Wrong Transfers Frustrate Customers
Delayed Call Handling Wastes Opportunities
Overloaded Reception or Front Desk Teams
No Prioritization for Urgent Calls
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Call automation for sales, customer service, healthcare, real estate, and finance teams who can’t afford wrong transfers or wait times.
Intelligent Call Routing
Match callers instantly with the right department, agent, or specialist based on their needs.
Priority Routing for Urgent Calls
High-value or emergency calls are prioritized automatically — no more lost opportunities or service delays.
Personalized Routing Flows
Customize routing based on caller type, purchase history, or inquiry category for a better, human-like experience.
Real-Time Routing Analytics
Get insights into call volumes, routing success rates, and customer wait times — helping you optimize service faster.
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Context-Based Call Routing
Brilo AI analyzes caller intent and automatically connects them to the best-suited agent or team.
Multi-Language Call Handling
Route calls based on language preference instantly, improving communication and satisfaction.
24/7 Automatic Rerouting
If the first agent doesn’t pick up, AI immediately re-routes the caller without dropping or frustrating them.
Dynamic Routing Rules
Set flexible routing based on business hours, call types, VIP status, or inquiry categories — no manual work.
Real-Time Routing Metrics
Track routing efficiency, agent response rates, and customer wait times to optimize operations continuously.
Load-Balanced Agent Routing
Distribute calls smartly to avoid overloading any single agent — keeps service consistent during peak times.
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