pay notes directly into CDK Global so advisors keep the lane moving.
Automotive
Reynolds and Reynolds
Brilo logs dealership service department visits, parts orders, and loaner check-outs into Reynolds and Reynolds so the shop floor stays in sync.
Automotive
DocuSign
Brilo captures verbal authorization for repair estimates and additional work, then triggers DocuSign envelopes customers sign on the spot.
Automotive
Twilio
Brilo confirms drop-off and pickup texts, dispatches loaner and shuttle messages, and routes service alerts through Twilio so customers stay informed.
Automotive
CDK Global
Brilo writes service intake encounters, repair order updates, and customer pay notes directly into CDK Global so advisors keep the lane moving.
Automotive
Reynolds and Reynolds
Brilo logs dealership service department visits, parts orders, and loaner check-outs into Reynolds and Reynolds so the shop floor stays in sync.
Automotive
DocuSign
Brilo captures verbal authorization for repair estimates and additional work, then triggers DocuSign envelopes customers sign on the spot.
Automotive
Twilio
Brilo confirms drop-off and pickup texts, dispatches loaner and shuttle messages, and routes service alerts through Twilio so customers stay informed.
Automotive
CDK Global
Brilo writes service intake encounters, repair order updates, and customer pay notes directly into CDK Global so advisors keep the lane moving.
Automotive
Reynolds and Reynolds
Brilo logs dealership service department visits, parts orders, and loaner check-outs into Reynolds and Reynolds so the shop floor stays in sync.
Automotive
DocuSign
Brilo captures verbal authorization for repair estimates and additional work, then triggers DocuSign envelopes customers sign on the spot.
Automotive
Twilio
Brilo confirms drop-off and pickup texts, dispatches loaner and shuttle messages, and routes service alerts through Twilio so customers stay informed.
Automotive
CDK Global
Brilo writes service intake encounters, repair order updates, and customer pay notes directly into CDK Global so advisors keep the lane moving.
Automotive
Reynolds and Reynolds
Brilo logs dealership service department visits, parts orders, and loaner check-outs into Reynolds and Reynolds so the shop floor stays in sync.
Automotive
DocuSign
Brilo captures verbal authorization for repair estimates and additional work, then triggers DocuSign envelopes customers sign on the spot.
Automotive
Twilio
Brilo confirms drop-off and pickup texts, dispatches loaner and shuttle messages, and routes service alerts through Twilio so customers stay informed.
Automotive
CDK Global
Brilo writes service intake encounters, repair order updates, and customer pay notes directly into CDK Global so advisors keep the lane moving.
Automotive
Reynolds and Reynolds
Brilo logs dealership service department visits, parts orders, and loaner check-outs into Reynolds and Reynolds so the shop floor stays in sync.
Automotive
DocuSign
Brilo captures verbal authorization for repair estimates and additional work, then triggers DocuSign envelopes customers sign on the spot.
Automotive
Twilio
Brilo confirms drop-off and pickup texts, dispatches loaner and shuttle messages, and routes service alerts through Twilio so customers stay informed.
Automotive
CDK Global
Brilo writes service intake encounters, repair order updates, and customer pay notes directly into CDK Global so advisors keep the lane moving.
Automotive
Reynolds and Reynolds
Brilo logs dealership service department visits, parts orders, and loaner check-outs into Reynolds and Reynolds so the shop floor stays in sync.
Automotive
DocuSign
Brilo captures verbal authorization for repair estimates and additional work, then triggers DocuSign envelopes customers sign on the spot.
Automotive
Twilio
Brilo confirms drop-off and pickup texts, dispatches loaner and shuttle messages, and routes service alerts through Twilio so customers stay informed.
Automotive
CDK Global
Brilo writes service intake encounters, repair order updates, and customer pay notes directly into CDK Global so advisors keep the lane moving.
Automotive
Reynolds and Reynolds
Brilo logs dealership service department visits, parts orders, and loaner check-outs into Reynolds and Reynolds so the shop floor stays in sync.
Automotive
DocuSign
Brilo captures verbal authorization for repair estimates and additional work, then triggers DocuSign envelopes customers sign on the spot.
Automotive
Twilio
Brilo confirms drop-off and pickup texts, dispatches loaner and shuttle messages, and routes service alerts through Twilio so customers stay informed.
Automotive
CDK Global
Brilo writes service intake encounters, repair order updates, and customer pay notes directly into CDK Global so advisors keep the lane moving.
Automotive
Reynolds and Reynolds
Brilo logs dealership service department visits, parts orders, and loaner check-outs into Reynolds and Reynolds so the shop floor stays in sync.
Automotive
DocuSign
Brilo captures verbal authorization for repair estimates and additional work, then triggers DocuSign envelopes customers sign on the spot.
Automotive
Twilio
Brilo confirms drop-off and pickup texts, dispatches loaner and shuttle messages, and routes service alerts through Twilio so customers stay informed.
Automotive
CDK Global
Brilo writes service intake encounters, repair order updates, and customer pay notes directly into CDK Global so advisors keep the lane moving.
Automotive
Reynolds and Reynolds
Brilo logs dealership service department visits, parts orders, and loaner check-outs into Reynolds and Reynolds so the shop floor stays in sync.
Automotive
DocuSign
Brilo captures verbal authorization for repair estimates and additional work, then triggers DocuSign envelopes customers sign on the spot.
Automotive
Twilio
Brilo confirms drop-off and pickup texts, dispatches loaner and shuttle messages, and routes service alerts through Twilio so customers stay informed.
Brilo 2.0
Service Lane Call Support
Frequently Asked Questions
Frequently Asked Questions
What dealership service operators ask most when bringing Brilo onto the service drop, repair order, and roadside lines.
What dealership service operators ask most when bringing Brilo onto the service drop, repair order, and roadside lines.
How does Brilo handle our dealership service drop calls?
How does Brilo handle our dealership service drop calls?
Can Brilo manage repair order status updates mid-shift?
Can Brilo manage repair order status updates mid-shift?
How does Brilo protect customer and vehicle data on calls?
How does Brilo protect customer and vehicle data on calls?
What happens with after hours calls about loaners or breakdowns?
What happens with after hours calls about loaners or breakdowns?
Will Brilo lift our CSI scores and service throughput?
Will Brilo lift our CSI scores and service throughput?
Which platforms does Brilo connect with for dealership service?
Which platforms does Brilo connect with for dealership service?
Which questions can Brilo handle without a person?
Which questions can Brilo handle without a person?
When can our service department expect Brilo to go live?
When can our service department expect Brilo to go live?
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community