Make Your Customer Support Smarter with AI Sentiment Analysis Call Agents
Use Brilo’s AI customer sentiment analysis agents to understand tone, detect frustration early, and turn conversations into loyalty-building moments.
Make Your Customer Support Smarter with AI Sentiment Analysis Call Agents
Use Brilo’s AI customer sentiment analysis agents to understand tone, detect frustration early, and turn conversations into loyalty-building moments.
Agents Miss Emotional Cues
Without AI, tone and frustration often go unnoticed in real time.
Without AI, tone and frustration often go unnoticed in real time.
No Insight into Customer Mood Trends
Leaders lack visibility into how customers actually feel — beyond survey scores.
Leaders lack visibility into how customers actually feel — beyond survey scores.
Escalations Come Too Late
By the time anger is detected, the damage is already done.
By the time anger is detected, the damage is already done.
Coaching Is Guesswork
Managers rely on limited call samples instead of emotional patterns across conversations.
Managers rely on limited call samples instead of emotional patterns across conversations.
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When your agents can’t hear emotion, they can’t fix the experience
When your agents can’t hear emotion, they can’t fix the experience
When your agents can’t hear emotion, they can’t fix the experience
When your agents can’t hear emotion, they can’t fix the experience
Let the best AI sentiment analysis tool, Brilo AI, decode emotions, tone, and urgency — live, as it happens.
Real-Time Emotion Detection
Spot anger, confusion, or satisfaction the moment it happens — not after the call ends.
Trends Across Conversations
Uncover patterns in tone and sentiment across days, teams, or regions.
Auto-Flag Critical Moments
Escalate high-risk calls or sensitive moments instantly — no manual review needed.
Smart Tagging & Summaries
Calls are labeled by tone, urgency, and outcome — ready for coaching or reporting.
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Brilo AI sentiment analysis phone agents for emotionnally intellegent cutomer service.
Brilo AI sentiment analysis phone agents for emotionnally intellegent cutomer service.
Brilo AI sentiment analysis phone agents for emotionnally intellegent cutomer service.
Brilo AI sentiment analysis phone agents for emotionnally intellegent cutomer service.
Built for high-volume teams in healthcare, financial services, ecommerce, and hospitality — where every tone shift can change the outcome.
Built for high-volume teams in healthcare, financial services, ecommerce, and hospitality — where every tone shift can change the outcome.
Built for high-volume teams in healthcare, financial services, ecommerce, and hospitality — where every tone shift can change the outcome.
Live Sentiment Scoring
Get real-time emotional insights on every call — powered by AI sentiment analysis.
Live Sentiment Scoring
Get real-time emotional insights on every call — powered by AI sentiment analysis.
Live Sentiment Scoring
Get real-time emotional insights on every call — powered by AI sentiment analysis.
Live Sentiment Scoring
Get real-time emotional insights on every call — powered by AI sentiment analysis.
Automatic Call Summaries
Each call is tagged by emotion, tone, and intent — no need for manual notes.
Automatic Call Summaries
Each call is tagged by emotion, tone, and intent — no need for manual notes.
Automatic Call Summaries
Each call is tagged by emotion, tone, and intent — no need for manual notes.
Automatic Call Summaries
Each call is tagged by emotion, tone, and intent — no need for manual notes.
24/7 Agent Performance Insights
See how tone impacts outcomes — use real data for coaching and development.
24/7 Agent Performance Insights
See how tone impacts outcomes — use real data for coaching and development.
24/7 Agent Performance Insights
See how tone impacts outcomes — use real data for coaching and development.
24/7 Agent Performance Insights
See how tone impacts outcomes — use real data for coaching and development.
Frustration Alerts in Real Time
Escalate or intervene when calls show signs of distress, before the customer churns.
Context-Aware Intelligence
Sentiment analysis artificial intelligence adapts to tone, pauses, and pacing — not just the words.
Scalable Across Languages
Support multilingual teams and customers — sentiment scoring adjusts for accents, phrasing, and cultural nuance.
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Customer sentiment analysis with Brilo’s AI call agents, built for real conversations
Customer sentiment analysis with Brilo’s AI call agents, built for real conversations
Customer sentiment analysis with Brilo’s AI call agents, built for real conversations
Customer sentiment analysis with Brilo’s AI call agents, built for real conversations
From spoken tone to actionable insight — in four steps.
From spoken tone to actionable insight — in four steps.
1
The AI voice agent answers the call
1
The AI voice agent answers the call
1
The AI voice agent answers the call
1
The AI voice agent answers the call
2
Sentiment is analyzed in real time
2
Sentiment is analyzed in real time
2
Sentiment is analyzed in real time
2
Sentiment is analyzed in real time
3
Emotional signals are logged and tagged
3
Emotional signals are logged and tagged
3
Emotional signals are logged and tagged
3
Emotional signals are logged and tagged
4
Insights are sent to managers or systems
4
Insights are sent to managers or systems
4
Insights are sent to managers or systems
4
Insights are sent to managers or systems
Before Brilo AI, we had no idea how our customers actually felt during calls — unless someone complained. Now, we get real-time sentiment alerts, and our supervisors can coach based on emotion, not just words.
ABC
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Operations Manager, XYZ
Before Brilo AI, we had no idea how our customers actually felt during calls — unless someone complained. Now, we get real-time sentiment alerts, and our supervisors can coach based on emotion, not just words.
ABC
-
Operations Manager, XYZ
Before Brilo AI, we had no idea how our customers actually felt during calls — unless someone complained. Now, we get real-time sentiment alerts, and our supervisors can coach based on emotion, not just words.
ABC
-
Operations Manager, XYZ
Before Brilo AI, we had no idea how our customers actually felt during calls — unless someone complained. Now, we get real-time sentiment alerts, and our supervisors can coach based on emotion, not just words.
ABC
-
Operations Manager, XYZ
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Frequently Asked Questions
Frequently Asked Questions
Frequently Asked Questions
Call automation for healthcare, real estate, logistics, financial services & small businesses.
Call automation for healthcare, real estate, logistics, financial services & small businesses.
Call automation for healthcare, real estate, logistics, financial services & small businesses.
What is AI customer sentiment analysis in a voice call context?
What is AI customer sentiment analysis in a voice call context?
What is AI customer sentiment analysis in a voice call context?
What is AI customer sentiment analysis in a voice call context?
How does AI detect customer sentiment over the phone?
How does AI detect customer sentiment over the phone?
How does AI detect customer sentiment over the phone?
How does AI detect customer sentiment over the phone?
Can sentiment analysis really improve customer experience?
Can sentiment analysis really improve customer experience?
Can sentiment analysis really improve customer experience?
Can sentiment analysis really improve customer experience?
Does Brilo’s AI sentiment analysis work in real time?
Does Brilo’s AI sentiment analysis work in real time?
Does Brilo’s AI sentiment analysis work in real time?
Does Brilo’s AI sentiment analysis work in real time?
What kinds of emotions can the system detect?
What kinds of emotions can the system detect?
What kinds of emotions can the system detect?
What kinds of emotions can the system detect?
Can I see trends or reports from the analysis?
Can I see trends or reports from the analysis?
Can I see trends or reports from the analysis?
Can I see trends or reports from the analysis?
How accurate is AI sentiment analysis compared to human review?
How accurate is AI sentiment analysis compared to human review?
How accurate is AI sentiment analysis compared to human review?
How accurate is AI sentiment analysis compared to human review?
Does it work with multilingual or accented speech?
Does it work with multilingual or accented speech?
Does it work with multilingual or accented speech?
Does it work with multilingual or accented speech?
Automate your business with AI phone Agents
Automate your business with AI phone Agents
Automate your business with AI phone Agents
Automate your business with AI phone Agents
Call automation for healthcare, real estate, logistics, financial services & small businesses.
Call automation for healthcare, real estate, logistics, financial services & small businesses.
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Use AI to create music with your voice and Leverage the latest in AI technology. Use AI to create music with your voice Use AI to create music with your voice and Leverage the latest in AI technology. Use AI to create music with your voiceUse AI to create music with your voice and Leverage the latest in AI technology. Use AI to create music with your voiceUse AI to create music with your voice and Leverage the latest in AI technology. Use AI to create music with your voice
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Use AI to create music with your voice and Leverage the latest in AI technology. Use AI to create music with your voice Use AI to create music with your voice and Leverage the latest in AI technology. Use AI to create music with your voiceUse AI to create music with your voice and Leverage the latest in AI technology. Use AI to create music with your voiceUse AI to create music with your voice and Leverage the latest in AI technology. Use AI to create music with your voice
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