Brilo 2.0
Member-Grade Phone Coverage
Customer-First AI Receptionist for Concierge Medicine Practices and Members
Brilo's AI receptionist for concierge medicine answers member calls instantly, schedules same-day visits, and handles travel and aftercare requests so the physician stays one-on-one with the patient.
Major Problems & Solutions
Major Problems & Solutions
Major Problems & Solutions
Voice AI built for the member calls a concierge physician cannot break a one-on-one visit to take.
Member calls compete with the physician's one-on-one visits.
Brilo AI picks up member calls instantly, books same-day visits, and routes only true clinical questions to the concierge physician.
Major Problems & Solutions
VIP scheduling demands stress small practice teams.
Brilo AI reads each member's preferences, books their preferred provider in the right room, and confirms by SMS or secure portal.
Travel and overseas calls hit the line at 3 AM local time.
Brilo AI answers around the clock and across time zones, captures travel-medicine concerns, and pages the physician when a real issue surfaces.
Lab result questions interrupt clinical work mid-day.
Brilo AI shares routine result interpretations from your written playbook and only escalates abnormal panels to the concierge physician.
Brilo 2.0
Voice AI Driven for Concierge Practices
What the Concierge Medicine AI Receptionist Handles for Members
What the Concierge Medicine AI Receptionist Handles for Members
What the Concierge Medicine AI Receptionist Handles for Members
What the Concierge Medicine AI Receptionist Handles for Members
From the welcome call after onboarding to the late-night travel question from Rome, Brilo's ai receptionist for concierge medicine answers every member touch with physician answering service polish.
From the welcome call after onboarding to the late-night travel question from Rome, Brilo's ai receptionist for concierge medicine answers every member touch with physician answering service polish.
Member Access Calls
Brilo AI books concierge members on every direct access call without staff. Same day visits land today.
Member Access Calls
Brilo AI books concierge members on every direct access call without staff. Same day visits land today.
Lab Result Calls
Brilo AI drafts concierge lab results on every member call without staff. Abnormals reach the doctor fast.
Worldwide Travel Calls
Brilo AI fields concierge travel calls on every member trip without staff. The doctor reaches emergencies.
Before Brilo, my doctor was answering 2 AM member texts about jet lag and lost prescriptions. The agent now closes more than 70% of those touches without paging him, and member NPS climbed eight points.
Concierge Practice Director
-
Cedar Mountain Concierge Group
Before Brilo, my doctor was answering 2 AM member texts about jet lag and lost prescriptions. The agent now closes more than 70% of those touches without paging him, and member NPS climbed eight points.
Concierge Practice Director
-
Cedar Mountain Concierge Group
Brilo 2.0
Automate Concierge Front Desk
Rolling Out the Concierge Medicine AI Receptionist for Members
Rolling Out the Concierge Medicine AI Receptionist for Members
Rolling Out the Concierge Medicine AI Receptionist for Members
Rolling Out the Concierge Medicine AI Receptionist for Members
From the welcome-call cadence after enrollment to the overnight travel-question routine, Brilo's ai receptionist for concierge medicine handles overflow with hipaa compliant answering service guardrails.
From the welcome-call cadence after enrollment to the overnight travel-question routine, Brilo's ai receptionist for concierge medicine handles overflow with hipaa compliant answering service guardrails.
1
Wire In Your Concierge EHR
2
Train on Member-Care Scenarios
3
Deploy on Member Lines
4
Monitor & Improve Call Performance
Brilo 2.0
Healthcare Integrations
Systems the Concierge Medicine AI Receptionist Connects To
Systems the Concierge Medicine AI Receptionist Connects To
Systems the Concierge Medicine AI Receptionist Connects To
Systems the Concierge Medicine AI Receptionist Connects To
Brilo bridges AthenaHealth, Elation Health, Charm Health, and most concierge-friendly EHRs so the receptionist reads member preferences, travel notes, and visit history mid-call.
Brilo bridges AthenaHealth, Elation Health, Charm Health, and most concierge-friendly EHRs so the receptionist reads member preferences, travel notes, and visit history mid-call.
Healthcare
Athenahealth
Brilo writes member call notes, same-day bookings, and travel concerns directly into Athenahealth so the concierge team starts each shift with a clean queue.
Healthcare
Klara
Brilo sends member follow-up touches through Klara, keeping conversations in the same secure channel members already use between visits.
Healthcare
Zoom
Brilo books telehealth sessions on Zoom for members traveling or who prefer virtual care, sending invites and member-portal links automatically.
Healthcare
Salesforce
Member onboarding touches, retention check-ins, and lapsed-renewal alerts feed into Salesforce so concierge teams see which members need a personal call.
Healthcare
Athenahealth
Brilo writes member call notes, same-day bookings, and travel concerns directly into Athenahealth so the concierge team starts each shift with a clean queue.
Healthcare
Klara
Brilo sends member follow-up touches through Klara, keeping conversations in the same secure channel members already use between visits.
Healthcare
Zoom
Brilo books telehealth sessions on Zoom for members traveling or who prefer virtual care, sending invites and member-portal links automatically.
Healthcare
Salesforce
Member onboarding touches, retention check-ins, and lapsed-renewal alerts feed into Salesforce so concierge teams see which members need a personal call.
Healthcare
Athenahealth
Brilo writes member call notes, same-day bookings, and travel concerns directly into Athenahealth so the concierge team starts each shift with a clean queue.
Healthcare
Klara
Brilo sends member follow-up touches through Klara, keeping conversations in the same secure channel members already use between visits.
Healthcare
Zoom
Brilo books telehealth sessions on Zoom for members traveling or who prefer virtual care, sending invites and member-portal links automatically.
Healthcare
Salesforce
Member onboarding touches, retention check-ins, and lapsed-renewal alerts feed into Salesforce so concierge teams see which members need a personal call.
Healthcare
Athenahealth
Brilo writes member call notes, same-day bookings, and travel concerns directly into Athenahealth so the concierge team starts each shift with a clean queue.
Healthcare
Klara
Brilo sends member follow-up touches through Klara, keeping conversations in the same secure channel members already use between visits.
Healthcare
Zoom
Brilo books telehealth sessions on Zoom for members traveling or who prefer virtual care, sending invites and member-portal links automatically.
Healthcare
Salesforce
Member onboarding touches, retention check-ins, and lapsed-renewal alerts feed into Salesforce so concierge teams see which members need a personal call.
Healthcare
Athenahealth
Brilo writes member call notes, same-day bookings, and travel concerns directly into Athenahealth so the concierge team starts each shift with a clean queue.
Healthcare
Klara
Brilo sends member follow-up touches through Klara, keeping conversations in the same secure channel members already use between visits.
Healthcare
Zoom
Brilo books telehealth sessions on Zoom for members traveling or who prefer virtual care, sending invites and member-portal links automatically.
Healthcare
Salesforce
Member onboarding touches, retention check-ins, and lapsed-renewal alerts feed into Salesforce so concierge teams see which members need a personal call.
Healthcare
Athenahealth
Brilo writes member call notes, same-day bookings, and travel concerns directly into Athenahealth so the concierge team starts each shift with a clean queue.
Healthcare
Klara
Brilo sends member follow-up touches through Klara, keeping conversations in the same secure channel members already use between visits.
Healthcare
Zoom
Brilo books telehealth sessions on Zoom for members traveling or who prefer virtual care, sending invites and member-portal links automatically.
Healthcare
Salesforce
Member onboarding touches, retention check-ins, and lapsed-renewal alerts feed into Salesforce so concierge teams see which members need a personal call.
Healthcare
Athenahealth
Brilo writes member call notes, same-day bookings, and travel concerns directly into Athenahealth so the concierge team starts each shift with a clean queue.
Healthcare
Klara
Brilo sends member follow-up touches through Klara, keeping conversations in the same secure channel members already use between visits.
Healthcare
Zoom
Brilo books telehealth sessions on Zoom for members traveling or who prefer virtual care, sending invites and member-portal links automatically.
Healthcare
Salesforce
Member onboarding touches, retention check-ins, and lapsed-renewal alerts feed into Salesforce so concierge teams see which members need a personal call.
Healthcare
Athenahealth
Brilo writes member call notes, same-day bookings, and travel concerns directly into Athenahealth so the concierge team starts each shift with a clean queue.
Healthcare
Klara
Brilo sends member follow-up touches through Klara, keeping conversations in the same secure channel members already use between visits.
Healthcare
Zoom
Brilo books telehealth sessions on Zoom for members traveling or who prefer virtual care, sending invites and member-portal links automatically.
Healthcare
Salesforce
Member onboarding touches, retention check-ins, and lapsed-renewal alerts feed into Salesforce so concierge teams see which members need a personal call.
Healthcare
Athenahealth
Brilo writes member call notes, same-day bookings, and travel concerns directly into Athenahealth so the concierge team starts each shift with a clean queue.
Healthcare
Klara
Brilo sends member follow-up touches through Klara, keeping conversations in the same secure channel members already use between visits.
Healthcare
Zoom
Brilo books telehealth sessions on Zoom for members traveling or who prefer virtual care, sending invites and member-portal links automatically.
Healthcare
Salesforce
Member onboarding touches, retention check-ins, and lapsed-renewal alerts feed into Salesforce so concierge teams see which members need a personal call.
Healthcare
Athenahealth
Brilo writes member call notes, same-day bookings, and travel concerns directly into Athenahealth so the concierge team starts each shift with a clean queue.
Healthcare
Klara
Brilo sends member follow-up touches through Klara, keeping conversations in the same secure channel members already use between visits.
Healthcare
Zoom
Brilo books telehealth sessions on Zoom for members traveling or who prefer virtual care, sending invites and member-portal links automatically.
Healthcare
Salesforce
Member onboarding touches, retention check-ins, and lapsed-renewal alerts feed into Salesforce so concierge teams see which members need a personal call.
Healthcare
Athenahealth
Brilo writes member call notes, same-day bookings, and travel concerns directly into Athenahealth so the concierge team starts each shift with a clean queue.
Healthcare
Klara
Brilo sends member follow-up touches through Klara, keeping conversations in the same secure channel members already use between visits.
Healthcare
Zoom
Brilo books telehealth sessions on Zoom for members traveling or who prefer virtual care, sending invites and member-portal links automatically.
Healthcare
Salesforce
Member onboarding touches, retention check-ins, and lapsed-renewal alerts feed into Salesforce so concierge teams see which members need a personal call.
Healthcare
Athenahealth
Brilo writes member call notes, same-day bookings, and travel concerns directly into Athenahealth so the concierge team starts each shift with a clean queue.
Healthcare
Klara
Brilo sends member follow-up touches through Klara, keeping conversations in the same secure channel members already use between visits.
Healthcare
Zoom
Brilo books telehealth sessions on Zoom for members traveling or who prefer virtual care, sending invites and member-portal links automatically.
Healthcare
Salesforce
Member onboarding touches, retention check-ins, and lapsed-renewal alerts feed into Salesforce so concierge teams see which members need a personal call.
Brilo 2.0
Concierge Medicine Call Support
Frequently Asked Questions
Frequently Asked Questions
Quick answers about how Brilo's ai receptionist for concierge medicine supports members, travel calls, and direct-access scheduling.
Quick answers about how Brilo's ai receptionist for concierge medicine supports members, travel calls, and direct-access scheduling.
What does the ai receptionist for concierge medicine handle for members?
What does the ai receptionist for concierge medicine handle for members?
Can the ai receptionist for concierge medicine book same-day and travel visits?
Can the ai receptionist for concierge medicine book same-day and travel visits?
How does Brilo handle HIPAA on concierge medicine call recordings and travel notes?
How does Brilo handle HIPAA on concierge medicine call recordings and travel notes?
How does the ai receptionist for concierge medicine cover overnight and international member calls?
How does the ai receptionist for concierge medicine cover overnight and international member calls?
Can the ai receptionist for concierge medicine lift member retention and NPS?
Can the ai receptionist for concierge medicine lift member retention and NPS?
Does the ai receptionist for concierge medicine plug into Elation, Athena, or Charm?
Does the ai receptionist for concierge medicine plug into Elation, Athena, or Charm?
Which member touches does the ai receptionist for concierge medicine resolve without paging the doctor?
Which member touches does the ai receptionist for concierge medicine resolve without paging the doctor?
What does standing the ai receptionist up at a concierge practice typically take?
What does standing the ai receptionist up at a concierge practice typically take?
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Never Miss a Customer Call Again. Let AI Close the Loop—24/7.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
Join 1,000+ businesses using Brilo to answer, qualify, and convert calls with AI—instantly.
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Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community
Join Discord
Connect with our community, ask questions, and stay updated on product news.
Book a Call
Schedule a quick call with our team to explore solutions for your needs.
Get started
Industries
Usecases
Integrations
Legal & Community